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1stDibsReviews 997

4.3

From the business

1stDibs is a leading online marketplace for connecting design lovers with highly coveted sellers and makers of vintage, antique, and contemporary furniture, home décor, art, jewelry, watches and fashion.

Buy From Trusted Sellers
We only list pieces from professional sellers who are thoroughly vetted by our experts to ensure the integrity of their listings and the quality of their service.

Enjoy Exceptional Support
Our dedicated specialists will answer your questions and assist with order-related needs.

Make an Offer
Purchase immediately or negotiate a price, then checkout securely with a credit card, PayPal account or wire transfer.

Shop With Confidence
If your item arrives not as described, we’ll work with you and the seller to make it right.


1stdibs.com
New York, NY
+55
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1stDibs Reviews Summary

1stDibs has a rating of 4.3 stars from 997 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1stDibs most frequently mention free shipping, high quality and quick response. 1stDibs ranks 27th among Home Decor sites.

This company responds to reviews on average within 11 days
California
1 review
0 helpful votes
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Overall experience was good
June 25, 2025

Overall experience was good. However, I did experience a problem, when I attempted to send an offer to the seller. Could not submit the offer.

Date of experience: June 15, 2025
Austria
1 review
0 helpful votes
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I like the possibility to suggest a price
June 19, 2025

I like the possibility to suggest a price. Shopping with 1stdibs is always great!

Date of experience: June 9, 2025
Michigan
1 review
1 helpful vote
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I ordered a ring advertised as 14K gold with a hallmark and "excellent craftsmanship." What I received looked and felt cheap: no visible hallmark, dull and uneven finish, and sharp, unfinished prongs that could damage clothing. The ring resembled costume jewelry, not a $588 luxury piece. The seller was dismissive, replying "Is your complain about prongs?" and even referenced diamond certificates on an amethyst ring. Completely unprofessional. The item arrived 11 days late, and I was traveling. I reported the issue 12 days after delivery, and 1stDibs refused to help—hiding behind their 7-day policy, despite clear misrepresentation and delayed shipping. They also asked me to pay for a third-party lab report or cover international return costs, including customs and a 22% tax loss on the seller's side. For a "luxury platform," the lack of accountability was shocking. This was a complete waste of money. I'll never shop with 1stDibs again.

1stDibs attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 29, 2025
New Hampshire
1 review
0 helpful votes
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The seller was very prompt in all my questions and replies... Great to work with...

Date of experience: June 2, 2025
California
1 review
0 helpful votes
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Easy to complete the bid and purchase process. It was my first time bidding, so I didn't know that I would actually be paying. I was fine with this, because I really want these items, however, I suggest that you put some tab on your main page about how the process works.

1stDibs attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 27, 2025
Colorado
1 review
0 helpful votes
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I am trying to take the tax away...
June 6, 2025

I am trying to take the tax away... I was on a chat and no one came on

1stDibs attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 27, 2025
GB
1 review
0 helpful votes
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This is a very awkward site: sign-up not where it should be, not clear how to move to basket, basket slow to show resulting in uncertainty.

1stDibs attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 24, 2025
Canada
1 review
0 helpful votes
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I absolutely love this site
May 23, 2025
Updated review

I absolutely love this site. What a great collection of amazing things. Geez, wish I was rich….

Date of experience: May 13, 2025

My shopping experience has been great
May 23, 2025
Previous review

My shopping experience has been great. Asked a few question and received immediate responses. Absolutely amazing products here, the sellers certainly eager to get you what you - a definite win-win

Date of experience: May 13, 2025
GB
1 review
0 helpful votes
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First time buyer
May 22, 2025

First time buyer. Experience has been pretty good thank you. Iain

Date of experience: May 12, 2025
GB
1 review
0 helpful votes
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Technical issues prevented payment and online chat suggested I cancel and reorder.

1stDibs attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 3, 2025
Germany
1 review
0 helpful votes
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Ich hoffe, dass der Verkäufer meinem Angebot zustimmt.;-)

Date of experience: May 2, 2025
Spain
1 review
0 helpful votes
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Facil y sencillo, sera un gran exito esta plataforma si no lo es ya

Date of experience: May 1, 2025
California
1 review
0 helpful votes
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This is my first purchase on this site
April 27, 2025

This is my first purchase on this site. So far so great! Quick responses have made this process easy.

1stDibs attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 17, 2025
Massachusetts
12 reviews
40 helpful votes
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Impossible to get help. Sent numerous emails; chatted via their app; telephoned in... nothing works. I can add inventory, I can see inventory, I can pay $ and feature items, but all items in inventory display as unavailable and no one can see the items. They say my account is closed, but I can log in and do everything as I have been over the past few months, but nothing is displayed to customers. I DID NOT REQUEST TO CLOSE IT; IT SEEMS THAT I HAVE NOT HAD ANY VIEWS OF ITEMS FOR MAYBE ABOUT 10 DAYS; NOT SURE WHAT HAPPENED, HOW IT HAPPENED, BUT I HAVENT MADE ANY PROGRESS WITH THEM OVER THE PAST 9 DAYS OR REACHING OUT. They tell me, twice, they are sending a link to set up a call, but no link is received. They have verified that my email is correct. No emails are in Spam/Junk folder. And NOW, it is the weekend AGAIN, and they don't work on the weekends. I wanted to liquidate and put items on sale and Im stuck. Their support team and customer service is TOTALLY USELESS.

1stDibs attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 2, 2025
Connecticut
1 review
0 helpful votes
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The seller was amazing, was kind enough to hold the...
April 16, 2025
Updated review

The seller was amazing, was kind enough to hold the piece until I got my reupholstry company sorted out to give them the proper address. Was very helpful with all my questions. Highly recomend.

Date of experience: April 6, 2025

This seller was so helpful and responsive and worked...
April 15, 2025
Previous review

This seller was so helpful and responsive and worked very hard to give the best shipping and overall price. Very happy with whole process!

Date of experience: April 5, 2025
California
1 review
0 helpful votes
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Lovely items and my dealings with the sellers has been great!

Date of experience: April 4, 2025
Texas
1 review
0 helpful votes
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Great place to shop
April 12, 2025

Great place to shop. Will return and do more of the same at a later date.

Date of experience: April 2, 2025
Texas
1 review
0 helpful votes
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This system is far too sophisticated for old country people and non-New Yorkers. I give you five stars for the idea, the workability of your system and the brilliant laywer[s] who drew your contract. But I thought two stars would get you to "hear" me.

1stDibs attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 1, 2025
New Mexico
1 review
0 helpful votes
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I have found First Dibs to be a reliable source for quality furnishings and continue to shop with them.

Date of experience: March 31, 2025
New Jersey
1 review
0 helpful votes
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4 times I have "purchased" items only to be told anywhere from 4 days to 3 weeks. My items had been sold and I would be getting a refund. If you charge my cc then you have sold the item. Not providing it is fraud and breech of contract. Doesn't matter if you credit my the charge or not. That was not what I agreed to.

1stDibs attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 29, 2025