4WheelOnline

I ordered a set of 35x12.50r20 nitto trail grapplers on amazon prime day. They were for an almost too good to be price 240$ a tire... anyways paid em they said they shipped. Then day b4 they arrived seller refunded my money saying "customer returned" they lied. Amazon called them and they then said well they had oversold too many. Well there add in Amazon he raised the price and still showed they had 16 in stock. They never contacted me nothing. I missed out on other prime tire deals that day, Amazon is investigating them and hopefully they will not be on the market place any more with there deceptive practices. Just stay away from this company 4wheelonline.

Like all the others, customer service is really bad, I would like to use other works but I will be nice. Ordered a set of nerfbars which I recieved right away, but they only sent ONE bar. All the hardware for both sides were there. Called to get the other one was told I have to order another set for replacement and send back the parts I did not need with a return number.so I did and was charged for the second set and was emailed a new invoice. When I called to get a delivery date I was told they are on back order for 3 weeks, but they now have $300.00 I have one nerfbars bar and have to wait 3 weeks. I should not have been billed if they can not ship. Very bad business and they didn't seem to care

I ordered 4 wheels off the website. The following morning I get an email telling me I need to call them because there is a problem with the order. I call and am told they only have 3 in stock. Ok, I cancel that order, find one of the wheels on Amazon and order it, then come back and order the 3 they told me they had. I get a call the following morning telling me they only have 2 in stock. Really? OK, I ordered the 2 they have in stock and go order another one from another seller on Amazon. A few days later I have received the 2 I ordered off of Amazon but still don't even have a tracking number from these guys for the 2 they charged me for. And yes, they are already on my credit card statement. So I call and ask them what's up with my wheels? They tell me now that they don't have any in stock and don't know when they will get more. No apologies, no nothing! So now I am stuck with 2 custom wheels and no matches for them! I told them to just refund my money. We'll see if that happens. Don't waste your time with this place. They are just another retailer and not a warehouse. They don't stock items, they wait until you place an order then they order it from a different warehouse.

This company is by far the worst company I have ever dealt with in my life. I ordered a set of wheels from them and described in full detail what I needed. When the wheels arrived they were The wrong ones! So I figured no problem their mistake I'll just ship them back and get the right ones. Call them up and talk to them and they said no problem we're going to return them back it was our mistake you don't have to pay for anything I thought great what a reputable company. Boy was I ever wrong. When they sent me my email confirmation with return instructions it had no return postage label in it so I call them up and ask them why there was not a return postage label to print out. They then informed me that they had changed there mind and it was actually my fault can you believe that I actually thought I was being punked. And they were not going to pay for any return shipping I strongly disagreed so They finally put me in touch with some guy named Mike who sold me the wheels and he starts to lie about the conversation that we had had when we discussed the wheels. To make a long story short this company SUCKS I had to pay return shipping Plus they made me pay back the shipping costs for them when they initially ship the wheels I have to pay both ways! Plus a 10%restocking fee it was just an absolute nightmare these people have no business trying to run a company they have no idea what customer service means you're better off shopping somewhere else unless you enjoy being ripping off!

Tried to order wheels last week. No response when using phone or email. Does not appear to be a legitimate company. Commonly appears to be a scam. DO NOT DO BUSINESS WITH THIS PLACE!

Ordered a pair of cab length Nerf bars. 4wheelonline does not send a tracking number. Waited one week. Called and got a tracking number. Called Fed Ex to locate package only to find out I had to pick up at Fed Ex warehouse due to size of package. Drove to fed ex shipping center. Received package. Packaging very poor. Unpacked Nerf bars. Both textured black Nerf bars had the finish chipped off in several spots. Called customer service to return. No problem. Said they would send email with info. Next day fed ex shows up at my house looking for a package to pickup (ironic they could pickup but not deliver). I had no info to give them. Called customer service with fed ex in my driveway. THEN they sent email with info for return. Waited 3 1/2 weeks to refund $403.

Pro:
No questions asked return.
English speaking person on the phone.
They actually answer the phone.

Cons:
Poor communication after purchase.
No response to email when questioning about refund.
Customer service can be snippy when asked basic questions.
Prepare to wait WEEKS for your refund.

Verdict: ill be buying my truck accessories locally in the future..

Spent 1100 on a set of dropstar wheels. They have only been on my truck for a month. The finish is already wearing on two of the wheels. The wheels have a 1 year warranty on the finish. So I called 4wheelonline customer service. They said, well we don't know what you put on your wheels to make it do that. They want me to take the wheels off, send them back to them. So they can send them off to the manufacture to get credit. I sold my stock wheels because I didn't expect my wheels finish to come off after a month. And mind you I'm meticulous and have my truck professionally cleaned and it's not because of any persons wrong doing. Well, I contacted TIS wheels and thank god they have excellent customer service and are going to ship me two new wheels and ship the bad ones back. 4wheelonline wanted me to remove my wheels, and if I needed two wheels in the meantime I could purchase two more. Most ridiculous thing I've ever heard. Order from somewhere else that will take care of it's customers and not just take their money and tell them they are sol and blame it on you.

Well i would like to start of by saying that this buying experience was the worst, managers are very disrespectful and only looking out for their own interest First, i bought an exhaust originally because the price was low. I waited the 3-5 days for the tracking number and i never got it, so i called to ask for it and somebody answered and i told them i needed my tracking number they told me they would contact the wear house. After waiting he gave me a call back and he said that they DIDN'T have them in stock and that they have them on back order so i told him that i was very upset because i needed it by the weekend and if i knew that they weren't in stock i would have bought the exhaust somewhere else. He offered to cancel the order and i gladly told him to do so. I went ahead and bought the exhaust at the local dealer which cost me significantly more. Now after a while i receive a exhaust from these guys and the other company. I don't know why they sent me a exhaust when they clearly told me it was not in stock, didn't send me a tracking number, and said "i will cancel the order". They tell me i didn't wait for the order to cancel so it is my fault, how is that a legitimate excuse to not pay return shipping. Now they want me to pay original shipping, return shipping, and pay a 10% restocking fee. This is extremely frustrating, i spoke to dozens of people and they are no help, don't bother asking for the manager because he is very rude and unreasonable.

Ordered December 1st- never received. Just some sorry emails "We apologize for the inconvenience this may have caused you".