1stDibs

I bought what I thought was a complete fireplace for $2000. I only received the outer surround. Ok, my mistake, but the top of the mantle was completely broken off. Not my mistake. I wanted to return this and get a refund but their customer service is non-existent. They write very caring, sympathetic emails about how they are going to resolve this matter but that's all they do until they ghost you entirely. I lodged a complaint with the BBB. Buyers, be very aware that should something you buy arrive damaged, you are on your own. There is no help from the person you buy from or 1sdibs. Truly a shady business.

I have ordered several items from 1st Dibs but found that when a seller, Florida Regency out of West Palm Beach, FL, sent me an item that is more damaged than described, I was unable to return it. I went through proper channels but the company sided with the seller despite photographic evidence to the contrary. The seller assured me that the damage was barely noticeable yet the item is unuseable in the living room staging it was purchased for. I have included just a few of my 36 photos of different damaged locations. I suspect that 1st Dibs sides with their sellers generally. Be very sure before you purchase and never purchase anything with "barely noticeable" damage. I was clearly too trusting. I will never purchase from 1stDibs again. Politely followed up but unfairly judged this one.

Do you truly believe there is a warehouse with 10 one of a kind handpainted 16th. Century pianos? Whoever vets these sellers have got to get a kickback. Maybe Micheal Jackson's Estate or one of the royals but not your everyday Joe trying to make a buck here and there. Ridiculous.

Purchased an item and color was not as shown. Agreed to refund, however, I requested refund by check or ask for refund to be sent to a different account due to fraudulent activity on account of payment. After ordering from them, had 3 money transfers withdrawn from my account. Account was frozen by bank until it was investigated by bank. I ask for a refund in form of a check or to another account. Would NOT agree to that, so stuck with an item I will never use or wear. Will never order from this company again.

I found a gorgeous piece from a foreign artist. Getting it has been a nightmare with absolutely no competent help from 1st Dibbs. I won't be shopping through this platform with pretty pictures but no customer service any time soon.

The ring arrived with a small chip on it. It came late at night so I didn't notice it. I contacted 1st Dibs within 48 hours (as they advertise 3 day return policy). They said because it was worn the return policy was not valid. There was no evidence of wear, no tag on the ring. It was not in condition advertised. First and last time purchasing on 1st Dibs, I do not recommend.

1st Dibs is absolutely incorrect. My message did not say I had worn the ring. I said I said I went to wear it to dinner when we saw the chip on the stone. I sent my return request before dinner and never wore it. I even followed up but they didn't care. The 3 day warranty simply doesn't. Exist.

1stdibs is a standout, as an e-commerce site, for offering some of, it not, the BEST high-quality, antique and luxury items.

The website is a great e-commerce platform: first, it's design is visually a standout; how it presents items, ability to communicate with a Seller, and, the process to complete a purchase.

No adverse experiences, whether an inquiry to a Seller or a completed purchase, has, yet, to be encountered.

Prices are in-line with the quality of items offered, but, with many Sellers allowing for Offers to be placed, it is a highly, recommended venue to check-out - when seeking that unique, one-of-a kind item.

The WORST customer service I have ever experienced... EVER! They are a joke. I spent over two weeks calling and following up multiple times just to try and get a return label sent to me, often times speaking with the same service agent that lied multiple times about sending it then and there. And on top of it, this return was for a fraudulent item I purchased from 1st Dibs. Needless to say I will never be a customer of 1st Dibs again. I don't understand how they are still in business considering the service I received.

I ordered a LeVian ring and they sent me the wrong one. Despite it was their fault, I sent it back but they didn't give my money back. I called multiple times and they still have not resolved the issue. Don't buy anything through this site or you could lose your money as I did. Please, don't trust this Company. They are going to keep your money like scammers!