I called on several time to ask questions only to be told to use the website. I was referred to use your company so I trust the people who referred me. Just customer service could be better.
Besides being a little dusty my bike showed up in a reasonable time frame. The guys on both ends were supper nice and provided good coustomer service. Overall great service.
Your System Says I will have it shipped on the 18th when everywhere else I booked the 13th dropped off at your ware house
Finally got a hold of someone to send me a quote, but now that I have it the process was easy and quick.
Process was easy and as stated on the website, it was the cheapest option around. Others wanted a brokerage fee whereas I dealt directly with the shippers.
Phone opperators were not friendly and rude, wanted to make a order on the phone never have done this before and probably wont with this company again.
the application is not very user friendly, had revise
the addresses several times, could not get the zip codes to change and what happen to Cash on the payment terms
I plan on paying the driver in Ohio with $665 Cash !
notify me if that is not OK
Would be better if your form allowed all info to be kept and still change the zip code without having to input info twice.
So many other sites have just taken my info and then I got a barrage of quotes from 3rd parties. I'm trying to organize a complicated move of my family and two vehicles, two destinations, while very very pregnant and I just wanted to get this done. So, thank you for making this part easy.
Was hoping to get a partial refund whereas I dropped off the bike at the terminal instead of having the driver pick it up.
Thanks again for your help on the one we needed to do a claim on and all the smooth shipping we've done.
I've only completed the online ordering thus far, but it has been a very easy process. Julia has been exceptionally helpful. If the shipping goes well, AA will have knocked it out of the park and will have all my future business.
The site has "New Cassell" as the P/U city and I cannot correct it. The location is Westbury on Long Island, New York. The delivery city also has a problem with what the site gave. It is Pheonix. I chose the 19th for P/U but anytime this week is fine if a truck is in the area.
until my bike is delivered, I can not say how great this all is, but so far it's been great. very helpful over the phone and a definite pick/delivery date.
Website is very easy. I spoke to customer service and she was very nice. The site does ask for bike length which mine is 96--108 and then the quote says for a bike less than 96. I'm assuming its a glitch in the system but will clarify with customer service. If anyone at the site if looking at this you should look into fixing that issue.
All answers are up to now 5/10/2018 but lady i dealth with seemed very knowledgeable,friendly,and honest would like to continue to deal with her if i use you in the future.
Nice and easy to get a quote and get started, has insurance so there's not too many worried, very satisfied with this company!
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