ADT

Horrible user experience. CS is virtually non-existent and difficult to access. Redundant chat access. If their CS is an example of their product I have serious doubts about how well my home is now protected.

I have been an ADT customer for years. It was always hard to reach someone on the phone, but last few days just killed me. I have been calling ADT for days; waited for more than hour on the phone and did not reach anyone. So I decided to use chat; i was in chat line 3 times, and i would lose connection with ADT not because of me, but because something was not working on their end.
For months I have been having notifications on my monitor: battery low, windows open but they were not opened, and other notifications. My alarm system did not care to reach out to me, even though they are being paid for the services. In the end I was told that I have to pay for batteries, tech visit and other things. Time to move on to the newer technology and different provider.

Called today to adt with battery issues
Waited two times for 45/50 min till they answer and two time was hung up
Service is very bad and horrible
Half of the time agents don't know what you are talking about

Ive literally soent 13+ hours calling ADT because billing and automatic charges are wrong. ADT can not be trusted. Everyone in billing will tell you a different amount due and different date your contract expires

My newly installed back-up battery failed within 2 weeks. Cannot set the alarm and insurance is jeopardised. Called them 3 weeks ago now, they promised a call within 2 hours. Nothing. Called and called again and every day they promised a call within 2 hours. My alarm is still inoperative because of the battery fail. No one is accountable. Cannot get a name for the "line operation whatever" who is supposed to assign jobs. The excuse: there is more than one. Surely, there must be a "General" in this army of renegades... I asked to be given his/her name, no luck. They are all faceless and nameless. Hiding behind this anonymity they manage to get away with appalling service and screw their clients over and over. I will be writing to the CEO next, Company's House will have the name.

This two are the worst service i've ever experience with.
ADT- you deed with a contract and then suddenly they terminate the customer and owe them $500 dollars. Bull$#*!!, give you bank info so you can take out an monthly amount that stated for you to take out the monthly bills for hassle free and then you'll be surprise all of the sudden a collection agency called that i'm in collection for not paying. Get your $#*!ing system fixed! That way customer are happy with your service. But never mind i have big regrets on having this security.
TELUS- poor internet service out here in suburban area fiber sucks and not good enough as the shaw. Very disappointing service. As well as the customer service. Stay away! Stay away! Stay away! From this two. Don't waste your time and money. Regret! Regret! Later.

Do not use ADT. They will not work with you and will attempt to get one over on you every chance they get. We were half way through a 3 year contract when we decided to move 15 minutes down the road to a better place. We were told that they are unable to transfer our service and we would either have to pay 750 dollars or sign a new 3 year contract. ADT is a scam and I will never recommend them to anyone and they will be hearing from the Better Business Buroeau because this has been the worst experience with a business I have ever had.

My alarm system has not worked for over a month. Called and was on hold so opted for an automatic call back. When I got the call back, I was played a recording apologizing, but that i would be on hold for a long time. (What is the point of a call back if you are going to put on hold?) The call back came at 11 pm and I fell asleep before someone came on the line.

I have tried several times to reach someone to fix the system without success.

Their customer service is just awful. They did not take any blame for incorrectly installing my equipment and never providing me with the correct stuff. They were supposed to send me 2 key fabs and install a motion detector and when I tried to call their awful phone lines they wanted me to pay for all of that which was above $300. Their app that they love to talk about so much never worked. They required me to pay a $750 dollar cancellation fee because I did not want to be with them anymore. Please do not go with them.

Would not let me cancel service after a year of use. They stated that the contract is for 36 months. 3years was their shortest contract and now I'm paying for adt for my ex husband for the next 2 years. Not impressed with their business management.

ADT is a rip off. When I moved I was told I had to leave my equipment at the old house. Apparently they cannot hook that same equipment up at your new place. Then they charged me over $600 to pay off the equipment they made me leave there. There HAS TO BE a better way ADT. I've been a loyal customer since 2013. Come on man

On September 6,2022 a ADT rep came out to put in alarm. While here at house alarm guy gets on phone with supervisor then comes upstairs working and a incident happened that caused me injury, so I told ADT guy to go downstairs and do not be on the same level with me! I have called ADT to do incident report, but they haven't responded back yet! I am looking for another alarm company!

ADT is slow to even tell you your alar is not working. The technician stated I needed a new system. I have not heard anything about the date this will happen. When I call they want me to be the technician. So I am in this stupid cycle. But they want me to purchase a new system. While my alarm system and cameras never worked right from the beginning. So buyer beware, they will even sell you a replacement battery.

This company is unsatisfactory. Constantly broken equipment. An upgrade of their broken system means more money and to boot they insist on coming to my house to have a salesperson explain why I need to spend more. No option to do this over the phone. No appointment for a week and then a second tech to install a different system after that. All this while I have no security system. Wildly unsatisfied.

We were ADT customers for 21+ years. The quality of service has steadily declined the last few years.

Contacting their service center results in a long time on hold, frequent transfers, and ADT agents that do not communicate clearly and they make commitments that they are not authorized to make. Field techs often do not have the necessary equipment to make required repairs, resulting in multiple visits and waisting consumers time.

$2000 to cancel service on our house that burned down. Not even for equipment. That amount is to "finish out the contract" the amount we would have paid for them to protect our house for the rest of the contract. They don't deem the house being covered burning down as a reason to cancel service. Not to mention the two times I tried to reach customer service and was told I would receive a call back and never did. Absolutely appalling customer service.