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Bob S.

1 Level 1 Contributor
  • 3 Reviews
  • 15 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment, Society, Computers & Technology

Member since April 2016

  • Reviews

    3

  • First Reviews

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Review Distribution

3 Reviews by Bob

4/12/20
If you are just looking for numbers for your petition and have the money to promote it then change.org's computers, robots and artificial intelligence will provide that for you. But if you are looking for quality and actually expect a human being at their organisation to help then you'll be clean out of luck. I started a very Canada-specific petition. So where were our paid promotion dollars directed? Well to the US and UK of course. After getting nowhere with a series of customer service people, I e-mailed CEO and founder Ben Rattray. He was on paternity leave but referred me to the company's acting CEO who told me, and I quote, "When a petition gets paid promotion it should only be shown to people from the same country as the promoter." Great, just what I would expect. So back to a customer agent who basically tells me that the acting CEO gets confused about details and has it all wrong. The actual policy he said, and again I quote is "... the investment promotes the petition all over the platform for any english speaker who can find it." He then added "However, now that you know you can request for your signatures to be limited geographically." So I make the request, only to be told by yet another different customer service agent that "Paid promotions work very different and we can't limit the promotion to just Canada at this point."

https://www.change.org/p/fbi-help/dashboard?source_location=user_profile_started

This joke of an organisation is interested in one thing and one thing only: making money. And they must be making tons of it off the backs of sincere people who are passionately trying to promote the cause they believe
In. Are you listening 60 minutes? Time to expose them for what they are.
8/19/19
I bought a ticket for my son to attend the August 10/19 Iron Maiden concert in Toronto. The confirmation from Ticketmaster stated that there would be a delivery delay on the tickets but once that was lifted "your tickets will become available via your selected delivery method." My selected delivery method, as Ticketmaster well knows, has always been to print out at home. (And as recently as the Yes concert held at the same venue June 24/19).

On July 31/19 I received an e-mail from Ticketmaster advising that the concert would be mobile entry only. My son does not have a mobile phone so I e-mailed Ticketmaster asking them to provide a solution. The e-mail was ignored - aside from the normal robotic response telling me, firstly in French (!) and secondly in English, what a valuable customer I amthat they would be happy to assist me and that I should get a response within 24 hours. After 7 days of patiently waiting for a reply, and with the show just two days away, I phoned Ticketmaster Canada and spoke to their managing director. He was unaware that the event was mobile entry only but immediately arranged for somebody from their customer service office to phone me.

Only thing was that the individual was calling from Charleston, Virginia and demonstrated neither empathy nor interest in providing a solution. His attitude could best be summed up as "That's the way it is. Too bad."

For all of this non-service, Ticketmaster added the obscene mark-up of 37% to the ticket price!

So back to the Managing Director to ask that somebody actually living in the city where the concert was being held get involved. His efficient executive assistant solved the problem by arranging for my son to pick up a ticket at the box office.

Here is the learning: Ticketmaster Canada does not have any customer service department in Canada. So if you have a problem that needs to be sorted out you need to go to the top. Trevor Allin is the Managing Director for Canada, based in Toronto. His e-mail is *******@ticketmaster.com. His office number is *******360. His mobile phone number is *******607. Patti Anne Tarlton is the Chairman of Ticketmaster Canada. You can reach her through the head office number *******200.
4/17/16
My first order with 123inkcartridges for toner cartridges was very satisfactory, Moustache brand. For my second order they sent me an unbranded product that lasted just a few weeks rather than than the several months that is normal with my printer. I am retired and there is very little variance in the amount of printing that I do throughout the year, so there is no question that the problem was with the cartridges (not just one, but two of them).

I e-mailed 123inkcartridges on March 4,2016 with details of the problem and received a standard reply the same day. I replied immediately asking for a specific response to my concern. This e-mail was ignored. After returning from vacation, on April 7th I sent another e-mail saying that I was still patiently awaiting a reply to my March 4th e-mail and would not be placing another order until the issue was resolved. This e-mail was also ignored.

I telephoned April 12th to try and resolve the letter and was basically stone-walled. Firstly I was told that they have changed their system and therefore had no record of my e-mails. Think about that for a second. Then I was asked to explain the matter all over again, but continually interrupted and challenged. I asked to speak with a manager, but was told that nobody was available. I said that I would forward all the e-mails and asked that a manager would read these and call me back. Of course I never did hear from them again.

Dont be sucked in by the cheap prices as I was. It will cost you much more in time and frustration trying to deal with these people. I just wish I had read the reviews before dealing with them. I fully endorse these previous review summaries:

This company sells junk

If I could, I wouldn't even give these guys even one star.

I would rate them as a zero if I could

Terrible customer service
andrewl66
andrew l. – 123Ink.ca Rep
Hi,

Thank you very much for the honest feedback and we will take all the words try to improve it. Since you had decided not to let us to assist you anymore at the PM, if you still have question or concern about our product, we will be more than happy to hear from you again! Just give us some chance to prove that we really care!

Bob Has Earned 15 Votes

Bob S.'s review of Change.org earned 13 Very Helpful votes

Bob S.'s review of 123Ink.ca earned 2 Very Helpful votes

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