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Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
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The panties are very stylish, but the bra is not true to size. The cup size is good. I wear a 40C, but I would have to order a 42C to be comfortable. So happy to take it off at the end of the day.
I'm top heavy so it's always been hard to find a good bra. I had to choose between support or comfort. I finally got both with my bra from Adore Me. Didn't think it was possible. I'm mad when I think about all the money I threw away on expensive bras in the past.
Hello Sula,
Thank you for your awesome review.
We are pleased to hear that you no longer have to compromise between support and comfort. Our designers have designed the plus sized bras with extra care so that the end result is not only gorgeous but highly supportive. We are overjoyed that you feel comfortable in the lingerie you own.
We look forward to sharing our upcoming designs with you.
XO,
Adore Me
Beautiful colors. Fit as described and desired. Material is soft and comfortable. Flirty. Sex Appeal is perfect.
Hello Reshawn,
Thank you for you delightful review.
We are contended that everything fit and the material was pleassant to your skin. Check back for more flirty items soon. We are about to release our newest designs.
XO,
Adore Me
I just love lingerie and pretty bras and panty sets and AdoreMe has now provided us with an alternative to Victoria's Secret and Frederick's of Hollywood with beautiful sets and ongoing sales that are so good, you just have to take advantage of them! I'm so glad I decided to become a VIP member. This App is one of the best I've used. The ease of searching, saving favorites, and placing orders is second to none among these new clubs and with Free and Super Fast shipping, you can't ask for anything more. Thanks AdoreMe! You have made a us very happy! ;)
Hello Joanne,
Thank you for your wonderful review.
We are thrilled to hear that you are satisfied with our products and services on all levels. We love to offer gorgeous styles on irresistible prices and a convenient process for every activity.
Check back for our upcoming new designs soon.
Best,
Adore Me
Adore Me is the greatest in selection of GORGEOUS lingerie for the plus size woman. I want to get one or even two of every set. The choices are incredible. Color, style, fit, customer service are all -- INCREDIBLY GREAT. Thank you Adore Me for finding me.
Hello Lisa,
Thank you for your lovely review.
We are pleased to hear that you want toown multiple designs from our store and you are satisfied with all of the services. Our designers have designed the plus sized bras with extra care so that the end result is not only gorgeous but highly supportive. We are overjoyed that you feel gorgeous in the lingerie you own.
We look forward to sharing our upcoming designs with you.
XO,
Adore Me
The material is good quality, soft and comfortable. I love the pajama set and would definitely order another one in a different color.
Hello Indira,
Thank you for the wonderful review.
We are thrilled to hear that the material was soft and comfortable. We aspire to design styles that hug you so perfectly that you do not want to take them off. We also never forget to spice the designs with just the right amount of sexyness.
Check back for more carefully crafted styles each month. We hope to dazzle you even more. We often release the same styles in different colors.
XO,
Adore Me
Very nice. Highly recommended to all beautiful ladies out there. You will enjoy value for your money.
Hello Oluremi,
Thank you for the lovely review.
We are delighted to hear that you had an enjoyable shopping experience. It was our pleasure to share the gorgeous selection we have carefully designed for your feminine body.
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
XO,
Adore Me
I got the most amazing robe - i love it and the quality is great! I was hoping to buy another PJ set (same one i had before but another color because i love it). Unfortunately it doesn't seem to be stocked except in plus size. I'm going to keep looking but the robe was a wonderful substitution. One thought - when searching it would be great to be able to filter OUT the plus size. You can search for only plus size but I can't search to ignore it which would be helpful.
Hello,
Thank you for contacting us!
We are thrilled to hear what a success our sleepwear set was.
For the sake of variety, many to most of our sets are only available for a limited time. If you see something great, don't hesitate! In case you miss out, we do replenish many popular items around the middle of every month, and we have a brand new collection with tons of great new products during the first week of every month.
The most easily you can filter out the plus styles if you filter based on your size only. You do have this option under the banner of each category and this way you will only view items that we have on stock in your size.
Hope this helps!
Best regards,
Adore Me
I truly love this set. The color is in my opinion, beautiful. It's a Lavender/Grey. I'm crazy about the style of this bra, being a 38-40 DDD, my girls are heavy and every bra that hooks in the back, even though it fits, it still gets uncomfortable if I wear it all day. I also tend to get really hot so at times anything against my skin, makes my feel nuts. With this design I feel incredibly comfortable and not sweaty, the girls fits very well and I actually fell asleep in it for a few hours. I can't recommend this set enough. I've purchased this set in all 2 colors they offer. I'm currently waiting on the blue set, but the 2 sets I have are amazing and they're now my favorite and go to sets. I really love adoreme.com. I tell everyone I can about the products. This sets runs true to size, it seems to take about 5 -7days from initial purchase to when you'll get your set. I honestly hope you love this set as much as I love mine!
Hello Krista,
Thank you for expressing your love.
We are happy that you were so taken with your newest style. It is also great news that you are already spreading the word about us.
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com
I purchased an order recently with adore me when they were having their BOGO free sale for swimwear. When I tried both of the pieces on neither worked for me. The first item was a one piece and exchanging it out for another size wouldn't help because if I were to go larger, then the top would be gaping. The second item I purchased was a two piece and it just didn't work out with my body type. So when I went to the website to request a return it said it was unavailable because it was considered final sale. The reason I am so disappointed with adore me is because every advertisement that I have ever seen always says free and easy returns. This was not the case for my order. I had to email customer service and explain my issue and the person told me that they wouldn't be able to help with my order and that I would have to call. When I called I spoke to a lady and she transferred me to someone else who could maybe help a little more. The person I got transferred to was very rude and kept snapping at me and kept telling me that I should have read the fine print. I tried to explain that I wasn't expecting this because of all the advertisements I have seen/ heard but he just kept snapping at me and was very rude. I ended up only getting $20 back for each set and it was only store credit. I am very disappointed with the service I received and that I wasn't able to get my money back. They didn't even give the full amount I spent back in store credit.
Hello Abby,
Thank you for your review.
We are deeply sorry that our final sale exchange policy has caused you such a disappointment. Indeed, if you buy from the sale collection then you can only exchange for the same style different size until the stock lasts. We do state this policy on the banner of each sale, we repeat this information in the shopping bag as well when you purchase. We regret that you did not know this.
This policy is very strict, I'm afraid, however, as a one time courtesy we were happy to make an exception and add $20 worth of store credit for each set allowing you to purchase one set worth $39.95 for free on our site, this time as part of a regular sale and you will not have any restrictions should you need to exchange it for another style.
Thank you for your patience and understanding.
Kind regards,
Adore Me
What a awesome site that brings the convenience of lingerie shopping at the tips of your fingers. I have had a really great experience shopping for beautiful bras and matching panties. I also had to return an item and that process was absolutely painless. Customer service is a joy and really focused on delivering great personal service. WOw, what an awesome concept from start to finish. Great job AdoreMe! #winning
Hello Terri,
Thank you for awesome review.
We love your enthusiastic feedback and we are happy that we have impressed you from start to finish. We are ready to wow you repeatedly as we release brand new styles in the beginning of each month. Check back soon!
XO,
Adore Me
I purchased "sexy" jammies - after nagging from my husband. They are now my favorite! The fabric is super soft and the fit is perfect! I wear a 2x so it's rare to find "sexy" - and comfortable - pajamas!
Hello Jacy,
Thank you for sharing your experience.
Our motto is to bring sexy to all shapes and sizes. We are overjoyed that not only the comfort was perfect, but hte fit and the look as well. We hope to have impressed your husband just as much.
Indulge yourself with more comfy and cute styles in the beginning of each month. Perhaps your new favorite is among the new designs.
XO,
Adore Me
Everything fit perfect and felt great! I will keep ordering from this website. They are fast and efficient and their products are true to what they say.
Hello Dawn,
Thank you for expressing your love.
We are truly happy that you have found the perfect fit and feel. We will keep the fashionable styles coming each month. We hope to share them with you soon.
XO,
Adore Me
Love these, they are comfortable and sexy. Recommended to anyone. Even the stays on the side don't dig into the underarm which is not found in many bras.
Hello Charity,
Thank you for the wonderful review.
We are thrilled to hear that the construction of the bras were perfect and comfortable. We aspire to design styles that hug you soperfectly that you do not want to take them off. We also never forget to spice the designs with just the right amount of sexyness.
Check back for more carefully crafted styles each month. We hope to dazzle you even more.
XO,
Adore Me
These pajamas are pretty and super soft. I am 5'8" 140 lbs and where 36B. I have always worn mediums (6-8). Based on a review I read before ordering I ordered the large and they are perfect.
Horrible, horrible, horrible... is really the only word I can use to describe the customer service and shipping experience at this company. My order was placed a 2 weeks ago with no activity. Customer service is no help! This company needs to get a grip on their shipping and handling process. Customer service needs to actually help customers get their inquiries resolved instead of using generic call center scrips that provide no insight to the customer. I will never order from them again.
Hello Hansanie,
Thank you for bringing this to our attention.
We were apalled to see the unacceptable amount of time your order took processing in our warehouse. We assure you we do not take this lightly and at the time you called us our warehouse was already discussing the problem and implementing solutions.
We understood that your deepest grievances during the call were the facts that you were not notified about the problem before placing the order and that we could offer no estimated time of shipping.
To address the first complaint, we are sorry to say that the problem was not evident until a few days later. Our IT team is currently working on a notification system to alert our customers whenever problems occur with their purchase.
We understand when going on a vacation $10 worth of store credit is not exactly a consolation as you still need to decide whether there is a need to purchase your lingerie somewhere else. You have placed your order early enough that it would have ample time to be delivered. Our biggest regret is this, that we have made the preparations for the trip more than inconvenient. There is no direct route of communication between the Warehouse and the Customer Care Team, therefore the last-minute necessity to escalate extended processing cases to them could not be fulfilled. This was just as vexing on our end as on yours, therefore we started to work on this aspect as well.
It is completely understandable that the whole situation was disappointing. We hope that the $20 store credit now you have in your account will allow you to surprise yourself with a gift from our webshop. Please also accept our heartfelt apologies.
Kind regards,
Adore Me
Love the look and the fit as always! Wish you made some lower cut with some padding for bigger busted women
Hello Mildred,
Thank you for your valuable feedback.
We are happy to hear that the look and the fit of the styles has impressed you so.
We have the following plunge styles in the plus line that are low cut and offer a gorgeous cleavage:
https://www.adoreme.com/plus/bras-panties-1/where/bras-shape/plunge
We hope you will find them adorable.
XO,
Adore Me
Perfect fit... makes a very much plus size female feel sexy. Hubby gave me a look I hadn't seen in years... well worth it.
Hello Teresa,
Thank you for your awesome review.
We are just as excited as you are. The compliment of a man is very much welcome when lingerie is considered. Thank you for sharing your experience with us. Our goal is exactly that for you to feel sexy in your feminine curves.
We have brand new styles coming in in the beginning of each month. You will find many thoughtfully designed styles to choose from.
XO,
Adore Me
I have been very impressed with the quality, fit, and selection of products at Adore Me. I have purchased about eight sets now and have recommended it to many of my friends and family.
Hello Sadie,
Thank you for spreading the word. We adore recommendations.
We are thrilled that you have found the quality and fit that you were looking for in all eight set that you have purchased from us.
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com
Fabric and fit exceeded my expectations. Leaving tomorrow for a dive trip and to celebrate first anniversary. Know my husband will love.
Hello Pamela,
Thank you for your flattering review.
We loved the way you described our lingerie. Hope you will have a wonderful time on your trip. Happy Anniversary!
We look forward to exceed your expectations many times in the future.
XO,
Adore Me
Answer: I was on hold for 30 minutes for 3 days in a row with no answer. I didn't speak to anyone. I was told through messaging with a stylist on the webiste that i could not call and speak to a manager. I did speak with a manager the last time i called and actually got through, because I was having a fit.
Answer: I contacted the BBB & AdoreMe chose to ignore my complaint. They never addressed my issue. This company should not be trusted & has horrendous & rude customer service.
Answer: The package has the company name on it.
Answer: Don't order from them, they will not ship it
Answer: Hello Nancy, thank you for your question! Yes, you can always choose the Pay As You Go option upon checkout.
Answer: Yes but they will keep charging her automatically if she uses it. If she wants to stop the automatic subscription she needs to spend it and then cancel her subscription after the stuff arrives. If they charge her again you can dispute the charge with them within 30 days to get a refund. Honestly you'd be better off letting your credit card company handle it/dispute it.
Answer: Keep calling. It's your only way to stop the madness. Insist on staying on the phone until you receive the confirmation email. Adore Me is the biggest scam ever. I'm reporting them to the attorney general.
Hi Robin,
Thanks for the review, we’re sorry to hear that!
Shopping for intimates online can be tricky, and you should only wear lingerie you really love and feel comfortable in. We get it! Would you like to exchange this set? Here is more information about exchanges and returns: http://www.adoreme.com/free-shipping.
We will forward your feedback to our production team and designer so they can look into this matter.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com