Abercrombie & Fitch
business logo of Abercrombie & Fitch

Abercrombie & FitchReviews 288

abercrombie.com
classic, casual, preppy men, womenAge 26-45
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About the business

Founded in 1892 and headquartered in New Albany, Ohio, Abercrombie & Fitch is an American retailer specializing in casual clothing and personal care products. Operating over 850 stores globally, it has established a strong presence in the fashion industry, known for its preppy aesthetic and diverse brand portfolio.


abercrombie.com
USA
Abercrombie & Fitch is part of Abercrombie & Fitch Co
Founded in 1892
Clothing item from Abercrombie & FitchFashion apparel by Abercrombie & FitchMerchandise from Abercrombie & Fitch clothing lineAbercrombie & Fitch fashion product

Business Highlights

General

Parent Company: Abercrombie & Fitch Co
Year Founded: 1892
Target Gender: men, women

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: products returned must be unworn and unwashed
Return Cost: $7

Sustainability

Sustainability Score: It's a Start
Recycling Program: How2Recyle

Product

Style: classic, casual, preppy
Body Fit: regular
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL), Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email, contact form
Support Email: abercrombie@abercrombie.com

Payment Options

Payment Methods: card payments, financing

Membership Programs

Rewards Program: Rakuten

How would you rate Abercrombie & Fitch?
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Abercrombie & Fitch Reviews Summary

Abercrombie & Fitch has a rating of 3.6 stars from 288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Abercrombie & Fitch most frequently mention and clothing selections. Abercrombie & Fitch ranks 23rd among General Apparel sites.

service
30
Illinois
5 reviews
8 helpful votes
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Pass on A&F
December 15, 2016

I used to work for this company and they are shallow. Make fun of customers that walk in too. Very cruel.

Date of experience: December 15, 2016
Illinois
5 reviews
7 helpful votes
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Welcoming
December 15, 2016

-great scent there
-great clothes
-great customer service.

Date of experience: December 15, 2016
Pennsylvania
30 reviews
6 helpful votes
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Awful
December 11, 2016

You have to be extremely thin to buy anything from the store. They have 0 in plus sizes so it's best not to try.
I won't buy their overpriced clothing or anything.

Date of experience: December 11, 2016
Max O.
Massachusetts
30 reviews
72 helpful votes
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Overpriced and UNDER-quality items. Unrealistic sizes. Every 15yr old employee you can grab (who by the way have NO concept of what customer service IS) and every UNDER-qualified "manager" to complete the ridiculous picture you have painted for consumers......well done (sarcasm at its best)!!!!!

Date of experience: December 9, 2016
Maryland
8 reviews
12 helpful votes
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Wrost costomer service
December 5, 2016

Rudest customer service ever. Whatever you ask them, they don't have any answer. "Like I don't know, go find out yourself." They are not helpful at all and with super bad attitude.

Date of experience: December 5, 2016
New York
9 reviews
6 helpful votes
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Love it
November 15, 2016

I am always treated with a great deal of respect when i shop with my daughter there. Easy to shop, easy to check out.

Date of experience: November 14, 2016
Ireland
10 reviews
1 helpful vote
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X
November 4, 2016

Small sizes. Five stars if they can make bigger sizes

Date of experience: November 2, 2016
Nevada
2 reviews
12 helpful votes
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First off, A&F clothes are not worth the damn price. If i found something somewhat cute that I would consider buying besides the amount of money they're asking for their $#*! I wouldn't. Every employee i've ever talked too there has been a 100% $#*! and if you don't fit into their "standard" of being skinny, white, and/or wealthy, most of them will just shrug you off and not even help you when asked for help. Extremely disappointed.

Date of experience: October 31, 2016
Florida
2 reviews
0 helpful votes
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My kind of style
October 25, 2016

Just love their clothing line. Most of my items are from here

Date of experience: October 23, 2016
Texas
10 reviews
6 helpful votes
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Great price & quality
October 13, 2016

Love abercrombie, they have nice fashion items and great quality. This is my #1 place to buy if i want sport clothing and even some items for work.

Date of experience: October 13, 2016
Ireland
2 reviews
5 helpful votes
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Fantastic
October 4, 2016

Great service, items perfect & delivery arrived earlier than anticipated

Date of experience: October 4, 2016
Australia
2 reviews
0 helpful votes
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Omg ewww
September 14, 2016

Everything is so dull
I never have a good shopping experience here

Date of experience: September 14, 2016
Netherlands
3 reviews
0 helpful votes
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Great to move
September 14, 2016

Amazing clothes to purchase and it smell like good fragrance and i seriously recommend this company.

Date of experience: September 14, 2016
Spain
4 reviews
8 helpful votes
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I bought a perfume on-line and the smell was not so good as usual. I just sent an email asking if they had changed the perfume, that's all, I was not even claiming anything. They came back to me very quick and offered me to exchange the product straightaway without any problem. Really nice service indeed!

Date of experience: August 17, 2016
Florida
6 reviews
4 helpful votes
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But I love the style and selection
And even the prices are becoming more fair

Date of experience: August 6, 2016
Canada
30 reviews
25 helpful votes
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Have that person you just can't buy for? Try here. They always have something different & new "just in" from somewhere... I really think it is... somewhere over the rainbow that they found it... it has to be, it is to hilarious to be real...

Date of experience: August 4, 2016
Arizona
20 reviews
1 helpful vote
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Um... 0_o
August 3, 2016

Can you say stuck up much?!? Geez! Snob city in there. And it's not like I'm not their "type", I'm sexy as hell. Hmm, maybe that's why... Because they were intimidated by how hot I am... Either way, never shopping there again.

Date of experience: August 3, 2016
Indiana
5 reviews
1 helpful vote
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Love your selections, but you should have your on-floor customer service reps pass a personality test before they take on a crowd of shoppers.

Date of experience: August 2, 2016
New York
1 review
0 helpful votes
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Comfortable!
January 18, 2021

All the clothes are comfortable! Suit for me, my husband and my son!

Date of experience: July 22, 2016
PS
19 reviews
8 helpful votes
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Sometimes they have food deals on "old" models so I buy them because I'm "old" anyway

Date of experience: July 13, 2016