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Denise G.

Contributor Level

Total Points
100

1 Review by Denise

  • 1outlets.com

5/12/19

I had ordered dog food from 1outlet. Price was reasonable (was not too low to be an obvious scam), and not too high to make me want to switch food. After waiting for about 5 weeks (estimated delivery time), I enquired if the food would indeed arrive on time (as per the indicated latest delivery time by 1outlet). The replied quite quickly to say that the seller than ran out of stock and I could either wait or get a refund. I chose a refund. That was in Feb. Its now May and I have not gotten my refund despite 1outlet saying it should take about one month to process. After sending them 4 emails to ask for an update, they have ignored me completely. These people are clearly scammers. They kept quiet about the "out of stock" issue and tried to reassure me about the refund in the hopes that I would forget about it, and that I would assume the refund was made. Do not be fooled. I am making a case report too.

Tip for consumers:
DO NOT USE.

Products used:
Royal Canin Giant puppy dog food

Service
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