Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry. Our Story: https://www.adoreme.com/our-story How The Membership Works: http://www.adoreme.com/how_it_works Questions, comments? We want to hear from you! Live chat on site 1-800-433-2367 (8:30-8:30 M-S EST) help@adoreme.com www.adoreme.com
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
I used by "free set" opportunity to claim a beautiful pink floral set. The delivery was prompt the fabric is butter soft. I don't have many feminine patterns like this (most of my sets are solid colors). Glad I decided on this one - it looks even better in person than online.
The sizes that are sent are not as well picked as what they used to be. They keep sending me mediums when I have specifically requested to only be sent smalls. They don't seem to understand that just because someone wears their correct bra size it doesn't mean that the have a body frame that requires a different size than indicated by the customer. I've emailed them multiple times and have been basically told too bad this is what our algorithm determines you should be getting instead of looking at my purchase history which is about 3 years long.
Such an easy fun experience. It was like Christmas morning opening up the box and not knowing what would be there. I really liked everything in the box, but with it being my first time ordering and in the middle of losing weight I wasn't 100% sure on some of the sizing so I did have to send a few things back but only because I had the sizing wrong. The PJ set that was sent to me is now one of my new favorites and I wish I could wear them everyday! Can't wait until my next box shows up.
Takes 3-5 days for customer service to get back to you. Also takes weeks to get your order they need to get away from using DHL they are the worst shipping company. The product is great at least, but I'm not sure I will order again due to the bad customer service and shipping times.
I loved my order. It is very comfortable. I had no problems getting it. It came on time. I want to thank you for getting it to me when you Sid. I will be ordering again soon. Thank you again. I order every month and I enjoy what I get. No one is telling me to say anything. I just enjoy my orders.
Lovely items. Fit better than anticipated. Bought extra sizes, but everything fits true to my size. Styles are gorgeous and I feel pretty on lingerie for the first time. Very satisfied.
My experience with adore me was amazing. Everything fit true to size and loved the look and style I picked. It wasn't one of those things where you love the look on the model but hate it on yourself, I loved the look on the model and then also loved it on myself!
Absolutely loved every item! I've never been disappointed by any of my purchases. The quality is great, the material is comfortable and I always feel so sexy in anything that I've ordered.
Is always top notch and the items ordered are comfortable and beautiful. All my intimates are from Adore Me. Although shipping times lately have been longer than I feel is necessary.
I love getting my adore me boxes! I'm terrible and always let the monthly fees build, but by the end I get a big order! Shipping has taken a little longer, but I'll wait for my favorite pieces.
I have been buying bras from Adore me for years and absolutely love the price and quality I get from them. As a G/H cup it is nice to have affordable but sexy/cute styles available to me.
Great product and excellent/fast shipping. I will continue to use them to buy my bras.
Everything for well and looks great! The bra set is comfortable and the swim ware looks great. Shipping too longer than expected but it was worth the wait
Got a great set during a sale and wasn't sure I'd like it, as it's something I wouldn't normally order, but I LOVE it. Will definitely be looking at others. Order also came much faster than expected!
I am not sure which one of us loves my Adore Me items; me or my husband. I feel beautiful, confident, and comfortable in every item. My husband loves that I feel beautiful and confident. A win- win.
Product is great. Everything always fits. Shipping is a little spotty, but always received product. Just might be late.
Shipping is super slow. The fact that the good shipping is only applicable when you are a current paying member is dumb. The member pricing is dumb.
The wife looks fantastic in all of these. She is a size small with long legs and a cute peach shaped butt. The things and gstrings highlight all the right curves.
I purchased this as a bridal shower gift. It is as soft and beautiful as I'd hoped and bride loved it!
The order was fast and quick. The sets were beautiful and the panties fit amazing. I was a little nervous about the panty size but they fit comfortably and amazing.
The whole process is so simple and fast. Whether I'm placing an order or skipping a month - it's always so easy to do.
Answer: I was on hold for 30 minutes for 3 days in a row with no answer. I didn't speak to anyone. I was told through messaging with a stylist on the webiste that i could not call and speak to a manager. I did speak with a manager the last time i called and actually got through, because I was having a fit.
Answer: I contacted the BBB & AdoreMe chose to ignore my complaint. They never addressed my issue. This company should not be trusted & has horrendous & rude customer service.
Answer: The package has the company name on it.
Answer: Don't order from them, they will not ship it
Answer: Hello Nancy, thank you for your question! Yes, you can always choose the Pay As You Go option upon checkout.
Answer: Yes but they will keep charging her automatically if she uses it. If she wants to stop the automatic subscription she needs to spend it and then cancel her subscription after the stuff arrives. If they charge her again you can dispute the charge with them within 30 days to get a refund. Honestly you'd be better off letting your credit card company handle it/dispute it.
Answer: Keep calling. It's your only way to stop the madness. Insist on staying on the phone until you receive the confirmation email. Adore Me is the biggest scam ever. I'm reporting them to the attorney general.
Hi,
Thank you for the review!
Your satisfaction is of the utmost importance to us, and we are grateful for the opportunity to learn from your feedback and make the necessary improvements to our services and shipping.
If you need assistance with anything, please let me know. We're here to support you!
Best,
Adore Me
help@adoreme.com