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Eyebuydirect

Overview

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,452
value
5,186
shipping
5,186
returns
130
quality
5,290
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241,093 reviews
+245
How would you rate Eyebuydirect?
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Georgia
1 review
0 helpful votes
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Great Prices and Responsive Service
June 13, 2025

I've bought multiple frame and lens from EyeBuyDirect. Not only are the prices fantastic; but the one time I encountered an issue... they sent a new pair within two days with no problems. Great Service!

Date of experience: June 3, 2025
Sri Lanka
1 review
0 helpful votes
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Great company
June 11, 2025

I've been getting my sons' eyeglasses from them for years and were always happy with them. Very responsive customer service and if they notice something off with your order/prescription, they'll email you about it. I love that.

Date of experience: June 1, 2025
Virginia
1 review
0 helpful votes
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I love my glasses from eyebuydirect! Even the exchange process was smooth. However, I do wish they would pick an object like a soda can to put their glasses next to for one of the pictures. Frames fit every face differently, but sometimes having a real life object to reference in addition to the array of lens width, height, etc. would be good for comparison so I have a better idea of what I'm getting.

Date of experience: May 19, 2025

Great glasses, affordable pricing
May 7, 2025
Previous review

EyeBuyDirect has great quality frames and excellent service. I had to get new glasses after updating my prescription, and I am confident these will last me several years to come.

Date of experience: April 6, 2025
Illinois
1 review
0 helpful votes
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Best eye wear ever
June 8, 2025

I love the eyeglasses I've purchased! This will be my fifth pair as of today. The selection is limitless, with a variety of colors and styles to choose from. Ordering is very easy, and they offer the best deals available. The shipping is reasonable, and I always receive my items on time.

Date of experience: May 29, 2025
Arizona
1 review
0 helpful votes
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Cheap glasses stylish frames
June 10, 2025

Finding the perfect frame can truly elevate a cherished photograph or piece of art. A wide selection ensures there's a style to suit every taste and décor. Affordable options make it accessible to everyone, regardless of budget. Quality materials and construction ensure the frame's longevity. The right frame enhances the visual appeal of any displayed item. It's a wonderful way to personalize a space and add a touch of elegance. Choosing a frame that complements both the artwork and the surrounding environment is key. This allows the piece to truly shine and become a focal point.

Date of experience: May 31, 2025
Virginia
1 review
0 helpful votes
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We have replied on Eyebuydirect for all our prescription eyewear for decades with confidence and satisfaction. Every encounter and order has exceeded our expectations.
To fill my newest prescription using my vision insurance at the Eye Care office would exceed $420 in my out of pocket cost. I ordered the style I prefer, which was not offered in the office, for $207 including insurance as shipping was free.

Date of experience: May 9, 2025
California
1 review
0 helpful votes
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Great affordable glasses!
May 24, 2025

Highly recommend! Saved so much ordering on line! I tell my family & friends to go get their prescription and ASK for the pupil distance (they won't give it unless you ask) then you are off to order w/Eyebye direct! Very satisfied w/our glasses!

Date of experience: May 14, 2025
Kentucky
1 review
0 helpful votes
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Great!
May 22, 2025

Ordered glasses from here, and they've since lasted me 12 years. Only now today did I have to go to the optometrist and get an updated prescription, so I could get a new pair. Here's to another 12.years!

Date of experience: May 12, 2025
Louisiana
1 review
0 helpful votes
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I made a mistake with my prescription and they were very nice about exchanging my glasses. I even worked with customer service rep to interpret my script... (I swore these had to be perfect, if I went thru this much trouble.) Ok... done... I decide to order using a deal, Buy one and get one. So I order another pair of the same as the ones I just swapped. Totally thinking I understand the script now. Then I go out on a limb for my second pair, and get a really nice clear rimmed pair, and tweaked PD just a "Hair"... So... I get the two twins, and they are good... but not perfect... great for what I need them for... computers and reading. A week later my custom one come... i wasn't expecting much... but when I put them on... WOW... just that small tweak... everything was balanced... no fall off when I looked up and down. Funny. I almost didn't want to wear them, to protect them. So I have been using the other pairs. Overall... I love my glasses from Eyebuydirect.

Date of experience: May 15, 2025
Canada
2 reviews
0 helpful votes
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Looked for frameless medium lens size need progressive prescription They are light weight don't even realise your wearing them.
These have silver nose pieces, with arm connections clear arms and such soft nose guards. I just love these bieautiful frames.very flattering.! Just Perfect!*

Date of experience: May 28, 2025
Texas
1 review
0 helpful votes
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Incredibly Affordable Glasses
June 12, 2025

I've gotten many pairs of glasses from EBD from over the years, and I will never get them elsewhere! The quality and price of the baseline glasses cannot be beat, and the designer frames and higher-end lenses are top-notch quality at great prices. Sure beats going to the optometrist office and paying $500, especially with loyalty perks and discounts galore.

Date of experience: June 2, 2025
Tennessee
1 review
0 helpful votes
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Rewards expire
May 10, 2025

I've bought at least 5 pairs of glasses from y'all and I can't replace lenses with you guys so after checking prices from competitors for lens replacement -- its cheaper to just buy new ones but y'all really put the carrot on a stick when it comes to being able to actually use rewards and promo codes.

Date of experience: April 30, 2025
Colorado
1 review
0 helpful votes
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Figuring out the right size glasses was crucial to me really appreciating all the options and feeling good about my orders. My first order was too big, and it was really frustrating to have the lenses falling down my face all the time. Now that I know what my measurements actually are, I have found the right frames for me. About half the price or less than going to a brick-and-mortar store

Date of experience: May 12, 2025
Texas
1 review
0 helpful votes
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Happy customer!
May 16, 2025

I've been buying from eyebuydirect for about 2-3 years now. Love stacking the offers that work best for me! Budget friendly, good quality, love customizing the lenses. The user interface is nice, easy to understand, love seeing reviews, the try on feature, love that checking out is also pretty easy, honestly no complaints here yet. I see the new updates and they've been killing it. They stay on top of trendy glasses which is cool but still have timeless options.

Date of experience: May 6, 2025
West Virginia
1 review
0 helpful votes
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I've purchased a few pairs of glasses from EBD over the past several years and just ordered a new pair of sunglasses (progressive lenses). The initial order was processed quickly, but I had a slight issue with the left lens... which was handled quickly and without issue by customer service. I've used a couple of other sites for glasses, but EBD has had the best selection and pricing and has been very hassle-free.

Date of experience: May 24, 2025
California
1 review
0 helpful votes
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Great selection and great pricing!
June 12, 2025
Updated review

Eyebuydirect was a great experience. I was able to find the perfect frames and include a prescription using their filtering tools to best suit my research. The product arrived in great condition. Highly recommend!

Date of experience: May 16, 2025

Navigation was easy, but there were several products...
May 21, 2025
Previous review

Navigation was easy, but there were several products unavailable to try on which made decision exhaustion a bit overwhelming. Website did take a long time to refresh on iPad browser and reset all the filters which was a bit frustrating.

Date of experience: May 11, 2025
North Carolina
1 review
0 helpful votes
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Best low price option
May 27, 2025

I've ordered no less than 10 pair of glasses from eyebuydirect.com. I've always been pleased with the speed and quality for what I paid. I haven't purchased the more expensive frames or the upgraded lens. I've purchased mainly the low price and have been happy with the results.

Date of experience: May 17, 2025
Illinois
1 review
0 helpful votes
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Impressive
May 17, 2025

Loved that the look online looked exactly how they arrived and fit. Super deals and i will be a return customer for sure. Sending to family and friends as well to save them money and time! Did i mention fast shipping as well!

Date of experience: May 7, 2025
California
1 review
0 helpful votes
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Second pair of Chillax glasses! (And my sixth pair of EyeBuyDirect glasses.) Love these sophisticated frames. My first ever order was for the floral; this time I ordered black. And to make them more practical and visually interesting I ordered Transitions lenses. My doctor recommended single vision lenses rather than the Progressives I've worn for decades with recent increased difficulty going down stairs. Thank you, EyeBuyDirect, for making wearing eyeglasses more entertaining!

Date of experience: May 6, 2025
Florida
1 review
0 helpful votes
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Affordable, convenient and great selection
June 9, 2025

Overall great experience ordering a pair of new glasses with photochromic lenses. I've had these for over a year and just ordered a new pair with a updated prescription, I can't say for sure if I would ever consider using g another platform to order glasses

Date of experience: May 30, 2025