business logo of Adore Me

Adore MeReviews 13,306

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: help@adoreme.com

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Can't wait to wear it one vacation
March 26, 2018

Great service. Ordered one set and it was too big, returned it and within the same day the new set was on its way. Quick and painless. The color is great and makes me feel awesome

Date of experience: March 24, 2018
Adore M. Adore Me Rep
over a year old

Hi Laurel,
Thanks for the fantastic review!

We’re happy to hear you had a great experience with the service and selection. We love the way you described the exchange process. Exactly! The easiest exchange process ever! Hope we can impress you again and again!

Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/

XO,
Adore Me
help@adoreme.com

Hong Kong
1 review
0 helpful votes
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THEY STOLE MONEY!
March 25, 2018

If I can give it no star, I would do it!
I ordered my sets on 3rd March, but they haven't send my order to me, so I sent e-mail to their customers care (but they doesn't care)on 19th March. And I got a reply was the processing time will be longer than 1-2 days usual. ARE YOU KIDDING ME?! That's not only 1-2 days longer! Then, I sent 1 more e-mail to them on 21st March, but haven't get any respond yet... It is a $#*! company, I feel like they stole my money! And they are so funny, they give me 10 dollars credits, but do they think i will buy stuffs on their website one more time? Do they think i will give them one more time to stole my money?! That was so funny haha!

UPDATE! MY order is still processing... 25th March
And this is what they answered me in the e-mail

In an effort to improve our Customer Experience, we have just transitioned to a new distribution center, which is an exciting move for the Adore Me team, and for you, as our valued customer. This, coupled with the inclement winter weather across the Northeast US over the past month, means we're not able to get your new sets to you as quickly as we want to.

With every new endeavor, there are bumps and challenges along the way. And while we're experiencing processing delays now, we will soon be able to get your orders to you faster than ever! For now, we sincerely thank you for your patience and understanding. We want to ensure you that our teams are working tirelessly to get your order to you as quickly as possible.

Date of experience: March 23, 2018
Adore M. Adore Me Rep
over a year old

Hello,

Thank you for your honest review.

We were astonished to see how long was your order processing in the warehouse. We do not take this lightly therefore we wanted to address this with a resolution. We have contacted you via email and we hope to be able to remedy this.

Unfortunately, we have experienced a peak in the volume of orders causing delays that we regret. Our warehouse is already discussing this problem and the possible solutions as we truly aspire to offer a smooth and enjoyable shopping experience. We are determined not to allow anything like this happen again the reason why the capacity of our warehouse and the personnel has been doubled.

Kind regards,
Adore Me

West Virginia
1 review
0 helpful votes
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Great underwear and bra sets
March 24, 2018

Everything Ive bought from Adore Me has been super cute, fit well, and was comfortable. They have a lot to choose from- different patterns, styles, and colors.

Date of experience: March 22, 2018
Adore M. Adore Me Rep
over a year old

Hello Allyson,
Thank you for your feedback! It is greatly appreciated!
We are very pleased with the fact that you are enjoying our collections. We will certainly take this information into account in order for our customers to enjoy our products.
Do not hesitate to contact us if you would like help.
Best,
Adore Me,
help@adoreme.com

Ohio
1 review
0 helpful votes
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Perfect and just in time.
March 24, 2018

This was my first order and it came just in time for Valentine's day. I loved everything I ordered and so did he.

Date of experience: March 22, 2018
Adore M. Adore Me Rep
over a year old

Hi Bobbie

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.

We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

XO,
Adore Me
help@adoreme.com

Utah
1 review
0 helpful votes
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It looks like my experience here is not an unusual one. I placed my first order on March 4th and was very excited about how the company works and the products. My order STILL has not shipped. I've sent email inquiries and received only a generic response - basically the same one they keep copy/pasting below these reviews which is pointless and not helpful. I tried calling and it was like talking to a robot that kept repeating the same generic "our warehouse is experiencing high volume" excuse. I asked to speak to a supervisor and was told customers aren't allowed to speak to supervisors.
I'm an understanding customer; supply or fulfillment troubles happen and are legitimate reasons to delay orders. But not being able to explain it to your customers, not giving any kind of timeline for when they will receive their order, and not even responding in a personalized way when they know this is an issue is NOT ACCEPTABLE. There isn't even a way to cancel and refund the transaction! How is this not a scam?
Save yourself the trouble and DO NOT order from here.

Date of experience: March 21, 2018
Adore M. Adore Me Rep
over a year old

Hello,

Thank you for your honest review.

We were astonished to see how long was your order processing in the warehouse. We do not take this lightly therefore we wanted to address this with a resolution. We have contacted you via email and we hope to be able to remedy this.

Unfortunately, we have experienced a peak in the volume of orders causing delays that we regret. Our warehouse is already discussing this problem and the possible solutions as we truly aspire to offer a smooth and enjoyable shopping experience. We are determined not to allow anything like this happen again the reason why the capacity of our warehouse and the personnel has been doubled.

Kind regards,
Adore Me

California
1 review
0 helpful votes
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Nice
March 23, 2018

The lingerie its a good quality when you need help customer service its there its a the perfect place to buy your favorite kind of intimate underwear

Date of experience: March 21, 2018
Adore M. Adore Me Rep
over a year old

Hello Lucy,

Thank you for your exciting review.

We are glad that we stood out it terms of comfyness and construction. Fantastic quality is what we aim for and we are thrilled that you are satisfied with our selection.

Take a peek at our new designs each month. We bring in dazzling products regularly.

XO,
Adore Me

Florida
1 review
0 helpful votes
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Love everything about Adore!
March 23, 2018

I get so excited when my special pretty boxes come wrapped all fancy! Ive purchased a lot or at least a little of everything you guys offer; lingerie, bra and panty sets, athletic wear, stockings and just everyday undies. I have been pleased with it all! The quality and fit has been excellent!

Date of experience: March 21, 2018
Adore M. Adore Me Rep
over a year old

Hi Stacey,
Thank you so much for your review- we always love getting feedback from our valued customers!
We are truly happy to hear that you are enjoying our products and service. We pay attention to every little detail in order for our customers to have an adorable experience!
We designed the chic box with lots of love so that it feels always like a treat when you receive them.
Let us know if you would like to receive assistance. We are always happy to help.
Best,
Adore Me
help@adoreme.com

Texas
1 review
0 helpful votes
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Very sexy
March 23, 2018

This robe is a little see through in the design. Extremely sexy! My man absolutely loves watching me stroll around the house with it on and loose:)
Pairs excellent with a cute adore me set under it and some high heels.

Date of experience: March 21, 2018
Adore M. Adore Me Rep
over a year old

Hello,

Thank you for your review.

We are elated to hear that you loved the flirtyness of the designs. We hope to bring more sexy styles to your door in the near furture.

Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!

XO,
Adore Me

Pennsylvania
1 review
0 helpful votes
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I LOVE Adore Me! The other main competitor should look out cause I believe the quality of Adore Me is much better. I'm a Happy Customer!

Date of experience: March 21, 2018
Adore M. Adore Me Rep
over a year old

Hello Amy,

Thank you for expressing your love.

It was our pleasure to offer our services. We are delighted to hear that we have exceeded your expectations. We hope to continue to be your go-to lingerie shop in the future.

Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/

We wish you a full recovery!
XO,
Adore Me
help@adoreme.com

West Virginia
1 review
1 helpful vote
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I have always been busty and saggy but with the beauty of the fabrics and designs in adore me bras and panties I get a very feminine and durable look that helps me feel amazing about myself! Thanks!

Date of experience: March 21, 2018
Adore M. Adore Me Rep
over a year old

Hello Melanie,

Thank you for the valuable feedback.

We are truly happy that you loved your new style and that the small details have impressed you. Our goal is for you to feel as your most beautiful self in our lingerie.

Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more gorgeous lingerie!

XO,
Adore Me
help@adoreme.com

New York
1 review
0 helpful votes
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Super pretty!
March 23, 2018

I love the style and the light gray color! Its flowy/baby-doll, so I dont feel like my stomachs too exposed. Its comfortable and I feel great wearing it!

Date of experience: March 21, 2018
Adore M. Adore Me Rep
over a year old

Hi Elizabeth,

Thanks for the great review!

We are delighted to hear that your choice for lingerie is AdoreMe.com, as here we always want to ensure you consistently receive good quality, perfectly fit garments and excellent services.

Hope we will impress you again and again!

XO,
Adore Me
help@adoreme.com

Colorado
1 review
0 helpful votes
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Love my stuff
March 23, 2018

I have told women about the site and stuff I have bought. I and my boyfriend love the clothing... will continue to buy from here..

Date of experience: March 21, 2018
Adore M. Adore Me Rep
over a year old

Hi Edwina,
Thanks for the review!

Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.

Let us know if you have any questions! We’re always here to help.

XO,
Adore Me
help@adoreme.com

Indiana
1 review
0 helpful votes
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Whats not to love
March 23, 2018

Great set... good fit! If your looking for a great fit and sexy too boot... this set is for you... great company to deal with and quick shipping! Always satisfied

Date of experience: March 21, 2018
Adore M. Adore Me Rep
over a year old

Hello Donna,

Thank you for awesome review.

We love your enthusiastic feedback and we are happy that we have impressed you from start to finish. We are ready to wow you repeatedly as we release brand new styles in the beginning of each month. Check back soon!

XO,
Adore Me

New York
1 review
0 helpful votes
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Perfect fit and very comfortable panties that are soft on the skin. Will definitely be continuing to get my lingerie here in the future.

Date of experience: March 21, 2018
Adore M. Adore Me Rep
over a year old

Hello Robert,

Thank you for the wonderful review.

We are thrilled to hear that the material was soft and comfortable. We aspire to design lingerie that hugs you so perfectly that you do not want to take it off. We also never forget to spice the designs with just the right amount of sexyness. We are glad that we could be the ones to deliver this experience to you.

Check back for more carefully crafted styles each month. We hope to dazzle you even more. We often release the same styles in different colors.

XO,
Adore Me

Maryland
1 review
0 helpful votes
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Perfect
March 23, 2018

I love this bathing suit! It's sexy while still giving me the coverage that I desired. I also have a long torso and one piece bathing suits are difficult for me to find but this one fits perfectly! It ran just the smallest bit on the larger side for me but I still ordered the size I would normally purchase.

Date of experience: March 21, 2018
Adore M. Adore Me Rep
over a year old

Hi Vanessa,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.

We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

XO,
Adore Me
help@adoreme.com

Paula K.
Washington
1 review
0 helpful votes
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Lovely!
March 23, 2018

I really love this. It is so comfortable and as the usual added benefit my boyfriend loves it too! I like the length and the material is very soft.

Date of experience: March 20, 2018
Adore M. Adore Me Rep
over a year old

Hi Paula,
Thanks for the fantastic review!

We’re happy to hear you had a great experience with your purchase. We love the way you described the style. Exactly! Comfort and sexyness is beautifully combined in all of our designs.

Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/

XO,
Adore Me
help@adoreme.com

New York
1 review
0 helpful votes
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Very Cute
March 20, 2018

Fits and feels so comfortable. Looks great with backless shirts too. I would recommend this set to all my friends.

Date of experience: March 20, 2018
Adore M. Adore Me Rep
over a year old

Hi Casey,
Thanks for the review!

Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.

Let us know if you have any questions! We’re always here to help.

XO,
Adore Me
help@adoreme.com

Illinois
1 review
0 helpful votes
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I'm Happy
March 20, 2018

Ordering was easy, the packaged shipped and arrived within the time I figured it would be, I received my package near my birthday which was perfect, it fit well, and it's cute!

Date of experience: March 20, 2018
Adore M. Adore Me Rep
over a year old

Hi Ingrid,

Thanks for the great review!

We are delighted to hear that your choice for lingerie is AdoreMe.com, as here we always want to ensure you consistently receive good quality, perfectly fit garments and excellent services.

Hope we will impress you again and again!

XO,
Adore Me
help@adoreme.com

Pennsylvania
1 review
0 helpful votes
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Great bra and panties
March 20, 2018

Love them very comfortable fit perfectly I would definitely order more and try other styles in the future

Date of experience: March 20, 2018
Adore M. Adore Me Rep
over a year old

Hello Anthony,

Thank you for the wonderful review.

We are thrilled to hear that the material was soft and comfortable. We aspire to design lingerie that hugs you so perfectly that you do not want to take it off. We also never forget to spice the designs with just the right amount of sexyness. We are glad that we could be the ones to deliver this experience to you.

Check back for more carefully crafted styles each month. We hope to dazzle you even more. We often release the same styles in different colors.

XO,
Adore Me

Louisiana
1 review
0 helpful votes
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Material is the best
March 22, 2018

I absolutely love this set- it is so comfortable and silky soft! Highly recommend it for the perfect lazy day wear.

Date of experience: March 20, 2018
Sandra N. Adore Me Rep
over a year old

Thank you for the amazing review, Maren! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!