AcceptanceNow

When I signed up to make a purchase in October of 2020 from Value City Furniture in Calumet City IL. I was told the 120 days for the finance started when furniture is picked up. Here I am 6 days from the 120 days of the furniture being picked up to be told that is not how it works. Now I'm stuck paying $1,200 over what I should be paying for a $1090 table, 4chairs and section set that was only $598.00. DO NOT GO THROUGH THEM. MAKE SURE EVERYTHING IS IN WRITING IF YOU DO.

I purchased my furniture at Value City last weekend Saturday paid the $49 I told the lady my pay date is 29th I get a email today saying my payment is due Tomorrow the 23rd I call out to the store speak to a representative she ask who I sit down with mind y I believe I was talking to her I called in about my question as to how Is my payment due Tomorrow when I said it was nxt wk I know when I get paid she told me I have to make another payment of $49 to get it rescheduled then I say ok what about the payment I suppose to make to recover my furniture she says y have to pay that as well so now y want me to pay $398 plus $49 just to push a payment back idt so I cancelled it altogether and I WILL NEVER GO TO THEM AGAIN I WOULDNT RECOMMEND THEM TO ANYONE STRAIGHT LOAN SHARK TRASH.

I have been dealing with an issue with this company since May 2020. I bought a produce through then and paid it off with in 2 Months. I paid over $1700 and never received the product. So in September when I still had not received my product I asked for a refund. The store that I was dealing with was in Florence AL and they did issue me a refund check, but for only $1400. When I called to asked why I didn't get all of my money back the rep in the store told me that they did not refund taxes and fees and that the taxes had when to the state already that's why. So I then took the issue to the District Manager. He refused to answer my calls. Then I when to cooperate about it. They weren't much help either. I kept getting "ticket" numbers but no calls back or answers. So Finally I got a rep with cooperate that took me seriously and she called the store and made them issue another check for the remainder of my money that i paid them. On 11/9 the store rep called me and told me the check was issued and was expedited to be mailed to me. Its now 11/25 and I still have not received the check that they "said" i would be getting! This company is HORRIBLE! They DO NOT care about their customer or doing the right thing. I am absolutely disgusted with the entire experience!

Good afternoon, im writing this BAD REVIEW because DO TO THE FACT of YOUR TERRIBLE SERVICES in Many ways, these guys didn't close my account ON TIME and you charged me AGAAIN for something that was already paid OFF. An amount of $317.78 was automatically charged to my capital one credit card. Is been a month and i call over to your office and spoke to Amanda who was BEYOND RUDE! And ended up with just an answer of " i will see what i can do because there's nothing I can do, i need to speak with the manager who is in charge of 20 store so i can even tell you when we will have an answer!" so on top of the mistake YOU guys made i get nasty attitude from the customer service as if it was MY FAULT! So my advice DOOO NOTTTT USE THIS SERVICE EVER!

I signed up with them for a short term loan with early payoff. I paid all my bills on time and in full. When I went to pay the final bill during the early pay off period the store was unreachable. My first call I was told the system was down in order to process my payment. I called the main corporate number to make my payment. I was told only my store can take the payment. I called two and three times everyday for the next 2 days. The phone just rang with no answer or I was hung up on. When I finally was able to get a hold of the store I was 2 days past my payment date. I asked if they could make an exception being I was unable to reach the store. The manager Ricky said that they aren't allowed to make such exceptions. I asked to speak with his manager. I left a message for Shirley the district manager explaining what happened. When returning my call she stated unless the paper work wasn't signed correctly there would be nothing she could do. Within an hour she called to let me know I was out $552.94. This company is a ripe off looking to pray on customers. STAY AWAY!

DO NOT SIGN UP WITH THEM! THE AMOUNT QUOTED IS NOT WHAT YOU PAY (HIDDEN FEES) THEY DO NOT EXPLAIN ALL FEES AND GET MAD IF YOU INQURIE ABOUT. THE 120 days say as cash, NO NOT TRUE, YOU WILL HAVE OTHERS FEES ADDED. PAID BEFORE RECEIVING MY MERCHANDISE 3MONTHS TO EXACT. CUSTOMER SERVICE IS AWLFUL! YOU ARE ON HOLD FOR SO LONG THE LINE DROPPED. I DID NOT DO MY HOMEWORK. I'M TRULY PAYING FOR IT! PLEASE DO NOT USE THIS COMPANY! PLEASE!

I PURCHASED A WASHER FROM A HUGE COMPANY AND THEY RECOMMENDED THAT I USE THE ACCEPTANCE NOW PROGRAM. THE WASHER STOP WORKING IN LESS THAN 5MONTHS. I THEN CALLED ACCEPTANCE NOW BECAUSE I WAS HAVE TROUBLE TO GET THE PART FROM THE DEALER. SO ACCEPTANCE NOW TOLD ME THAT THEY WAS EXTENDING MY EARLY PAY OFF PERIOD TO GET IT AT THE CASH PRICE. WHEN I CALLED TO GET MY PAY OFF PRICE I WAS THEN OVER CHARGED. NOW I AM GETTING A WHOLE LOT OF RUN AROUND TO GET BACK WHAT I WAS OVER CHARGED. BOTTOM LINE DO NOT BUY FROM THEM. THEY ARE BIG TIME SCAMMERS!

I payed my account up and they still are trying to get money out of me. I have talk to enormous of people no return call, Corporate wouldn't get back to me about my account I am highly disappointed

Yes at the Livonia Michigan abc warehouse Cassandra was extremely rude and unprofessional she was wearing something reveling and shows a lot of here tattoos I think it's very unprofessional and also Devon was extremely rude and does not show up for work

After paying 3 different accounts off with ACCEPTANCE NOW in Jonesboro i went to pay my furniture off and the regional manager told me that the only way i could get $37 off one account and $ 46 off the other one was if i would start a new aggreement with them. That is a bad way to do business and i think he should be FIRED for trying to hustle me into another ridicilously expensive account. I paid the full balance off and will NEVER send anyone back to them. By the way Caruss was helpful. His boss was the hustler

I did not know what I was getting into because like most people I did not read the fine print or know it was a lease. I thought I was buying $700 for the purchase of a dining room set. I purchase a dining and living room set from Bob's Furniture and the total price was 1400 plus taxes. I put $700 down, was not aware it was a lease I was signing into unto I file a complaint with the Attorney General Office. For $700 todate paid over $2450. BEWARE OF THIS PREDATOR LEASER

I would like to say The Pearl River La store. In the billing Mrs. Taqouna is so amazing. She is always helpful, understandable and as well as a huge heart of gold if there was anybody I would choose to buy furniture from and deal with it would be with Mrs. Taqona I love the furniture that I've gotten my two nightstands and my king size mattress and headboard and baseboard. Once this is all paid off I will definitely be doing bussiness there again with Mrs Taqona she is the most helpful, listens to the customers on what there wanting and I could go on and on She is an amazing person and she brings joy and possibly to others here people would be crazy to not have her working in there bussiness she is so good at what she does and always thinks we about the customers needs. I will be coming to get more furniture thank you for all the help and for how amazing the people that work there like
Mrs. Taqona we need more people in this world that have a hard goal like she does so this is my thank you and people believe me shopping there and getting more furniture you won't be making a mistake best place ever to go.

Me and my gf were looking for a mattress and couldn't get approved through the standard financing (wells fargo), so we applied for this program and got accepted. They said we got accepted for up to 3,000 but our mattress was only 1500, the lady said "you wanna add more stuff", I laughed, then she said our payments would only be around 270 a month and how great of a deal it was. I asked her about the interest, she said it increases overtime but never gave me a real number or how it increased.

Eventually, after talking with her for over 30 mins and asking non stop questions, she finally threw me a bone and said it'd cost us over 3700 in total if we only made the standard monthly payments. I asked her what if we paid it off within the first 4 months and she said it'd still cost over 2,200.

The lady convinced my gf it wasn't "that bad" and we could pay it off fast if we wanted to, she said we "really needed it" and "mattresses are hard to get", it got to the point where it was her and my gf vs me, I told her no and my gf no. The interest is $#*!ed, the payments seem scammy, they have no direct website to pay (you have to call in to pay) and the numbers kept changing throughout the convo.

These people are like payday lenders, or bad credit used car dealerships, they target financially illiterate people who don't really understand loans, money, or interest.

If you read this much, don't do it, don't fall for the trap

It is the worst mistake i have ever made,... a set the was priced at $2000? End up costing me $5,000 and some. Change.

My boyfriend went to Bob's to purchase a couch which was 1400. Totally fine, until he signed with acceptancenow. 1st off Bobs only sent half of the couch and then he had to wait 3 1/2 months for the second half to arrive! Then, as he made the first payment he saw an odd number on his bill saying the couch was no longer 1400 but 2300. We both went over to acceptance now to get everything "straightened out". They then proceeded to tell him that the 2300 was not the price he owed, that he only needed to pay off the original 1400. He asked if he was able to make monthly payments, and they said of course no problem. Cut to 6 months later, he called and tried asking for how much was left owed. They told him that he had 11 more payments of 180 left! IT MAKES NO SENSE FOR A COUCH THAT IS ONLY 1400 TO BE SURCHARGED 100%! They fed him false prices at the store and clearly took advantage of him. Had they said AT THE STORE! That the couch would be over 3000 ONLY if he made monthly payments he would've never purchased the couch. I dont know why they don't just tell you real prices instead of scamming you out of more money. Disgusting. And customer service through the phone was pointless, I MEAN who wants to. The website even moreso. Please save yourselves from this company. Like I said its a scam!

Ricky Delvalle the rogue manager forged my name to a contract that I never signed. In additon, I was notified by the credit bureaus that he never completed the contract therefore, making the contract report delinquent and unpaid 60 days on my credit report if it isn't soon fixed I will sue for damages not to mention he fraudulently added merchandise protection to the items that I never requested. This guy is doing fraudulent stuff with contracts using customers on file signature to place on contracts, then added insurance onto these contracts so their company can make more money without the customers consent. Also, I have over $1600. 00 in payments and I have only received credit for $1000. 00 stay away from this place untill they can get competent non-fraudulent staff. In additon Ricky Delvalle was very vulgar and disrespectful his manager has to be just as slow as he is as he never returns calls either so I had to reach out to his bosses boss these people aren't intelligent at all. I believe Ricky has backed payments off my account and put the funds in his pocket to pay for his wifes treatment.

Horrible company! Do not sign any agreement with this company, they are ripping you off! Predatory lenders!

We were trying to get a loan to buy some computers for our business and this gentleman was helping us. First of all, no smile. He was explaining to us what we got approved for but he kept talking in lengthy words that we didnt understand and when we would ask him to simplify it a little for us, he just repeated what he said like if he was just reading off the book (So my guess is he has no idea whay hes talking about). When we finally got our items, we ended up checking out with him (coincidentally). Again, no smile, no how you doing, nothing. We start the paper process to check out with the loan that we got but he didnt explain we would have to wait over an hour and a half for all the "paperwork" and everything else to process. With that lack of information we obviously got upset and cancelled the whole loan thing. At the very end when we just bought everything we went back to ask for his name to write this review and he kept asking, why do we need my name? Saying he doesnt even work for brandsmart usa and at first he said "my name is G". So now hes just being slick with me. We asked again and he said Gerald. I dont know if thats his name or not but he works in the brandsmart in miami gardens (4320 NW 167st) he wears glasses, black hair and has a beard. Common courtesy goes a long way. Im sorry but he made you guys look really bad as a company and looka like you guys should focus on customer service more.