Overview
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Found a great variety of glasses and entering my prescription was easy. Glasses fit well and lenses are good.
Only partial negative is that the glasses were delivered in a small cardboard box which had been left on my porch. It had been windy and raining so everything inside was wet. I'll use them again...when there's no rain in the forecast. ;)~
I was hesitant to order my prescription eye sunglasses online. I was very impressed with the many styles offered, the ease of "trying" them on virtually and pricing. Once I ordered it took about 2 weeks.
In the meantime, I wondered if they will look okay? Will they fit right? Will they be of quality? Will the clarity be good enough? I am so happy and pleased to report that the sunglasses I ordered were better than I expected. Every concerned I had was quickly turned into complete satisfaction. I definitely will buy again when the time comes.
Fantastic and easy. Just what I needed. My puppy destroyed all my glasses. And I needed a new pair. I got very affordable glasses that look great. I am very appreciative. Being on a student budget limits my ability to go to an eyeglasses store. Eye buy directs glasses are just as good if not better.
I've ordered from this website a couple times and have gotten high quality glasses from here- one time a pair of my glasses was accidentally run over by a car and they weren't broken or even scratched, they only needed to be straightened out
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- Pasadena, CA
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members