1-800Wheelchair.com

I bought the featherweight scooter in May... It's August and I still can't use it. My first battery that they sent wouldn't hold a charge, so they sent me a replacement after 6 weeks because they didn't have one on hand... It's here finally with no charger and there's not an option to buy one on their site yet... The extra battery that I bought is still not here. The scooter itself is wonderful (what little I got to use it) and the customer service kept me updated through the process, but those two things are the only reason they're even getting two stars! You'll like the scooter, but DO NOT buy it from this company! If you have any problems with it, just be prepared to wait for weeks, months even... Very dissatisfied! Buyer Beware!

With the help of staff I purchased a 845.00 lightweight wheelchair. Ait was too small and the return charge is 84.50 plus shipping. The chair was never used and I was not told about this policy. I am out over! 00.00 to try a chair that the company recommended.

This company sells substandard items. I have found that out two times. The customer service is substandard as well. Got a wheelchair for my wife. Within 3 months the so called leather armrests started to tare and the insides were coming out. It took weeks for replacements. I will never use this company again.

I received my new wheelchair today and it has been awesome. The entire process from ordering to delivery with 1800wheelchair has been great. Lisa is awesome as she talked me through the customization of the wheelchair to make sure the fit was perfect... and it is! Thanks I am going for a roll now.

We ordered a Featherlight Wheelchair on 8/16/21. I was told at ordering it would be shipped the following week. When I hadn't received notification of shipping a couple days after it should have shipped, I called. "Your wheelchair is not in our warehouse. We don't know when to expect them." I waited almost 3 weeks and called again. "The wheelchair is in the warehouse. It just needs to be inspected and should ship out no later than Friday." Called the following Wed. "Your wheelchair is not in our warehouse." REALLY!?!? I know the shipping is messed up right now, but tell me the TRUTH! You either have a training issue, an inventory mismanagement issue, or something. NOT happy!

In a bit of a knee jerk reaction to a temporarily broken scooter, my Mom orderred a replacement from Joe at 1-800Wheelchair.com. Before it arrived, her broker scooter got repaired. Joe was EXTREMELY understanding and had no issue helping to cancel the order, even though the equipment had been shipped. He handled the FULL refund without issue. Very good company. Did not expect a full refund, including shipping - Over-the top doing the right thing in my book.

*This is not a bogus review- I uploaded screenclip of e-mail thread. Call Joe at 800Wheelchair.com. Good guy and good company to do business with. - Allen Truett

Make sure you TRY to get what you pay for. However, trying isn't always effective. I purchased this chair with gray upholstery, plus extra upholstery, the upgraded battery, the waterproof gel cushion, foot hooks, anti-tippers, and the push bar. What I still HAVEN'T received is the gray upholstery, the upgraded battery, and the waterproof gel cushion. And not for lack of trying! I emailed and talked to representatives, only to be told "I sent your information to the warehouse" and NEVER have I received all that I paid for. BUYER BEWARE. My disabled husband is the one who is suffering for this. I have never been so disappointed in a company and I paid way too much to not receive the full order.

I am an 82-year-young stroke survivor, paralyzed on my left side. I ordered the 1800wheelchair FEATHERWEIGHT. The wheelchair I received had faulty brakes, so tight I could not use them even with my strong right hand. I received no instruction manual. When I called their customer support they suggested loosening screws, which did nothing. I said the brakes were faulty, they stated they can be very tight on these chairs. The tight brake information is not on their website. The person answering the phone was very brisk and dismissive as their day on the east coast was ending. I cannot use a wheelchair without brakes I can use. The return information stated I was responsible for the shipping fee. The FedEX shipping cost me $166.92. Joan

I loved dealing with this company. The product I ordered to fix my rollator was top quality and exactly what I needed. I ordered more than I needed and was able to return the extra pieces with no problem. Their customer service was exemplary and I would deal with this company again and also recommend it to anyone that needs some parts for their assistive devices.

After they sent the wrong part three times for my 2-year-old wheelchair... I finally broke down and bought a new one from them at a discount of course... This whole scenario took over three and a half months whilst I paid over $1,500 for a rental wheelchair... Then the wheelchair I had bought apparently they had changed the design to a static footrest that you cannot move out of the way to be able to get in or out of the wheelchair therefore making it absolutely useless! 5 months now still fighting still in a rental wheelchair and I'm out over $2,000! Stay far away from this company! First pick is the stupid one they sent me, when you pull the bar footrest up it's higher than the seat that you're sitting in so you can't get out. The second pick is the actual picture on their website of what I was supposed to get!

I called 1-800-wheelchair to get some assistance with an adjustable chair for my dad who is 6'3". Menzel was the greatest help. She guided me through every step as far as heights and the type of arm rests that would suit my dad the best. She even checked on shipping times because we needed the chair for my dad's discharge from bounce back. The "guesstimate" was 5 days, so imagine my surprise when the chair was on the front porch the next day! Not only that, but a similar chair was priced to me at $900 from local medical supplies and our chair was under $200. Definitely recommend 1-800-wheelchair!

Bought their 24"x1-1/4" Full Profile Slight tread tires to replace worn-out tires on a Quickie 2 wheelchair. Very quick delivery! Tires appeared to be identical to the tires they replaced, with the same inner cord construction. I'm handy but decided the installation of these solid tires (which have little stretch) was than I wanted to tackle. A local bike shop helped me out and installed the tires for the same price they'd charge for 2 flat repairs on a road bike. New tires were a perfect fit - tight on the wheel, no slippage, every bit as good as the originals on the chair. An excellent product from an excellent seller!

I ordered an Invacare Tracer IV Heavy Duty Wheelchair. From start to finish, Lisa helped me determine the best choice for me and was able to assist me with setting up a custom order and financing. She even helped me get the best price for what I was purchasing! Her service felt personal and sincere. My wheelchair arrived exactly within the time-frame she had explained to me and honestly it has changed my life. I'm so thankful I'm able to go out and engage with friends and family now that I have a mobility aid. Thank you so much for helping me all the way through this big purchasing decision!

I have been in a wheelchair for 20 years. Although I can transfer I cannot stand or walk. Because I run a publishing company, I am sitting in my wheelchair for 16 hours a day, 7 days a week. Ordinary seat cushions do not protect me from pressure sores and skin sheer. 1-800 Wheelchair has the lowest price top of the line gel cushion, Comfort Corporation's M2, which has a lifetime warranty. Since nothing lasts forever, I have used the warranty several times. Rio G., a 1-800 Wheelchair customer service agent, has assisted me in this process.

Very nice scooter; just not what my disabled husband needed. This company was prompt and courteous each time we contacted them and made the return process
Very easy.

I ordered the Medline walker/transfer chair for my father. He loves it and has had many compliments on it. The walker arrived in respectable time, was easy to put together, looks good, is easy to fold and very light to lift, is very sturdy, rolls so easily and was a super price. The back rest, foot rests and arm rests are great assets and add to making this walker heads above the other walkers I priced out. This walker allows for someone to be pushed in it as well as walking by themselves. I would definitely encourage anyone to look into this product if they need a walker.