Afterpay

I did a return on August 1st 2022 money posted to my account this past Tuesday. Today they when back into my account and took the money back after I did my return. I'm starting to believe that Afterpay are scammers! Too the fullest will not do business with them ever again…. Good luck to those who are using them..

Afterpay designs their app so when you click to pay in store you can unintentionally activate an afterpay card where they charge you 9.99 per month. I immediately realised this cancelled it and contacted afterpay, they refused the refund, very dodgy company designs the app so you can easily click 1 button and a random card is activated with ongoing fees, they are scammers

We made the mistake to place a big order worth around 1500CH for our kids birthday. The day of the delivery, owner was rude and late, and there was definitely not worth 1500CH of balloons that were of very poor quality.
She asked us to pay more money and an additional "gas fee" complaining she would need to go get more balloons, and that it will cost her money, which we disagreed to because the guest were arriving very soon. Aw tried to move on with the issue and simply ask the owner m to only pay for the amount of balloons she brought (was around 600-700CH) which she refused and made a scandal, was rude and left making a scene in front of our kids.

I moved to a new country and they told me to get a new email in order to continue using their services. They were very dismissive and didn't care. I will never use this company again.

I purchased 2 items thru Amazon used Afterpay but their card was declined. So Amazon cancelled the order. A month later no refund of over $43.00 and no items. I keep getting the run around from Afterpay. Even got BBB involved and they still won't get me the refund.

Never get back with you with customer service, then one minute your approved for an amount and then a week later your not approved for no amount for does that work when your making your payments on time! Don't use them!

Been an afterpay customer since 2017. Lately have hated their customer service. They decided to freeze my account until it was paid off due to asking to reschedule payments more than once. The agent that froze my account failed to mention that to me before rescheduling my payments. If I would of known they were going to do that beforehand I would not have asked again. Since they failed to mention that and I have said that several times and how I feel about it, they should care and unfreeze my account. At least when all rescheduled payments are made,NOT when full account is paid off! I am beyond pissed, they don't care how I feel or want to help. I am wanting to not be an afterpay customer anymore due to this situation and my feelings being ignored.

I have been trying to shop with Afterpay. I have been with them for a very long time and have consistently paid early on my account. Now the site is having issues and when I reach out for help they refuse to respond. Have been waiting several days to no avail.

This company is your nightmare! They are basically is scam. They don't care about you. If you pay and never receive your product then I'm sorry your money is gone. This scam company will Not take responsibility of your money and your order. You should have zero expectations from them.
Sincerely advise!

This company is terrible. I heard about them from a friend so I figured I would try it. Got approved for a decent limit only to not be able to use it. I have tried several different purchases and they were all declined. My credit is decent, I don't have any collections, late payments etc but for some reason they approved me for a spending limit but won't approve any of my purchases. Non of which are anywhere near the limit they approved me for! This is very annoying if you're not going to apporve any purchases why approve a spending limit? Contacted "support" and their response was "I. The future we will review your payment history blah blah blah" how would I have a payment history in the future if I can't make purchases in the present. Stupidest thing ever! After 6 months I finally deactivated my account, deleted the app and gave up! I don't have time for the idiocy. Terrible experience

I moved a due date and paid it on time and afterpay froze my whole account saying my full balances have to be paid off! Never experienced this before and I've moved some due dates sometimes way before! Nor is this communicated in the afterpay policy or portal!

I've tried to ask questions and asked for specific review of my account. After 7 days of runaround I've finally gotten my answer but it took me asking multiple, multiple times. I had to beg them to please not send me the same copy and paste answer about how Afterpay works for a 3rd time and to just read and respond to my actual questions. I had to ask them to respond in list format to avoid having my questions overlooked. So disappointed with their customer support that I'll be forgetting Afterpay exists after today.

I placed a $30 order on amazon thru afterpay. Afterpay sent me an email that the order was for $695 and took out the first payment of $173. They overdrafted my bank account and every time another bill comes out, i get another fee. They are telling me they cant refund me until the single use card expires NEXT MONTH. I even did their job for them and contacted amazon. They sent me an email which i forwarded to afterpay that states the purchase was only $31 and was canceled. They still refuse to issue me a refund. Im calling a lawyer and ive filed a complaint thru the attorney general in my state. They should not be able to do this to people. Stay away from afterpay!

I have made a purchase trough after pay with Coggles, It was a scam, never received the order. I asked Afterpay to get in touch with them and refund my money or stop the payments, there was no help. After pay have collected all payments, did not tried to get a refund and did not help at all. If they have scam company in they dealing then is not good trusting them as well

I ordered an item that didn't fit (i used Afterpay for the purchase). I returned the item and did not receive any payments made returned.
I inquire and got the runaround. Weeks later nothing. The store refunded Afterpay but they didn't refund my account and I am out $60 (minus shipping, restocking fees which original purchase came to $110) Ridiculous!

I placed an order on a merchant that uses afterpay. I was charged $177 instantly but the merchant claims the order did not go through even though i was charged by afterpay. I first contacted the merchant, they said they have no order from my account and to contact afterpay to refund me. I contacted afterpay and they refuse to refund me, they told me to contact the merchant. I provided afterpay documents of my conversation showing proof that i went to the merchant first and proof that there was no order on file and they still would not refund me...

Got the wrong size on my order so the items were returned for the right size. Not only did Afterpay keep charging me the original cost of the returned items, I ended up with another payment for the replacement items. So I ended up paying twice for the same items. Try to ask for a refund and they just tell you to contact this person, then person, then get an email (they ask you on the site for your email address and what's wrong) telling me I needed to physical talk to someone but there's no phone number. I asked and still no response. Not only am I not using Afterpay but Fabletics is just as useless and pathetic since they decided to charge me twice even though they got the return and sent an email to me saying they did.

I have been a loyal customer almost 4 years with over 30 pages of afterpay purchases and they are having a problem refunding me $40 for a purchase I never received. They keep saying contact the merchant which I have and I have forwarded the emails to them from the merchant and close the dispute which they told me to do so after pay could refund my money and I have no results. Not only that now they have taken their phone lines down so you can't get in contact with them the only thing I can see to do now is to contact the compliance hotline.

I signed up with Afterpay about three maybe even more years ago because I received a message from them stating they was offering me a $600 spending limit. That but now pay later prank for most. Well until today I have never been approved for anything. They actually offered $0 limit. Maybe I'm doing the directions wrong I don't know. I gave up came back, forgot remembered checked again. Afterpay you fooled me for way too long. Next time I uninstall the app I won't reinstall anymore. Enough is enough. Getting people attention with the $600 u can never actually access. Ima read some reviews to understand if anyone in the world accessed there spending no spending limit

Do yourself a favor, pay cash or ask yourself if you really need the item you are Afterpaying. I purchase five shirts, returned three, and kept two. Afterpay is charging me for three shirts despite the fact that Nordstroms has confirmed receipt for three shirts. Once I zero out my balance I am deleting the app.