1outlets.comReviews 588

I had ordered dog food from 1outlet. Price was reasonable (was not too low to be an obvious scam), and not too high to make me want to switch food. After waiting for about 5 weeks (estimated delivery time), I enquired if the food would indeed arrive on time (as per the indicated latest delivery time by 1outlet). The replied quite quickly to say that the seller than ran out of stock and I could either wait or get a refund. I chose a refund. That was in Feb. Its now May and I have not gotten my refund despite 1outlet saying it should take about one month to process. After sending them 4 emails to ask for an update, they have ignored me completely. These people are clearly scammers. They kept quiet about the "out of stock" issue and tried to reassure me about the refund in the hopes that I would forget about it, and that I would assume the refund was made. Do not be fooled. I am making a case report too.

This entire website is a scam. Please do not buy anything from this website. How is it possible that the products are available for you to add to your cart and just within the next 5 minutes, they say that they will "refund" you the full amount which they apparently did not. I called my bank to double check if they even had received any refund request but nothing. Their customer service is really bad as well. They do not reply you on the refund status and acts like a robot saying the same thing over and over again- it will take 30 days for you to receive that amount and you need to check with your bank. Bs. Do not buy anything on this website or you will regret. I repeat. Do not buy.
And 1outlets.sg and to Barbara. P if you see this, please refund my payment immediately for my order #*******.

I ordered an item, they acknowledged my order, charged my account. Then about 10 minutes later canceled the order. Said it would be 7-10 days to process a refund. They don't respond to emails, called them and they said they would contract me in 3 days. That was 10 days ago, and still nothing. I am in the process of filing a dispute with my bank, and my consider going to Singapore to file a police report. This is clearly theft and someone needs to be held accountable.

I would like to warn others to avoid this company. They are disorganized and unreliable. After 45 days my first order did not arrive. Customer service said the company failed to ship the order. I told them I wanted it and would wait. They said it had been shipped to me for sure this time, but close to a month later I received an email advising they were cancelling my order. The reason being some alleged restriction on shipping this to Thailand. Very irresponsible service. Looks like plenty of other customers have had their orders cancelled too. How unreliable. They promised a refund, I'm waiting...!

My original order was lost or stolen or cancelled im not sure which so it was more tha two months before i received my goods after an investigation was done. The second order was expidited very fast and arrived quickly. The customer services were polite and helpful and did thier best to see I received the order. Just a shame the product leaked on the packaging not the fault of the company i add.

Be prepared to lose your money if you order from this company! They take your payment, then apparently can't supply the goods, then promise a refund that never appears even after you receive numerous emails and even a personal phone call to tell you it has been issued. All done very nicely and politely to fool you into thinking they are offering good customer service, but they actually appear to be nothing more than crooks! Avoid!