123Ink.ca

I shop from them several times. I have to say, I am not 100% complete satisfied with them for every purchase experience. Mostly is the issue with back orders. The reason I still give them full mark it is how they listen and deal with my each problems. I was once complain through the Facebook, there is this guy name Andrew, he help me with my order. He checked and find out my back order already send out and there is only two more days to wait. And he offer me a power-bank for cellphone as apology gift. And for the other time, still problem with back order. I was waiting too long and got very angry. I called their customer service. The guy name is James followed my case, and offer me an extra 15% off coupon.
I can understand there are good and bad part in one company. Sometimes the problem is caused by certain department or employees. Sometimes the problem is caused by the supplier. There are risk everywhere. What I think important is the attitude. I can feel the willing of doing a good business from them. I love to support our Quebec Local small business like them. And I hope they will be better in the future.

I would rate them as a zero if I could. I ordered three Measy RC11 android air remotes, which were listed as IN STOCK. It took them over a week to ship because as their CSR told me, they were OUT OF STOCK and were waiting for more to reach their China warehouse. After I complained to their customer support, they added a note to the product listing which indicates the order will be shipping from China. SHADY!

I ordered from a Canadian site because I was expecting my before Christmas. Turns out my order is coming from China, and I would have been better off ordering from a Chinese retailer. Ordered November 30th, and the ETA is January 3rd. I've had faster turnarounds from Chinese retailers. I'm disappointed that a Canadian retailer is worse. I'm even more disappointed that they didn't offer anything to do resolve the issue. No reimbursement, no escalation, nothing. Just a great big F U, and thanks for your money.

AVOID AT ALL COST!

I HAD ORDERED THIS PRODUCT ON THE 26th OF MAY, 2015. THE PICTURE DESCRIPTION, WHICH WAS SHOWN ON THE SITE WAS COMPLETELY DIFFERENT & OPPOSITE TO THE ONE I GOT. THE QUALITY OF THE PRODUCT is not even worth what the price was. THE PRODUCT WAS LYING AT BLUE DART COURIER SERVICES IN UNA, JUST BEHIND MY HOUSE AND I NEVER GOT ANY CALL FROM THEM IN 7 DAYS UNTIL I CALLED PRINTVENUE TO ASK FOR THE ORDER. TODAY, WHEN I CALLED THEM AND TOLD ABOUT IT, RATHER THEN TAKING A COMPLAIN, THE CUSTOMER CARE EXECUTIVE SAID, SEND A QUERY TO AN E-MAIL ADDRESS, AND THEN WE WILL SEE IF YOUR PRODUCT NEED TO BE REPLACED OR REFUNDED. THE WORST ON-LINE BUT EXPERIENCE I HAVE EVER HAD IN MY LIFE. I WILL MAKE SURE THAT I BLOCK THIS SITE AND REPORT AS SPAM ON MY SERVER. WILL MAKE SURE NO-BODY IN MY CIRCLE MAKES A FOOL POUT OF HIMSELF WITH PRINTVENUE. ZERO CLASS IN SERVICE AND QUALITY! EVEN THE ORDER NUMBER THAT THEY UPDATED IN MY ACCOUNT IS WRONG! On top, when i spoke to the executive, and told him that i am gonna leave a genuine feedback about my experiance, the guy named kunal said, 'go ahead'!

My first order with 123inkcartridges for toner cartridges was very satisfactory, Moustache brand. For my second order they sent me an unbranded product that lasted just a few weeks rather than than the several months that is normal with my printer. I am retired and there is very little variance in the amount of printing that I do throughout the year, so there is no question that the problem was with the cartridges (not just one, but two of them).

I e-mailed 123inkcartridges on March 4,2016 with details of the problem and received a standard reply the same day. I replied immediately asking for a specific response to my concern. This e-mail was ignored. After returning from vacation, on April 7th I sent another e-mail saying that I was still patiently awaiting a reply to my March 4th e-mail and would not be placing another order until the issue was resolved. This e-mail was also ignored.

I telephoned April 12th to try and resolve the letter and was basically stone-walled. Firstly I was told that they have changed their system and therefore had no record of my e-mails. Think about that for a second. Then I was asked to explain the matter all over again, but continually interrupted and challenged. I asked to speak with a manager, but was told that nobody was available. I said that I would forward all the e-mails and asked that a manager would read these and call me back. Of course I never did hear from them again.

Dont be sucked in by the cheap prices as I was. It will cost you much more in time and frustration trying to deal with these people. I just wish I had read the reviews before dealing with them. I fully endorse these previous review summaries:

This company sells junk

If I could, I wouldn't even give these guys even one star.

I would rate them as a zero if I could

Terrible customer service