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Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
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Great service. Ordered one set and it was too big, returned it and within the same day the new set was on its way. Quick and painless. The color is great and makes me feel awesome
If I can give it no star, I would do it!
I ordered my sets on 3rd March, but they haven't send my order to me, so I sent e-mail to their customers care (but they doesn't care)on 19th March. And I got a reply was the processing time will be longer than 1-2 days usual. ARE YOU KIDDING ME?! That's not only 1-2 days longer! Then, I sent 1 more e-mail to them on 21st March, but haven't get any respond yet... It is a $#*! company, I feel like they stole my money! And they are so funny, they give me 10 dollars credits, but do they think i will buy stuffs on their website one more time? Do they think i will give them one more time to stole my money?! That was so funny haha!
UPDATE! MY order is still processing... 25th March
And this is what they answered me in the e-mail
In an effort to improve our Customer Experience, we have just transitioned to a new distribution center, which is an exciting move for the Adore Me team, and for you, as our valued customer. This, coupled with the inclement winter weather across the Northeast US over the past month, means we're not able to get your new sets to you as quickly as we want to.
With every new endeavor, there are bumps and challenges along the way. And while we're experiencing processing delays now, we will soon be able to get your orders to you faster than ever! For now, we sincerely thank you for your patience and understanding. We want to ensure you that our teams are working tirelessly to get your order to you as quickly as possible.
Hello,
Thank you for your honest review.
We were astonished to see how long was your order processing in the warehouse. We do not take this lightly therefore we wanted to address this with a resolution. We have contacted you via email and we hope to be able to remedy this.
Unfortunately, we have experienced a peak in the volume of orders causing delays that we regret. Our warehouse is already discussing this problem and the possible solutions as we truly aspire to offer a smooth and enjoyable shopping experience. We are determined not to allow anything like this happen again the reason why the capacity of our warehouse and the personnel has been doubled.
Kind regards,
Adore Me
Everything Ive bought from Adore Me has been super cute, fit well, and was comfortable. They have a lot to choose from- different patterns, styles, and colors.
Hello Allyson,
Thank you for your feedback! It is greatly appreciated!
We are very pleased with the fact that you are enjoying our collections. We will certainly take this information into account in order for our customers to enjoy our products.
Do not hesitate to contact us if you would like help.
Best,
Adore Me,
help@adoreme.com
This was my first order and it came just in time for Valentine's day. I loved everything I ordered and so did he.
Hi Bobbie
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
It looks like my experience here is not an unusual one. I placed my first order on March 4th and was very excited about how the company works and the products. My order STILL has not shipped. I've sent email inquiries and received only a generic response - basically the same one they keep copy/pasting below these reviews which is pointless and not helpful. I tried calling and it was like talking to a robot that kept repeating the same generic "our warehouse is experiencing high volume" excuse. I asked to speak to a supervisor and was told customers aren't allowed to speak to supervisors.
I'm an understanding customer; supply or fulfillment troubles happen and are legitimate reasons to delay orders. But not being able to explain it to your customers, not giving any kind of timeline for when they will receive their order, and not even responding in a personalized way when they know this is an issue is NOT ACCEPTABLE. There isn't even a way to cancel and refund the transaction! How is this not a scam?
Save yourself the trouble and DO NOT order from here.
Hello,
Thank you for your honest review.
We were astonished to see how long was your order processing in the warehouse. We do not take this lightly therefore we wanted to address this with a resolution. We have contacted you via email and we hope to be able to remedy this.
Unfortunately, we have experienced a peak in the volume of orders causing delays that we regret. Our warehouse is already discussing this problem and the possible solutions as we truly aspire to offer a smooth and enjoyable shopping experience. We are determined not to allow anything like this happen again the reason why the capacity of our warehouse and the personnel has been doubled.
Kind regards,
Adore Me
The lingerie its a good quality when you need help customer service its there its a the perfect place to buy your favorite kind of intimate underwear
Hello Lucy,
Thank you for your exciting review.
We are glad that we stood out it terms of comfyness and construction. Fantastic quality is what we aim for and we are thrilled that you are satisfied with our selection.
Take a peek at our new designs each month. We bring in dazzling products regularly.
XO,
Adore Me
I get so excited when my special pretty boxes come wrapped all fancy! Ive purchased a lot or at least a little of everything you guys offer; lingerie, bra and panty sets, athletic wear, stockings and just everyday undies. I have been pleased with it all! The quality and fit has been excellent!
Hi Stacey,
Thank you so much for your review- we always love getting feedback from our valued customers!
We are truly happy to hear that you are enjoying our products and service. We pay attention to every little detail in order for our customers to have an adorable experience!
We designed the chic box with lots of love so that it feels always like a treat when you receive them.
Let us know if you would like to receive assistance. We are always happy to help.
Best,
Adore Me
help@adoreme.com
This robe is a little see through in the design. Extremely sexy! My man absolutely loves watching me stroll around the house with it on and loose:)
Pairs excellent with a cute adore me set under it and some high heels.
Hello,
Thank you for your review.
We are elated to hear that you loved the flirtyness of the designs. We hope to bring more sexy styles to your door in the near furture.
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
I LOVE Adore Me! The other main competitor should look out cause I believe the quality of Adore Me is much better. I'm a Happy Customer!
Hello Amy,
Thank you for expressing your love.
It was our pleasure to offer our services. We are delighted to hear that we have exceeded your expectations. We hope to continue to be your go-to lingerie shop in the future.
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
We wish you a full recovery!
XO,
Adore Me
help@adoreme.com
I have always been busty and saggy but with the beauty of the fabrics and designs in adore me bras and panties I get a very feminine and durable look that helps me feel amazing about myself! Thanks!
Hello Melanie,
Thank you for the valuable feedback.
We are truly happy that you loved your new style and that the small details have impressed you. Our goal is for you to feel as your most beautiful self in our lingerie.
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more gorgeous lingerie!
XO,
Adore Me
help@adoreme.com
I love the style and the light gray color! Its flowy/baby-doll, so I dont feel like my stomachs too exposed. Its comfortable and I feel great wearing it!
Hi Elizabeth,
Thanks for the great review!
We are delighted to hear that your choice for lingerie is AdoreMe.com, as here we always want to ensure you consistently receive good quality, perfectly fit garments and excellent services.
Hope we will impress you again and again!
XO,
Adore Me
help@adoreme.com
I have told women about the site and stuff I have bought. I and my boyfriend love the clothing... will continue to buy from here..
Hi Edwina,
Thanks for the review!
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com
Great set... good fit! If your looking for a great fit and sexy too boot... this set is for you... great company to deal with and quick shipping! Always satisfied
Hello Donna,
Thank you for awesome review.
We love your enthusiastic feedback and we are happy that we have impressed you from start to finish. We are ready to wow you repeatedly as we release brand new styles in the beginning of each month. Check back soon!
XO,
Adore Me
Perfect fit and very comfortable panties that are soft on the skin. Will definitely be continuing to get my lingerie here in the future.
Hello Robert,
Thank you for the wonderful review.
We are thrilled to hear that the material was soft and comfortable. We aspire to design lingerie that hugs you so perfectly that you do not want to take it off. We also never forget to spice the designs with just the right amount of sexyness. We are glad that we could be the ones to deliver this experience to you.
Check back for more carefully crafted styles each month. We hope to dazzle you even more. We often release the same styles in different colors.
XO,
Adore Me
I love this bathing suit! It's sexy while still giving me the coverage that I desired. I also have a long torso and one piece bathing suits are difficult for me to find but this one fits perfectly! It ran just the smallest bit on the larger side for me but I still ordered the size I would normally purchase.
Hi Vanessa,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
I really love this. It is so comfortable and as the usual added benefit my boyfriend loves it too! I like the length and the material is very soft.
Hi Paula,
Thanks for the fantastic review!
We’re happy to hear you had a great experience with your purchase. We love the way you described the style. Exactly! Comfort and sexyness is beautifully combined in all of our designs.
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
Fits and feels so comfortable. Looks great with backless shirts too. I would recommend this set to all my friends.
Hi Casey,
Thanks for the review!
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com
Ordering was easy, the packaged shipped and arrived within the time I figured it would be, I received my package near my birthday which was perfect, it fit well, and it's cute!
Hi Ingrid,
Thanks for the great review!
We are delighted to hear that your choice for lingerie is AdoreMe.com, as here we always want to ensure you consistently receive good quality, perfectly fit garments and excellent services.
Hope we will impress you again and again!
XO,
Adore Me
help@adoreme.com
Love them very comfortable fit perfectly I would definitely order more and try other styles in the future
Hello Anthony,
Thank you for the wonderful review.
We are thrilled to hear that the material was soft and comfortable. We aspire to design lingerie that hugs you so perfectly that you do not want to take it off. We also never forget to spice the designs with just the right amount of sexyness. We are glad that we could be the ones to deliver this experience to you.
Check back for more carefully crafted styles each month. We hope to dazzle you even more. We often release the same styles in different colors.
XO,
Adore Me
I absolutely love this set- it is so comfortable and silky soft! Highly recommend it for the perfect lazy day wear.
Thank you for the amazing review, Maren! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
Answer: I was on hold for 30 minutes for 3 days in a row with no answer. I didn't speak to anyone. I was told through messaging with a stylist on the webiste that i could not call and speak to a manager. I did speak with a manager the last time i called and actually got through, because I was having a fit.
Answer: I contacted the BBB & AdoreMe chose to ignore my complaint. They never addressed my issue. This company should not be trusted & has horrendous & rude customer service.
Answer: The package has the company name on it.
Answer: Don't order from them, they will not ship it
Answer: Hello Nancy, thank you for your question! Yes, you can always choose the Pay As You Go option upon checkout.
Answer: Yes but they will keep charging her automatically if she uses it. If she wants to stop the automatic subscription she needs to spend it and then cancel her subscription after the stuff arrives. If they charge her again you can dispute the charge with them within 30 days to get a refund. Honestly you'd be better off letting your credit card company handle it/dispute it.
Answer: Keep calling. It's your only way to stop the madness. Insist on staying on the phone until you receive the confirmation email. Adore Me is the biggest scam ever. I'm reporting them to the attorney general.
Hi Laurel,
Thanks for the fantastic review!
We’re happy to hear you had a great experience with the service and selection. We love the way you described the exchange process. Exactly! The easiest exchange process ever! Hope we can impress you again and again!
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com