Im hoping I will be able to submit a Post experience survey . So far the experience has been pretty good.
You should offer better insurance. I had to pay a large added fee to insure my motorcycle for its value
Overall great service. The shipper did tie straps across my front mudguard, which rubbed through my clearcoat paint. That had to be repaired. So make sure when they come to pickup and crate your bike, they don't put straps across painted surfaces.
I chose your shipping company because you were in California where I was shipping the bike from but I wanted to use a reputable specific motorcycle shipper I've had you ship it pick up motorcycles put them in a trailer and the kickstand and drive away
My brother has used your delivery service in the past and was pleased with the service. Referred me
With no confirmation of date for pick up, this site leaves me concerned as to whether or not the date can be met. How do I know when a truck will arrive? And delivery made? This part is a bit lacking.
Also, my bike has an alarm system that requires the key fob be with the bike during transport. Otherwise, the alarm will keep triggering while the truck is moving. This will run the battery down and most likely irritate the driver.
Ordering online was easy, communication with the shipper will be important to have things go smooth.
First time user the beginning process I feel thus far, a good choice. Pick up hasn’t been established yet nor delivery, so I’ll reserve my comments at this time.
I called spoke with Julia on a Monday needing my Harley pickup by Friday. Julia checked with transport said this is not a problem explained what I should do online. I sent in info and payment waited 2 hours I called Julia she said my motorcycle will be picked Wednesday you will receive an email with in the next hour email confirmation came as Julia said. My Harley was picked up Wednesday loaded on a very heavy duty metal motorcycle transport frame shipped from Massachusetts to Arizona in 11 days. No problems no issues. Thanks Julia and STI shipping
This is my second time shipping my bike and I have been very happy. After a couple of phone calls over the correct length of the bike everything went very smoothly.
A little slow and the tracking tool was broken for a week, but the service was as advertised and the bike arrived unharmed.
It was easy. They were almost 2 weeks late picking up my motorcycle. It is taking at least a week and a half delivering it.
Ordering is easy.Delivery time: not so good. Ordered on 9/11. Delivered on 10/17. 5 weeks seems like a long tone to ship from Nevada to Texas. The handeling of my motorcycle was great. No damage what so ever.
The scheduling of door to door motorcycle shipping is quick and easy. I'll write more after it all transpires and it arrives at it's destination.
I have used your services twice within the past 3 years to ship my bike from California to Nebraska and back and overall I am pleased with the price, promptness and service.
I had my bike shipped with you guys once before and it turned out great. Hoping round two is just as good.
I loved the way you transported my bike, couldn’t done a better job. The bike arrived far sooner than I was told as a matter of fact we arrived at the same time.
Everything online and the lady on the phone was all good now if I can get my bike on time that would be good and I’ll give you five more stars
Easy to schedule / book a pickup, Price is Fair" I will later inform you about the Tracking and delivery Service.
This is third motorcycle I've shipped with AA and there will be more. Top shipper, highly recommended.
this is my second time this year. had some trouble the first time with pick up and delivery, hope you do better this time.
I haven't done anything. You guys haven't done anything. Shouldn't this be a survey for after the services are even started? Just saying. Btw the website needs back buttons and edit buttons. Had to redo everything twice to edit.
Absolutely horrible communication. The only time I was contacted for this entire service after placing the order was when the delivery was 7 miles away despite requesting a minimum hour notice. I waited 4 days with the bike an hour away without a call for scheduling delivery and had to make 2 calls to get it scheduled as no one returned my call regarding the voicemail I had left specifically requesting to be called. The bike was an hour away for a total of 8 days before delivery. On top of that, they put the person they picked up the bike from as the person who placed the order. 1AAMotorcycles may not have handled the local delivery, but I didn't pay a local shipper, I paid 1AAMotorcycles. Not a lot of confidence from this operation.
I have had very poor service in the past. They quoted me one price on the internet and then want an addition $100. I was given numerous agruements trying to justify their charge. Based upon the number of times I use their service, it was embarrassing the behaviors or their staff. Call Bob at 403.236-0067 if you want to discuss further.
The service of transporting my bike was great. The only change I'd recommend is that if your bike makes it to the destination earlier than expected you should be able to receive it when it arrives to the location and not wait another 48 hours to receive it.
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