I've never felt more ripped off in my life. I bought a set of wheels, the chrome was coming off. Told me it was under warranty, to pick out new rims and they would reimburse me. Once I got my rims they told me they weren't covered under the warranty, and I could return the rims if I wanted.
I ordered a set of 35x12.50r20 nitto trail grapplers on amazon prime day. They were for an almost too good to be price 240$ a tire... anyways paid em they said they shipped. Then day b4 they arrived seller refunded my money saying "customer returned" they lied. Amazon called them and they then said well they had oversold too many. Well there add in Amazon he raised the price and still showed they had 16 in stock. They never contacted me nothing. I missed out on other prime tire deals that day, Amazon is investigating them and hopefully they will not be on the market place any more with there deceptive practices. Just stay away from this company 4wheelonline.
Like all the others, customer service is really bad, I would like to use other works but I will be nice. Ordered a set of nerfbars which I recieved right away, but they only sent ONE bar. All the hardware for both sides were there. Called to get the other one was told I have to order another set for replacement and send back the parts I did not need with a return number.so I did and was charged for the second set and was emailed a new invoice. When I called to get a delivery date I was told they are on back order for 3 weeks, but they now have $300.00 I have one nerfbars bar and have to wait 3 weeks. I should not have been billed if they can not ship. Very bad business and they didn't seem to care
I bought a shock system from them and they sent the wrong parts. I had to pay to return them and was again sent the wrong parts. I paid to again return then and cancel my order to buy from somewhere else. I am unalbe to a refund credit after several months. Dtill without a new shock system.
Ordered lift kit came with parts missing, a month later and they still haven't helped me. Cant get them to call me back!
Be careful with this company, had a horrible experience that never got resolved but as long as 4wheel online has their money... I guess that makes it ok! Personally I will NEVER do business with these people ever again, PERIOD. Google their reviews BEFORE purchasing from them, don't be me!
After contacting and filing a complaint with the Federal Trade Commission and the Florida Attorney Generals office, I finally received a refund after more than a month from the original order date. A word to the wise; Pay the extra $ and get your products from a reputable business.
Like the rest of the 1 star reviewers, my experience with these tw@t waffles has been abysmal. Based on the unwillingness of the company to refund monies for their own mistakes, their business practices "may" qualify as wire fraud. The online site gives an 813 area code contact number (Tampa, FL area). The website is registered to Network Solutions LLC in Jacksonville, Florida. Network Solutions LLC is registered to Perfect Privacy LLC in Providence Utah, which is a house. Something to hide?
Accidentally ordered double the sets of tires I needed 5/25, called to inform them it was a double order 5/26 they claimed they already shipped and could not cancel. Found out they shipped on 5/30 and SHIPPED TO WRONG ADDRESS! I requested again they cancel one of the orders as it was doubled and they still shipped both (to the provided address this time). Will never order from these people again.
WHAT A FU**ING JOKE THIS COMPANY IS... STAY FAR AWAY. WHEEL AND TIRE PACKAGE MOUNTED AND BALANCED... SHOWED UP AS TIRES ONE DAY, WHEELS A WEEK LATER. OBVIOUSLY NOT MOUNTED AND BALANCED AS ADVERTISED. WRONG LUG NUTS, WAITING OVER 2 MONTHS FOR REFUND, STILL WAITING AND NO RESPONSE FROM THEM. STAY FAR FAR AWAY FROM THIS COMPANY. BUY FROM SOMEONE REPUTABLE.
I ordered 4 wheels off the website. The following morning I get an email telling me I need to call them because there is a problem with the order. I call and am told they only have 3 in stock. Ok, I cancel that order, find one of the wheels on Amazon and order it, then come back and order the 3 they told me they had. I get a call the following morning telling me they only have 2 in stock. Really? OK, I ordered the 2 they have in stock and go order another one from another seller on Amazon. A few days later I have received the 2 I ordered off of Amazon but still don't even have a tracking number from these guys for the 2 they charged me for. And yes, they are already on my credit card statement. So I call and ask them what's up with my wheels? They tell me now that they don't have any in stock and don't know when they will get more. No apologies, no nothing! So now I am stuck with 2 custom wheels and no matches for them! I told them to just refund my money. We'll see if that happens. Don't waste your time with this place. They are just another retailer and not a warehouse. They don't stock items, they wait until you place an order then they order it from a different warehouse.
Overview
4WheelOnline has a rating of 2.2 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 4WheelOnline most frequently mention customer service, tracking number and credit card. 4WheelOnline ranks 540th among Auto Accessories sites.
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- Tampa, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members