Abby E.

I purchased an order recently with adore me when they were having their BOGO free sale for swimwear. When I tried both of the pieces on neither worked for me. The first item was a one piece and exchanging it out for another size wouldn't help because if I were to go larger, then the top would be gaping. The second item I purchased was a two piece and it just didn't work out with my body type. So when I went to the website to request a return it said it was unavailable because it was considered final sale. The reason I am so disappointed with adore me is because every advertisement that I have ever seen always says free and easy returns. This was not the case for my order. I had to email customer service and explain my issue and the person told me that they wouldn't be able to help with my order and that I would have to call. When I called I spoke to a lady and she transferred me to someone else who could maybe help a little more. The person I got transferred to was very rude and kept snapping at me and kept telling me that I should have read the fine print. I tried to explain that I wasn't expecting this because of all the advertisements I have seen/ heard but he just kept snapping at me and was very rude. I ended up only getting $20 back for each set and it was only store credit. I am very disappointed with the service I received and that I wasn't able to get my money back. They didn't even give the full amount I spent back in store credit.