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Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
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All of my lingerie has been amazing! I wear the pajamas all the time! My only problem is they dont make as many things in my size anymore. I wear a 0X and I tried and XL but the top is always too small. I would probably spend even more money if I had more options.
Nice and lovely with variety of colorful designs to pick. Good for gifting especially at this period of time. My wife is in love with adore me products ever since I introduced them to her. She's been happy and sexy in them.
Hello Chukwuma,
Thank you for you delightful review.
We are contended that everything was beautiful and your wife is taken with her new gifts. Check back for more flirty items soon. We are about to release our newest designs.
XO,
Adore Me
I ordered some semi-sexy PJs and they fit perfectly, were even cuter in person, and seem to be high quality. I've ordered from other sites and was afraid of what the lace/material would be like but it's actually very nice! My boyfriend is obsessed with them even though they're just pajamas!
Thank you for the amazing review, Shawna! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
Bra and pantie set. Ropa de dormir. Siempre llega a tiempo, buen material y ajusta bien al cuerpo. Muy bonitos modelos. Nos hace sentir más femeninas.
¡Hola!
Gracias por su comentario.
Estamos encantados de que haya estado satisfecho con el producto. Tenemos nuevos estilos en el sitio.
Cordialmente,
Adore Me
Quality is poor! Very disappointed. The lace elastic was not seen to the underwear in several places so there were holes. What a rip off.
Hello,
Thank you for bringing this to our attention.
We're terribly sorry to hear how negative your experience has been. We are genuinely shocked to hear about the defective product. We hold the warehouse to high standards as is it imperative that all of our clients receive their lingerie in an impeccable state.
You are more than welcome to exchange the defective set. And to offer our apologies we would also like to offer $10 worth of store credit in addition to the $10 already given to you for the long processing time. We understand that shopping for intimates online can be tricky, that's why we offer free and super easy exchanges! We promise it really consists of only a few steps!
Just access the following link while loggged into your account:
http://www.adoreme.com/awrma/customer_rma/new
Submit your request, print the return label with just two clicks and affix it on the box!
Drop it into the nearest mailbox and you are done with the returning part!
After that you just have to order the replacement set with the voucher you were provided after submitting the exchange request. This voucher will cover the price of any style on the site regardless the price.
You can breeze through it in no time! We hope this solution is acceptable.
Best regards,
Adore Me
I've worn it as lingerie and then as a regular outfit with some pants and it worked so well on both occasions!
Hello Nikki,
Thank you for your delightful review.
We were delighted to hear that the set was a perfect mix of sexy and comfy and was a hit as an outfit.
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie! We hope to deliver more beautiful and comfortable sets to your door in the near future.
XO,
Adore Me
I love shopping here, love the fact that they have my sizes and everything fits me well. The lingerie even fits me just right.
Hello Tamra,
Thank you for your wonderful review.
We are thrilled to hear that you are satisfied with the fit of our products. We love to offer gorgeous styles on irresistible prices and a convenient process for every activity.
Check back for our upcoming new designs soon.
Best,
Adore Me
The fit is awesome and quality is great. I love how easy the app is to operate. I'm a big fan and loyal customer.
Hello Nikki,
Thank you for sharing your experience.
Our motto is to bring sexy to all shapes and sizes on irresistible prices. We are overjoyed that not only the fit and feel was perfect, but the quality as well.
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
They look fantastic! Fits lovely and comfortably. Looking forward to purchasing more items. Such a fantastic product.
Hello Karl,
Thank you for expressing your satisfaction.
We are truly happy that you loved your new style and that the sexy details have impressed you. Our goal is for you to feel as your most beautiful self in our lingerie.
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more gorgeous lingerie!
XO,
Adore Me
help@adoreme.com
PJ's are amazing. Very soft, comfy, and still sexy. Will be buying more, hopefully something more warm.
Hello Andria,
Thank you for the wonderful review.
We are thrilled to hear that the material was soft and comfortable. We aspire to design styles that hug you so perfectly that you do not want to take them off. We also never forget to spice the designs with just the right amount of sexyness.
Check back for more carefully crafted styles each month. We hope to dazzle you even more. We often release the same styles in different colors.
XO,
Adore Me
The shape and style made me look totally pulled together underneath. Just like a new outfit... sassy.
Hello Renzina,
Thank you for you delightful review.
We are contended that everything was a perfect fit and the perfect shape. Check back for more flirty items soon. We are about to release our newest designs.
XO,
Adore Me
I have ordered quite often from Adore Me and have always been pleased. However, I placed an order on October 18th and it still has not shipped as of today, November 6. I was given a $10 credit for the hassle, but I am moving in 2 weeks. What am I supposed to do with this order? Waiting 3 weeks for something to be shipped is unacceptable.
Hello LeAnn,
Thank you for your honest review.
We were concerned about your situation, therefore we have contacted you via email to offer a resolution. Since the package has left our warehouse we do hope it will reach you before the move.
Unfortunately, we have experienced a peak in the volume of orders causing delays that we regret. Our warehouse is already discussing this problem and the possible solutions as we truly aspire to offer a smooth and enjoyable shopping experience. We are determined not to allow anything like this happen again the reason why the capacity of our warehouse and the personnel will be doubled in a few weeks.
Kind regards,
Adore Me
I placed my first Adore Me order October 14th. It is now November 6th. The website claims processing takes two days, and shipping takes up to seven business days. That would be nine business days, maximum. It has been twenty-three days, and still no word on when my order will ship. I am tired of waiting. I have tried emailing customer service, with no response. Every time I see a complaint similar to mine, they respond by saying they are experiencing a high volume of orders, and their warehouse will be doubled in a few weeks. They have been saying this to other people for weeks. I wonder if any of those other people ever received their orders. My money is missing from my bank account, and I have nothing to show for it. I would have been better off shopping at Victoria's Secret.
UPDATE****** Adore Me reached out to me and gave me a full refund because of the outrageous processing time. I am very pleased with customer service. I will consider buying from Adore Me again, after they fix their warehouse issues.
Hello,
Thank you for your honest review.
We were astonished to see how long was your order processing in the warehouse. We do not take this lightly therefore we wanted to address this with a resolution. We have contacted you via email and we hope to be able to remedy this.
Unfortunately, we have experienced a peak in the volume of orders causing delays that we regret. Our warehouse is already discussing this problem and the possible solutions as we truly aspire to offer a smooth and enjoyable shopping experience. We are determined not to allow anything like this happen again the reason why the capacity of our warehouse and the personnel will be doubled in a few weeks.
Kind regards,
Adore Me
Best way to get bra sets without hassel. So many beautiful and comfortable styles to choose from. No embarrassment at the check out counter. I wear scrubs to work and it is fun to wear something pretty underneath. Thanks for a great product
Hello Margaret,
Thank you for you delightful review.
We are contended that everything was beautiful and the material was pleasant to your skin. Check back for more flirty items soon. We are about to release our newest designs.
XO,
Adore Me
Simple, easy checkout experience and great communication when my order was placed on back order. I really appreciated the quick and direct responses.
Hello Lindsay,
Thank you for you delightful review. It is our pleasure to help our clients to the best of our abilities.
We are contended that the shopping experience was smooth and easy. Check back for more flirty items soon. We release new designs at the beginning of each month.
XO,
Adore Me
The outfit fit perfectly and the material is soft. My delivery came fast enough. It is reassuring to know that if the outfit didn't work I would be able to return it without a hassle.
Hello Crystal,
Thank you for the valuable feedback.
We are truly happy that you loved your new style and that the small details have impressed you. Our goal is for you to feel as your most beautiful self in our lingerie.
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more gorgeous lingerie!
XO,
Adore Me
help@adoreme.com
This is very comfortable and very cute. It fits a little big and I'm between large and medium, so I sized down.
Hello Casey,
Thank you for expressing your love.
A lingerie set should not be anything less than comfortable and soft. We wish to make these styles to hug you in a way that you do not want to take them off.
We hope to share our newest designs with you.
XO,
Adore Me
Love it always. Everything always fits and looks fantastic. Ive been a VIP since the beginning and glad to see such amazing styles and colors selections. I feel fantastic and my husband absolutely Adores everything!
Hello Emily,
Thank you for your awesome review.
We are pleased to hear that you do not have to compromise between look and fit when purchasing from us. Our designers have designed the bras with extra care so that the end result is not only gorgeous but is hugging you perfectly. We are overjoyed that you feel fantastic in the lingerie you own. That hint of spicy and dash of naughty you are talking about is one of the secret ingredients we have when we create something new.
We look forward to sharing our newest designs with you.
XO,
Adore Me
Exceptionally well made and looks amazing! Shipped on time and arrived on time. Unfortunately my other order has yet to ship
Hello Carley,
Thank you for your positive comments.
We have looked into your order to see what may be the issue and were sorry to see the processing problems. We have contacted you via email to address this issue with a resolution as this is clearly not the service that you have paid for. Please also accept our sincere apologies.
We hope that the solution we have proposed will be more than acceptable.
Kind regards,
Adore Me
I have so many pairs from aforementioned. I just recently brought some pajamas and I love them. All of my sets fit beautifully, no problems. I will continue to buy more sets.
Hello Nanette,
Thank you for your review.
Our goal is to provide customers with dazzling lingerie that makes them feel adorable all day and night, and we are glad to hear that you enjoyed your purchases so much.
We have a brand new collection on the website each month; check in soon for adorable new styles!
Best,
Adore Me
Answer: I was on hold for 30 minutes for 3 days in a row with no answer. I didn't speak to anyone. I was told through messaging with a stylist on the webiste that i could not call and speak to a manager. I did speak with a manager the last time i called and actually got through, because I was having a fit.
Answer: I contacted the BBB & AdoreMe chose to ignore my complaint. They never addressed my issue. This company should not be trusted & has horrendous & rude customer service.
Answer: The package has the company name on it.
Answer: Don't order from them, they will not ship it
Answer: Hello Nancy, thank you for your question! Yes, you can always choose the Pay As You Go option upon checkout.
Answer: Yes but they will keep charging her automatically if she uses it. If she wants to stop the automatic subscription she needs to spend it and then cancel her subscription after the stuff arrives. If they charge her again you can dispute the charge with them within 30 days to get a refund. Honestly you'd be better off letting your credit card company handle it/dispute it.
Answer: Keep calling. It's your only way to stop the madness. Insist on staying on the phone until you receive the confirmation email. Adore Me is the biggest scam ever. I'm reporting them to the attorney general.
Hello Taylor,
Thank you so much for your feedback. This insightful information helps us to hear about our products and service directly from the source that matters the most: our customers.
We would like to inform you that your feedback is truly important to us as this kind of information is always taken into consideration in order for us to improve our services.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments and excellent services from AdoreMe.com.
Rest assured that your request has been forwarded to our design department and we hope to cater to your needs in the near future.
Best,
Adore Me
help@adoreme.com