AcceptanceNow

They will not deduct the money from account and will charge 2000 for late payment. There is a reading for automatic payments

The ACCEPTANCE NOW MANAGER AND SALES ASSISTANT ARE RUDE AND DISRESPECTFUL I CALLED AND SPOKE TOO A ESSENCE SHE WAS RUDE AND SHE DIDNT WANT TOO ANSWER MY QUESTIONS ABOUT THE PROGRAM THEN WHEN I WENT INTO THE STORE SHE WASNT AVAILABLE SO I SPOKE WITH TWAINA AND SHE WASNT SPEAKING TOO ME DIRECTLY SHE WAS ON FACETIME ON HER PHONE LAUGHING THEN WHEN I WAS ASKING SPECIFICALLY ABOUT THE PROGRAM AND HOW IT WORKS SHE GOT ANGRY IM SORRY BUT JUST GIVING ME A TABLET AND BASICALLY DOING EVERYTHING MYSLEF DOESNT EXPLAIN THE PROGRAM IM VERY UPSET WITH MY EXPERIENCE AND I WOULD LIKE TOO REPORT BOTH WORKER

I was charged over double in interest in taxes for what I financed not worth financing. I would recommend going somewhere else to finance.

We went through acceptance now in value city furniture parma, ohio in Sept, 2020 for a $1,300 sectional and was paying $191.16 a month. So the 120 days were up in Jan, 21,21. I called to see how much was left in the payment the lady that works in the store was and is very unprofessional and puts me on hold to laugh and joke with another person. She gets back on and tells me the remaining balance is $778. I asked how she tells me after the 120 days they take it company fees to which I asked how much is that, she says $81. So I go online to pay in full today and it says I owe $851 and according to the total of past payments I had already paid $1,482.11 with the remaining owed $851.49 totaling $2,333.06, I called the actual company and a lady tells me that I owe 708.42 so the site basically lied. Wow. I also called the store to make sure they cancel my membership fee because I read reviews of people saying even after paying in full they were still charging. The same lady from the first call and the one we did the contract with answers and I asked to cancel she tells me to give her my number and she'll call me back that she's with someone else right now, she'll call me back. Once again very unprofessional. I know one thing is for sure they better not charge my account another dime because I will be calling the bank and also I am reporting them altogether to the BBB. THEY ROB PEOPLE AND MAKE YOU PAY DOUBLE. IN MY CASE OF I HADN'T OF PAID IN FULL TODAY I WOULD'VE ENDED UP PAYING TRIPLE. NEVER AGAIN. PLEASE STAY FAR AWAY FROM THIS COMPANY!

ACCEPTANCE NOW, they are charging you and take a payment out your account and not giving you credit for it. I went on my account last night adding up my account trying to see how much more I owe them and come to find out they took money out my account but didn't put it in my payment History so when I add up all the months that I paid it's saying I only owe $182 I really could pay them out but they didn't even give me the credit and my payment history so how can you take the money out someone account and then not showing it on a payment history so please check your payment history and make sure that you getting credit for each month that you paid, because they are still your money and you're not taking time to check on your payment history something just told me to get up and start checking on my payment history before I pay them this month, so I'm trying to wait for morning to start with them, I am so angry that I can't even sleep now, because somebody are going to eventually get a lawyer. And start a class act lawsuit, I hope I can find a lawyer that will take it because this doesn't make sense for you to be working hard trying to pay on furniture which if you had that kind of money to go in the door and just pay for it you wouldn't go through acceptance now, you would just pay cash and they're just ripping people off that's all I want to say

I've been trying to reach someone since the first week of April. I had the virus in March which prevented me from contacting before my 120 days were up. I called after I was released from the hospital in April so I've called all the numbers available to reach them. I finally spoke to an Acceptance Now rep that works in value City, she mentioned that they were previously closed because of Covid. I understood completely. I told her my situation and if needed I could provide documents they would need to show I had Covid and hospitalized. She told me she could not look at my account and gave me the number to corporate and mentioned it may take a little longer to get a response. I entered the black hole afterward. Days, weeks, months are still going by while autopayments are being deducted from my account for an item I never intended to pay extra payments for. I've called Value City to see if they had a number that I did not have. I called acceptance now within Value City again - no success. I've left my number on the automated system for them to call me back- no success. I checked my phone to see I missed a call - nope! I've emailed them twice and received one reply that they would escalate my issue and I'd receive a response within 24-28 hours- Lie I've stayed on hold listening to their hold music 45 min or longer (of course I was doing other things while I was holding) no success. I've been doing the same thing every week since April. I call 2 to 3 times a week, leave my number, and stay on hold - its June and still no success. I am actually on hold now and decided to do a google search to see if anyone else was experiencing this same thing. This is disappointing!

Please don't select auto pay, they will deduct your account every day, instead of monthly. Pay ONLINE!

This is the worst company ever. Take my word for it or you will wish you had. Puzzled how the hell this company is allowed to operate.

Purchased made with Rooms to Go. 1200.00, put 349.00 down. 4 months later, I still owe 1200. Loan sharks!

SOMEONE HAVE TO STOP THIS SCAMMERS TO GO DOWN. THIEFS. SCAMMING POOR PEOPLE STOLING THE MONEY TELLING THEM LIES AND MESSING PEOPLE CREDIT. THIES I ONLY GIVE A START TO HAVE TH EOPORTUNITY TO WRITE PEOPLE DONT FALL FOR THIS SCAM INSTED HELP TO UNCOVER AND PUT THEM DOWN THIEFS.

This company has the worst customer service I have experienced in a LONG time. No response to email.

Latoya thank you sistar
God bless you and may you prosper in any and all that you do.
Great customer service and then some

On July 7th, 2021 I went into VCV to purchase a Chest and Book shelf, was told that the items would be delivered on August 24th. Didn't received these items until October. Still had to pay for the goods although I didn't receive same on the EDD. When the items were delivered the book shelf couldn't go upstairs to where I wanted it to go hence it was returned. I had opted to pay off the entire amount in 120 days which would have been November 6th 2021. Based on the amount that I already paid it would have covered the cost of the chest with a refund from AcceptanceNOW who wanted me to pay more and if I overpaid they would refund the surplus to my card. I said no way I am not paying anymore. I was then told that I have to sign a new agreement seeing that the book shelf was returned so I wasn't supposed to pay anymore $ towards the account until I heard from head office. Got an email from head office stating that the new agreement starts today and I have until March to pay off the balance of nearly $300. So I asked what am I paying this money for? The chest cost a little over $1,100 and I paid over $1,200, do the MATH. All that you paid didn't go towards the merchandise, so where did it go? Underneath your mother? You all need to go do a Maths and Accounts course because you don't know SH$$ as to what you all doing. I told the lady that all I know is that they are a FU@&king thief and a PU@&$hole and hang up my phone. If you go to any VCV store please people don't use AcceptanceNOW now, there are white collared CRIMINALS

I bought a dinette table and decided to use acceptance now inside of Nebraska Furniture mart in The Colony Texas they told me that I could only do a monthly payment and that my payments would come out on a monthly date one time per month on my pay date since I am paid semi monthly this turned out to be a lie they tried to draft my payment on the beginning of the month cause me all types of financial problems. When I called them to alert them as to what I was told initially the manger in the Store Dustin was rude and told me he is the store manager and that my payments will not be changed and that he is not obligated to help me solve that issue. When I asked him what his last name is so I could report him to corporate he said we don't give out last names. When I asked him who his boss was he said Chris Wolfe. I said you won't give me your last name but you will give me his I was just beyond done at this point his unprofessional approach and lack of any type of empathy even made Nebraska Furniture Mart look bad as they really shouldn't allow a company such as this to engage in any type of business with customers that are looking to buy goods and services. I have dealt with acima and snap in the past and never have I been treated like I was treated by acceptance now that is inside of Nebraska furniture mart In the COLONY TEXAS. He even told me I am the store manager so you will deal with me until the account is settled. What ever you do don't buy from them they are rude untruthful and very very unprofessional you have been warnwd

We have an account with Value City/Acceptance Now and we sign an agreement to auto debit the monthly payment bc if not they jack the interest to the moon. Anyway, without our knowledge Acceptance Now charged our account with $12.50 more they said for LWS, some kind of insurance. We did not take this insurance in the agreement and somehow after many months of payment they charged us without our permission. So this matter went on for 3 weeks from the local account manager to district to what not. So finally I got to talk to the district manager after 3rd call. First call was hang up, 2nd call they ignored, i suspect they saw my number in the caller ID and ignored it, but I out smart them, i dialed *67 so that my number will not appear in caller ID. He answered. He tried to put the blame on me and said that I should have caught this charges soon. The over charged was 7 months and this is one of our bank account that we monitor the activities less. That's beside the point, the problem lies on the company for charging the customer more than the agreement. I told them i am sure I am not the first one. My question is how many customers gets charges more than the amount they agreed upon? So this is why I place this matter in site jabber to make awareness for all the people that work hard for their money and getting rob right in front of their eyes.
Also I was told that they cannot refund this money, I don't need a refund, but credit this to my account bc you have taken more than you are allowed. He said he will talk to his manager above him since this is beyond this paycheck, ok. We'll see, but at the end of the day the amount they have taken will be credited to my account whether they like it or not. This is not my problem and absolutely their dishonest business. It's sad bc karma is right around the corner. Bad business.