AB-FlatMate

Honestly this was the worst experience I have ever had and hope to have with letting agency.
First of all they are operating illegally by not putting deposit in government scheme (THIS IS THE LAW) secondly they enter your room whenever they like (Again against the law).
They never answer any emails.
Houses are absolutely disgustingly dirty. I mean filthy squat type houses. People smoking in the houses, arguing/fighting, taking drugs and playing loud music throughout the night. When you complain they say they will do something but never do. Housemates concerned even laugh in there face saying they cant do anything. There was even an incident in the next house (also managed by Ab) where one housemate tried to stab another.
There are rats all outside building finding a dead one was daily. Had no working washing machine/fridge for weeks. Had a leak in my ceiling not fixed for months.
They are honestly the worst. AVOID if you value your sanity/money and happiness.

The people from AB Flatmate are incompetent and liars. They promised to paint my room before I move in. But they didn't - they don't even cleaned the room. I had to wait two days before I could move in, so I had to stay in a hotel.
The staff is unfriendly and unhelpful. They changed the time of my contract, whitout telling me and expected me to pay two more months. They also lied about the people living in the house - they said there are girls and boys living there but finally I was the only girl with five other men. Awful!

Don't believe the positive reviews. No one has a good experience with ab flatmate. The only thing housemates have to bond over is how bad they are. They don't protect your deposit which as another review says is illegal. They are breaking the law. They don't have cleaners when they say they do. Room was in very bad condition and very dirty when moved in. We had rats in our kitchen for months and they didn't care. The people "managing" property are all talk no action. They say they will do stuff but never do. I had to move out as I just couldn't live like this. Think a slum might have had less rats.

Hello everyone,

I booked a room for 2 months with AB flatmate in summer 2015. My experience was not the best one. There were hidden fees and charges in the contract e.g. if you want to move in out office hours (after 6pm) or if a friend of yours decides to sleep-in even for a night they will charge you for that. The people who were dealing with my booking were always different and some didn't know anything about the prior arrangements. Good thing was that I managed to receive my deposit back in 30 days (after I reminded them). The place I stayed in was nice, I had very big room with lots of storage place and it was generally clean (apart from dirty dishes in the kitchen). Overall, they might seem dodgy but they were not scammers. 3/5

Hope this helps :)

I cannot urge you strongly enough to avoid this company! They illegally enter your room making modifications and nose around without notice, and lie about it. They try to make you over pay rent when you leave, they do not respond to messages, when you call they say 'put that in an email' and do not reply. God only knows if we will receive our deposit back. When we first handed over a deposit and signed our contract here, we had a call saying they had actually given the room we were meant to be in to someone else and we got relocated!. Anyway, the list could go on. The worst landlords I have ever come across! STAY CLEAR

If I could I would give these guys 0/5. Yes, they are that bad. Avoid them. Like. The. $#*!ing. Plague.

Gouging prices for the measly rooms. 10 people with only 2 showers. Was initially advertised as a professional houseshare only to be filled with obnoxious, inconsiderate students. Despite notifying the agency on a near daily basis, the aural assault continued. They, quite clearly, could not give a single flying $#*! about you or your concerns.

I booked a room with AB Flatmate last October for 3 months. I found a room on their website, and after visiting the room I booked it with an agent.
It was absolutely not the room of my dreams (kinda small and not perfectly clean) but it was close to a metro station, and it was very important for me.
Anyways I don't give 5 stars because as I said the room was not awesome, but a least it fitted with my budget and and could move in quickly. (The rent was £150 per week, and I moved in 2 days after i visit the room)
I received my deposit back last week, £50 were missing because my roommates and I didn't clean the common areas every week.
I paid £85 for the agency fees, which is correct I think.

Anyways I had a good experience with them even if it was not always perfect.

My daughter finish her stay in a London room through AB Flatmate. According to the contract they should refund the deposit as she left the room. Weeks later we had to claim for the deposit, and they sent a cheque (which they do not accept for our payements) for 450GBP instead of 650GBP. We had to make them note the 'mistake', and they sent us another cheque for the difference. That means I had to pay twice the bank fees. Beacuse of their mistake I lost 12. Obviously I won't go to bankrupcy, but being their mistake they should pay for it. And no answering is their policy. I strongly advice to avoid them. And it seems I'm not hte only one.

I see a pattern in the issues here as I experienced the same thing: no internet for weeks and rats. I was completely and utterly ignored when I contacted them about it (multiple times). The only time I could get a response out of them was when I asked about vacating the property before the end of my contract (what a surprise, they only reply when money is involved). They agreed with me over the phone that I wouldn't have to pay for cleaning because someone else was taking my place, and yet as soon as the deposit was due to be paid back they gave me a list of 100% fictitious expenses (including an over-the-top charge for cleaning!) I have never been anything but a perfect tenant, they lied to my face and betrayed me and took my money. Of all the estate agents I've been with, AB-FlatMate are the absolute worst, they will try and take your money and they will stab you in the back at any point. It is completely clear they don't care even slightly about their tenants, only about their wallets. They are bullies.

This company is disgusting. Firstly, they overprice the rooms, and add extra charges that are not included in the advertized rent price. Secondly, they claim it takes 30 days to return your deposit after you have left the room - and there is no agent who visits you to check you out or to check the condition of the room! Neither do they send you an email confirming your departure date, or give you details about your deposit return. They advertise a business address in their communication which doesn't exist, and when you ask them about it they are dismissive. They are also very inflexible when it comes to money - do not give them your money, and my advice is to find a better agency. The staff are also rude and arrogant.

Hello hello guys,
I would like to talk with you about my experience with ABFLATMATE, which was very good!
I had a room, very clean, and my flatmates were nice!
During my stay in this apartment, the table of the kitchen was broken, and the maintenance came in the same day for change it!
They were very professional with me.
I know there are lots of different opinions about this agency, but regarding my experience, it was fine!

Carine