123Ink.ca

I ordered on TV mount online www.primecable.com which is the same company of 123inkcartridges.ca, I want to return the item, but can never contact them. All phone number they provided are not in service. I tried all numbers on their websites. Only one number is working, and waited two hours then discontinued. Call again same thing. I emailed three days no reply. I never had this experience before. I rather purchase on ebay from China for less, at least i have paypal protection.

I ordered a toner cartridge, and, since I live next to the Western outlet, I tried calling to see if I could pick the cartridge up. Two and a half days and 43 calls later, someone finally answered the phone and told me my cartridge had to come from Montreal - this for the most common Samsung cartridge! Eleven days later, Canada Post left a note on my door advising where I could pick up my cartridge. I can do better locally.

Regrettably, 123ink.ca only offers delivery via UPS on its Web site. UPS's standard for delivery - 3 working days for delivering from Montreal to Ottawa, a 2 1/2-hour drive - is bad for a courier service, and UPS is not even able to meet it. A full week when you're lucky, often longer, is more likely. To add insult to injury, UPS had sent me an e-mail indicating the delivery would be one day earlier, but never bothered to send another when it was delayed beyond the original date; the package tracking indicates the package only left Montreal a week after UPS got it, and at that point, I'm still waiting though the package has supposedly arrived in Ottawa but won't be delivered in the foreseeable future. The customer service agent at 123 tells me we can call to select Canada Post as a carrier (XpressPost would probably be in two working days for a short distance like this), but since the Web site doesn't mention it, that's likely an excuse more than anything. Which is too bad: if an option other than UPS had appeared, I would have given it four stars.

This company aided me in discovering that my negative review was for another company altogether. The emails and company name are very similar. As far as I can tell, this company is at least responsible and when they saw my negative review they took the time to investigate it even though I was hopping mad. I'm glad they gave me an opportunity to change my review of them as they have been way more responsive than the lousy copycat I got snared by. Beware of copy cats! Thank you, Joy!

I had an old printer left from my room mate and ordered the compatible ink from 123inkcartridges. Delivery is quite fast, and it works well. I know the quality of OEM well be better, but for a student to print some article or paper work or coupon, I didn't find big difference.

Cause the good experience on 123, I ordered some other products like hdmi cable and camera bag also from them. So far without any problem.

They are having more and more products now, sometimes I even picked up gifts from it to my friends.

Terrible customer service. Their toner cartridge leaked all over my machine and infected the rest of my machine. They would only refund the leaked cartridge and not the other 3 i bought from them that were damaged by the toner leak. After much complaining, they finally said they would accept all 4. I have yet to receive the package they said they would send me, so that i could return all 4 toners. Product is terrible and their customer service even more terrible!

I have dealt with 123 Ink Cartridges in the past, and was always very pleased with service and products.

Unfortunately my recent experience forces me to rate this company below 1 Star.

Placed an order, received a confirmation and that was it, no further response, I have tried to call them several times, waited on the line of 20 to minutes at a time, I have sent e-mails after e-mails, no reponse.

I think it is time for 123 ink cartridge to retire from this business, as you are no longer capable of handling it.

Very, Very unsatisfied customer, now I have to contact PayPal and advise them of the crappy service this company is now offering and to please refund me the amount paid.

Good prices on toner, easy to use site with lots of other office supplies. However, they seem to price items so that your order total is juuuuust below their shipping threshold. I had to order another small item in order to get my total above the threshold. Then they didn't even send me the right item. Depending on how this toner lasts, I will probably order from them again. Just be aware that you might end up throwing in a $1 item to get to your shipping threshold

Shipping is like rocket speed, products online are easy to find and locate. I take half point out because the order packaging was not unbox friendly. I bought a toner in moustache brand, (I always love their moustache logo design by the way), its shipped in bulk, which I was totally fine with that. But they placed the shipping label right on the top of the open seal, where you can open the box easily. They could have placed it somewhere else on the box. Well, other than that, the cartridges works just as great as the original.

I had 9 years of loyal buying with this organization. My last order I had the wrong printer cartridge. It had been opened which I had informed them of that right away. They asked for pictures, which I sent, then they inform me AFTER I had sent it back, that I will not receive a refund! I could have easily sold that cartridge on line but now I am out a printer cartridge and the money! Total lack of transparency and I will now look for a new company to do loyal business with!. Never buy from these people! Im out over 60.00 for an order that was close to 300! (Ive spent tones of money with these people. NO more.!

I needed to replace three ink cartridges on my Epson r1800 printer and ordered an additional 10 to take advantage of the free shipping. After using the 3 new cartridges my print heads became clogged rendering the printer useless. After getting a new printer I called to see if they would take the remaining unopened ink back and apply the refund towards the purchase of oem ink for my new printer. I was told they would not help me because the order was over a year ago. When I asked for a manager to make that decision I was told "they won't help you either, good-bye" and abruptly hung-up.
Glad I found out now before wasting any more money with them.