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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
Business Highlights
General
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Im so impressed every time I receive something I order because its so cute and I always get compliments!
I loved my order. Everything fit and is to size. Wish it didn't take so long. Took 12 days to get here but was worth it.
Hi Tina,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set even though there was a setback in shipping. We will investigate that to improve the service.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
Sexy black and lace is always a winner! My boyfriend loved it. I would recommend this piece! I am glad I didn't pass it up.
Hello Keesha,
Thank you for the valuable feedback.
We are truly happy that you loved your new style and that the small details have impressed you. Our goal is for you to feel as your most beautiful self in our lingerie.
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more gorgeous lingerie!
XO,
Adore Me
help@adoreme.com
My new underwear are very sexy & comfortable. I feel very sexy when I wear them. I will be ordering more pairs of these underwear.
Hi Lynne,
Thanks for the fantastic review!
We’re happy to hear you had a great experience with your purchase. We love the way you described the style. Exactly! Comfort and sexyness is beautifully combined in all of our designs.
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
I love my bra and panty set, fits perfectly. I also absolutely love my pj set... my only complaint is how long it took to get my products. I placed the order, then waited and waited for it to ship and then waited and waited while it sat in a warehouse for a few days. So this is a great site but if you are in a hurry... go to target
Hi Jennifer,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We will forward your feedback about the shipping to the warehouse.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
Ordered swimsuits for vacation over 2 weeks ago. Not shipeed, not even processed! But they sure charged my cc! DO not order from these people as their lame emails and non existant customer service is pathetic. GOing to file complaint with CC to resolve
Hello,
Thank you for your honest review.
We were astonished to see how long was your order processing in the warehouse. We do not take this lightly therefore we wanted to address this with a resolution. We have contacted you via email and we hope to be able to remedy this.
Unfortunately, we have experienced a peak in the volume of orders causing delays that we regret. Our warehouse is already discussing this problem and the possible solutions as we truly aspire to offer a smooth and enjoyable shopping experience. We are determined not to allow anything like this happen again the reason why the capacity of our warehouse and the personnel has been doubled.
Kind regards,
Adore Me
Perfect fit I cant stop ordering they always have the right size and I am a plus size women everything I have ordered has been the righ fit
Hello Yolanda,
Thank you for the 5-star review.
We are delighted to hear that you had an addictive shopping experience. It was our pleasure to share the gorgeous selection we have carefully designed for your satisfaction.
Don't forget we have brand new items at the beginnig of each month!
XO,
Adore Me
I'm love with this set. It's so comfy and sexy all at the same time. My husband absolutely loves it! I loved it so much I had to show my twin! Everything fit perfectly.
Hi Marion,
Thank you so much for your review- we always love getting feedback from our valued customers!
We are truly happy to hear that you are enjoying our products and service. We pay attention to every little detail in order for our customers to have an adorable experience!
We will take into consideration the information you have provided by forwarding it to the most appropriate department.
Let us know if you would like to receive assistance. We are always happy to help.
Best,
Adore Me
help@adoreme.com
My box came in a great amount of time. The wrapping was well appreciated. Everything was wonderful. The fit was great besides me lacking a booty to fill the booty shorts! Ive already recommended Adore Me to some friends!
Hi Lisa,
Thank you so much for your review- we always love getting feedback from our valued customers!
We are truly happy to hear that you are enjoying our products and service. We pay attention to every little detail in order for our customers to have an adorable experience!
We designed the chic box with lots of love so that it feels always like a treat when you receive them.
Let us know if you would like to receive assistance. We are always happy to help.
Best,
Adore Me
help@adoreme.com
I still have not received my order. I cannot get anyone on the phone. The last time I could they told me I could not get a refund. I will be disputing the charges with my bank. This company is fraudulent! Do not order from them!
Hello Esther,
Thank you for your honest review.
We were astonished to see how long was your order processing in the warehouse. We do not take this lightly therefore we wanted to address this with a resolution. We have contacted you via email and we hope to be able to remedy this.
Unfortunately, we have experienced a peak in the volume of orders causing delays that we regret. Our warehouse is already discussing this problem and the possible solutions as we truly aspire to offer a smooth and enjoyable shopping experience. We are determined not to allow anything like this happen again the reason why the capacity of our warehouse and the personnel has been doubled.
Kind regards,
Adore Me
I have yet to get my order. I ordered Feb. 28th. I never received a message that they were busier than usual and my order would take a long time. It wasnt until I inquired about my order that I was told this information. I still dont have an answer from them when I will get my order.
I absolutely love my bra and panty sets and my lingerie set! The fit, the color, the material, and the style are all fabulous. I will be buying more soon. Thanks
Hello Nikia,
Thank you for awesome review.
We love your enthusiastic feedback and we are happy that we have impressed you from start to finish. We are ready to wow you repeatedly as we release brand new styles in the beginning of each month. Check back soon!
XO,
Adore Me
Worst customer service I've ever had save your money. TLDR: their systems are ridiculous, their reps are incompetent and condescending, took me three months to return a set.
There's no size guide on the site for underwear, and as a rep told me later, it's perfectly normal for there to be over an inch width difference in two different styles of panty both labelled Medium. How are you meant to know which size to pick then?
In order to exchange, you fill out the website form, it tells you to email *******@adoreme.com, which is unstaffed, I haven't had a reply ever, and I first contacted them in January. I ended up having to deal with the US team, who kept closing my tickets after it took them too long to answer me, then their reps refused to look up my previous tickets, so I had to explain everything to customer service reps from scratch at least four times, when they should have access to my previous emails right there. I consistently provided previous ticket numbers to every new rep so they could look up all my previous correspondence. Not a single one did.
Once I finally got my return label and asked them how long it would take, someone responded to me "I am afraid that this is not how our exchange/return process works." Responding to an email thread which included their colleague sending me those instructions for returning?!
I received my sets (which were great quality, no complaints there) in late December, and finally received a refund this week (despite the fact that I was told I could only return for store credit, and had subsequently requested a store credit multiple times). What would have been a very simple exchange for any other company (or no exchange at all if they'd had a size guide on the website), turned into a huge waste of time lasting over three months and ending with AdoreMe giving me my money back when I didn't ask for it, which seems like an odd business move? I just don't understand it at all, it's the stupidest system I've ever seen.
Needless to say, I'm cancelling my subscription.
Hello,
We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to alleviate some of the frustration and would like to offer you a voucher code so that you can order a replacement set after all free of charge.
You will receive this voucher in a separate email with instructions how to use it. We do hope you accept our apology. We will definitely look into the Australian exchange process to improve the service.
Kind regards,
Adore Me
I had purchased a set from AdoreMe before and I did not like it at all! But I was browsing through the site because of an email I received and I stumbled upon this gorgeous set so I took a chance and ordered it. I'm so glad I gave them another try! Not only do i love my lingerie but my husband loves it more! It's actually super comfortable and with me being a size 14, it for better than most that I've tried and it made me look slim! I'll be buying more like this set!
Hi Emma,
Thank you so much for your review- we always love getting feedback from our valued customers!
We are truly happy to hear that you are enjoying our products and service. We pay attention to every little detail in order for our customers to have an adorable experience!
We will take into consideration the information you have provided by forwarding it to the most appropriate department.
Let us know if you would like to receive assistance. We are always happy to help.
Best,
Adore Me
I placed my order weeks ago and received a "thank you for your order!" and they processed my payment BUT they have failed to send my order! I have not received a shipping confirmation and I had expected my package last week. It has not even shipped yet and I leave for my honeymoon next week. I'm going to have to order from Victoria's Secret (should have done that in the first place!) and work with my credit card to get this transaction removed. Such a scam-- don't waste your time!
Hello Diane,
Thank you for your valuable feedback.
This information helps us to hear the truth about our products directly from the source that matters the most, you! We will make sure to forward your feeedback both to our warehouse and the carrier so that they can analyse what went wrong and improve the service. Our warehouse is already discussing this problem and the possible solutions as we truly aspire to offer a smooth and enjoyable shopping experience.
We assure you that we do not take this lightly, and to express our apology in more than just words we have applied $10 worth of store credit to your account.
Please accept our sincere apologies for all the inconvenience this has caused you.
Kind regards,
Adore Me
I have been looking for a bathing suit for a while that was sexy but also that It wouldnt look like everything was coming out from everywhere. This bathing suit was exactly what I was looking for, love the material, the color, everything about it. I feel absolutely sexy in it.
Hello Alecia,
Thank you for the valuable feedback.
We are truly happy that you loved your new style and that the small details have impressed you. Our goal is for you to feel as your most beautiful self in our lingerie.
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more gorgeous lingerie!
XO,
Adore Me
help@adoreme.com
I absolutely love everything I've ordered from AdoreMe. It's true to size, comfortable, affordable, and so beautiful. I've ordered one of everything I believe... swimsuit, bra, panties, and pajama set. I love all of them!
Hello Jessica,
Thank you for your feedback! It is greatly appreciated!
We are very pleased with the fact that you are enjoying our collections. We will certainly take this information into account in order for our customers to enjoy our products.
Do not hesitate to contact us if you would like help.
Best,
Adore Me,
help@adoreme.com
Love love my bra and panti set. Fits perfectly except the wire under my arms is a lil uncomfortable other than that its great
Hello April,
Thank you so much for your feedback. This insightful information helps us to hear about our products and service directly from the source that matters the most: our customers.
We would like to inform you that your feedback is truly important to us as this kind of information is always taken into consideration in order for us to improve our services.
Best,
Adore Me
help@adoreme.com
I most definitely love your products and the prices are great the only thing is sometimes it takes a minute to process and thats a little annoying waiting for that item I want so bad lot longer than I should have to LOL thank you though
Hello Tara,
Thank you!
We appreciate your review. We will look into the processing issue to improve the service.
We love getting feedback—let us know if you have questions while you’re browsing the site!
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
I love my new lingerie it fits like a glove and my boyfriend loves them. Ive never been able to have matching bras and panties til now and I love it.
Hi Sha,
Thank you so much for your review- we always love getting feedback from our valued customers!
We would like to inform you that we are continuously working to provide you with the best fitting for the products that you purchase from our website. Furthermore, we are aware of the fact that it is truly important for our customers to receive the best service.
We will make sure to forward your feedback to our design department in order for us to maintain this experience simply adorable!
Let us know if you would like to receive assistance. We are always happy to help.
Best,
Adore Me
help@adoreme.com
Not only did my valentines order never come. It took until i filed a complaint with the BB to get answers. Then 1 week later after i was FINALLY refunded they charged my account again for a membership i never signed up for.
Hello Crystal,
Thank you for your honest review.
We were sorry to hear about your order and the lack of immediate help. We are glad though that you were in contact with us and our representative has offered a solution. We do hope that the refund expresses our apology in more than just words.
It sounds like you joined our VIP Membership with your first order and did not shop or skip the month by the fifth of the month.
The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://adoreme.com/charges.
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
help@adoreme.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Regina,
Thank you so much for your review- we always love getting feedback from our valued customers!
We are truly happy to hear that you are enjoying our products and service. We pay attention to every little detail in order for our customers to have an adorable experience!
We will take into consideration the information you have provided by forwarding it to the most appropriate department.
Let us know if you would like to receive assistance. We are always happy to help.
Best,
Adore Me
help@adoreme.com