The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
I've bought multiple frame and lens from EyeBuyDirect. Not only are the prices fantastic; but the one time I encountered an issue... they sent a new pair within two days with no problems. Great Service!
I've been getting my sons' eyeglasses from them for years and were always happy with them. Very responsive customer service and if they notice something off with your order/prescription, they'll email you about it. I love that.
I love my glasses from eyebuydirect! Even the exchange process was smooth. However, I do wish they would pick an object like a soda can to put their glasses next to for one of the pictures. Frames fit every face differently, but sometimes having a real life object to reference in addition to the array of lens width, height, etc. would be good for comparison so I have a better idea of what I'm getting.
EyeBuyDirect has great quality frames and excellent service. I had to get new glasses after updating my prescription, and I am confident these will last me several years to come.
I love the eyeglasses I've purchased! This will be my fifth pair as of today. The selection is limitless, with a variety of colors and styles to choose from. Ordering is very easy, and they offer the best deals available. The shipping is reasonable, and I always receive my items on time.
Finding the perfect frame can truly elevate a cherished photograph or piece of art. A wide selection ensures there's a style to suit every taste and décor. Affordable options make it accessible to everyone, regardless of budget. Quality materials and construction ensure the frame's longevity. The right frame enhances the visual appeal of any displayed item. It's a wonderful way to personalize a space and add a touch of elegance. Choosing a frame that complements both the artwork and the surrounding environment is key. This allows the piece to truly shine and become a focal point.
We have replied on Eyebuydirect for all our prescription eyewear for decades with confidence and satisfaction. Every encounter and order has exceeded our expectations.
To fill my newest prescription using my vision insurance at the Eye Care office would exceed $420 in my out of pocket cost. I ordered the style I prefer, which was not offered in the office, for $207 including insurance as shipping was free.
Highly recommend! Saved so much ordering on line! I tell my family & friends to go get their prescription and ASK for the pupil distance (they won't give it unless you ask) then you are off to order w/Eyebye direct! Very satisfied w/our glasses!
Ordered glasses from here, and they've since lasted me 12 years. Only now today did I have to go to the optometrist and get an updated prescription, so I could get a new pair. Here's to another 12.years!
I made a mistake with my prescription and they were very nice about exchanging my glasses. I even worked with customer service rep to interpret my script... (I swore these had to be perfect, if I went thru this much trouble.) Ok... done... I decide to order using a deal, Buy one and get one. So I order another pair of the same as the ones I just swapped. Totally thinking I understand the script now. Then I go out on a limb for my second pair, and get a really nice clear rimmed pair, and tweaked PD just a "Hair"... So... I get the two twins, and they are good... but not perfect... great for what I need them for... computers and reading. A week later my custom one come... i wasn't expecting much... but when I put them on... WOW... just that small tweak... everything was balanced... no fall off when I looked up and down. Funny. I almost didn't want to wear them, to protect them. So I have been using the other pairs. Overall... I love my glasses from Eyebuydirect.
Looked for frameless medium lens size need progressive prescription They are light weight don't even realise your wearing them.
These have silver nose pieces, with arm connections clear arms and such soft nose guards. I just love these bieautiful frames.very flattering.! Just Perfect!*
I've gotten many pairs of glasses from EBD from over the years, and I will never get them elsewhere! The quality and price of the baseline glasses cannot be beat, and the designer frames and higher-end lenses are top-notch quality at great prices. Sure beats going to the optometrist office and paying $500, especially with loyalty perks and discounts galore.
I've bought at least 5 pairs of glasses from y'all and I can't replace lenses with you guys so after checking prices from competitors for lens replacement -- its cheaper to just buy new ones but y'all really put the carrot on a stick when it comes to being able to actually use rewards and promo codes.
Figuring out the right size glasses was crucial to me really appreciating all the options and feeling good about my orders. My first order was too big, and it was really frustrating to have the lenses falling down my face all the time. Now that I know what my measurements actually are, I have found the right frames for me. About half the price or less than going to a brick-and-mortar store
I've been buying from eyebuydirect for about 2-3 years now. Love stacking the offers that work best for me! Budget friendly, good quality, love customizing the lenses. The user interface is nice, easy to understand, love seeing reviews, the try on feature, love that checking out is also pretty easy, honestly no complaints here yet. I see the new updates and they've been killing it. They stay on top of trendy glasses which is cool but still have timeless options.
I've purchased a few pairs of glasses from EBD over the past several years and just ordered a new pair of sunglasses (progressive lenses). The initial order was processed quickly, but I had a slight issue with the left lens... which was handled quickly and without issue by customer service. I've used a couple of other sites for glasses, but EBD has had the best selection and pricing and has been very hassle-free.
Eyebuydirect was a great experience. I was able to find the perfect frames and include a prescription using their filtering tools to best suit my research. The product arrived in great condition. Highly recommend!
Navigation was easy, but there were several products unavailable to try on which made decision exhaustion a bit overwhelming. Website did take a long time to refresh on iPad browser and reset all the filters which was a bit frustrating.
I've ordered no less than 10 pair of glasses from eyebuydirect.com. I've always been pleased with the speed and quality for what I paid. I haven't purchased the more expensive frames or the upgraded lens. I've purchased mainly the low price and have been happy with the results.
Loved that the look online looked exactly how they arrived and fit. Super deals and i will be a return customer for sure. Sending to family and friends as well to save them money and time! Did i mention fast shipping as well!
Second pair of Chillax glasses! (And my sixth pair of EyeBuyDirect glasses.) Love these sophisticated frames. My first ever order was for the floral; this time I ordered black. And to make them more practical and visually interesting I ordered Transitions lenses. My doctor recommended single vision lenses rather than the Progressives I've worn for decades with recent increased difficulty going down stairs. Thank you, EyeBuyDirect, for making wearing eyeglasses more entertaining!
Overall great experience ordering a pair of new glasses with photochromic lenses. I've had these for over a year and just ordered a new pair with a updated prescription, I can't say for sure if I would ever consider using g another platform to order glasses
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.