Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
The customer service is non existent. Size privileges with two order, but I own them now because I couldn't get through on the phone line many times (in queue for 30 minutes and then dumped); up to a week for email response, and then told "sorry too late" TWICE. Never again. EVER.
I ordered and paid for 2 day express delivery, but they send it snail mail. I call to find out why and their answer was we will send you an email to track your package. I shouldn't have to track it when it should already be in my hands.
To my surprise the quality of the merchandise received is very good and the size was perfect... I just placed my next order and I am extremely excited, I can't wait to receive it!:-)
Cant remember the name of the bra set i got but ordering on the site was easy as pie and the set i bought is the most comfortable bra i have ever worn! Keep doing what you're doing!
Was very lovely and fit great and the price was to dye for
Product was exactly as shown. Beautiful and good quality. Can't wait to order again next month!
I received my set in about 4 days, and I love it! Although I didn't realize it was not padded, I still "adore" this bra! It looks so nice on and I love wearing it. It has a lot of support and comfort which is also a plus.
I am very pleased with the fit and quality of my first purchases at just $19.95. Hope to have more, but not sure I can spend actual price...
It was great. Easy to navigate, fast delivery and the items I ordered are adorable.
I was so happy with all three of my orders. They all fit perfectly & make me feel so sexy. My boyfriend absolutely loves all your stuff. Thank you
I am impressed with AdoreMe's selection of lingerie and excited to be apart of the VIP program. The material is a good quality.
Wanted something hot and spicy for my hubby. This spicy hot pink and orange panties and bra so delivered! Very comfortable as well!
The items arrive quickly, and are fairly priced. Love the look and feel of the items.
I placed 1 order, and i got subscription automatically,
After 5 month i never order anything, i want to cancel cuz i realize i been charge for 5 month for 39.95 each month, i ask for refund, they refuse, they also told me if i cancel it, all my store credit will be GONE TO 0... means i will get nothing... that's just ridiculous, it will also tells u you have 24 hours after cancel to get ur credit back only if u resistant your membership as a threaten... very upsetting. I will now be a memebership, but i won't ever again once i use my credit, i will cancel it and never buy again..
I was really excited about my recent Adore purchase. The set fit beautifully and arrived fairly quickly. I would recommend Adore to anyone interested in purchasing affordable yet incredibly sexy undergarments.
I enjoy all of the pieces that I have purchased. It adds pep to my step knowing that I have very sexy underwear on under my outer clothing
Can't exchange or return items that are on special. Not even clearance or sale so they still have the items and i cannot even exchange for the correct size so they are $10 panties that I can do nothing with.
Next month, another issue with order "processing " for 5 days and no one will answer phone call or emails...
Never even earned up to my free set and I'm cancelling. Feels like a waste of money. Disappointed.
Answer: I was on hold for 30 minutes for 3 days in a row with no answer. I didn't speak to anyone. I was told through messaging with a stylist on the webiste that i could not call and speak to a manager. I did speak with a manager the last time i called and actually got through, because I was having a fit.
Answer: I contacted the BBB & AdoreMe chose to ignore my complaint. They never addressed my issue. This company should not be trusted & has horrendous & rude customer service.
Answer: The package has the company name on it.
Answer: Don't order from them, they will not ship it
Answer: Hello Nancy, thank you for your question! Yes, you can always choose the Pay As You Go option upon checkout.
Answer: Yes but they will keep charging her automatically if she uses it. If she wants to stop the automatic subscription she needs to spend it and then cancel her subscription after the stuff arrives. If they charge her again you can dispute the charge with them within 30 days to get a refund. Honestly you'd be better off letting your credit card company handle it/dispute it.
Answer: Keep calling. It's your only way to stop the madness. Insist on staying on the phone until you receive the confirmation email. Adore Me is the biggest scam ever. I'm reporting them to the attorney general.