123Ink.ca

I have an HP Office Jet Pro 6968. Two of the 3 coloured cartridges were not recognized by the printer, and I ended up opening the spare packs I had bought with same result. I also had the black cartridge literally explode upon opening, my fingers were black (not easy to get off) and stains in my carpet. They offered me a $30 towards my next purchase as it that will clean my carpet. I had to go to Staples, buy original HP cartridges to get my printer back to working condition. Buy somewhere else, their products are of low quality.

They used to produce a great product, but in the past 2 years everything has been terrible. Leaking cartridges, drums that don't work. Product photo is of brand new drums that won't work, ink from their toner cartridges covering them because the inks all leak. They don't stand behind the products they produce either, they won't even give me a credit to purchase something else when one of their own made products doesn't work... I run a bunch of businesses and always used them but there are better places to order from without a doubt! If your going to produce a product, stand behind it no matter what.

They're reasonably priced and quick to deliver. However, today they told me they couldn't be responsible for a defective toner cartridge, right out of an unopened box.
They say there's a best-before date on cartridges even though it says no such thing on the packaging or even the manufacturer's site.
Well, now I know. It cost me $160 in replacement from a box store to find out.

I ordered two cartridges for my two brother printers. On their website, it says "compatible". However after I got the cartridges, both of them are not compatible with my printers. It took me such a long time to communicate with them. I called their customer service as well. Still I did not get the refund. I don't know what else I could show them that the cartridges are not compatible at all! Plus their customer service is the worst ever! The lady who took my phone call could not speak decent English. She did not want me to explain the situation. In one word, I don't trust the company at all. I will never buy anything from this company. Worst ever!

I have been buying cartridges from this company and have had a few cartridges that did not work. They just sent me replacements...and no problem. Unfortunately, their customer service is not good now. I wasted 3 days sending them photos of the error message,printer and cartridges... they kept asking for more info. I dealt with a real person today and had to argue with her regarding my problem with a black ink cartridge not being recognized. I already had to go to Staples and buy a genuine Epson cartridge, just so I could use my printer. All I wanted is for 123ink to send me a new cartridge...what a pain. After all the things they wanted me to do and all the time I wasted, now my printer has an error 'Maintenance Box End of Life' (from all the printer head cleaning etc). They did not seem to realize that MY TIME Wasted is important.

I ordered a set of HP cartridges (Moustache brand) in March and today tried to install them. (Order number *******)

There was no yellow seal on the new cartridges despite instructions to peel the yellow seal off. The printer will not accept the cartridges. Attempts to call the 1-866 customer service number fail as I languish on hold listening to staticky music. I am out $96 and highly unhappy. Will try to send an email to their support line but have low hopes for a positive outcome...

I needed repalcement ink and the prices seemed OK. I plugged in the printer number and the page came up with their offerings. I plumped for the economy pack plus an extra black. The economy pack black seemed fine but the extra black was the wrong one. They refused to correct the error, saying I chose the wrong one. My question is, why did the wrong one come up as an option for my printer. Be very careful when using their site and don't expect any customer service.
As a follow-up, after a number of weeks and following this review, the company did contact me and dealt with the issue. I have receiver a refund and am now satisfied with their response.

123Inkt: ordered a printer a week ago, was supposed to be delivered last Monday. Needed it for my reports for work. Here it is Thursday night and it's still not here and they cannot tell me when it will be here and they refuse to cancel my order and refund my money.

Purchased Moustache toner cartridge for my HP laser printer in November 2018. I didn't need to use it until now (end of May 2019). Found out that the toner I bought was the wrong one. Now 123ink will NOT accept it back (unused) because its been more than 3 months.
Furthermore, their warranty policy is confusing. The invoice says 1 year for inks, toners & drums and 90 days to be returned unopened. But no mention of a 15% stocking charge. On the product box for Moustache, it states 2 years guarantee. WHICH ONE IS IT?
Plus the Moustache colour cartridge started to leak powder and stain my documents. But 123ink will not correct the problem. All I can say is crappy, substandard product. You get what you pay for. BUYER BEWARE!

I ordered house brand toner for my office. I have a 2023 laserjet canon all in 1 printer, scanner, copy, fax. The toner did not work! They refused to exchange it. I made the mistake to order the original toner also with 123 ink and that's when things took a turn for the worse. They sent me another house brand toner set along with the original brand. They refused to take it back and they also sent the invoice for this un ordered item to collections. I have personally spoken to the 123 manager and he repeated multiple times that he won't take it back and that he doesn't care if we want the house brand or not because the deal is done. I've sent this to my legal department and it's taking dozens of hours.
This company is a disgrace and should face legal consequences. I spoke also to canon Netherlands and they knew very well of this fraudulent company. It's not worth the savings to run so much risk. Not to mention the printer is damaged from their ink and the guarantee is void.
Hands down the worse experiences in my 15+ years experience buying toner for an mid size office.

Purchased color ink cartridges for my Canon printer from this company. The yellow cartridge stopped working soon after it was installed. The cartridge is still full of ink, so the problem must be with the cheap low quality chip they use. When there is a problem they do not want to know or care - Bad customer service. A waste of time and money, I will not be using them again and suggest that every should avoid this company at all cost.

I don't know what happened but their customer service is HORRIBLE NOW. They are very rude, unprofessional, and start arguing with you. I had a horrible experience with a woman on the phone who would shout at me, hung up on me, and insisted that I was being the rude one. All I was asking for was simple information regarding which cartridges I would need for my new printer. I really hope they keep records of their calls because this was unacceptable and I am never going back again. If you have to call, try not to speak to Miranda (or Melissa, a variation of that name). Their emails are answered only weeks later and their chat system has so many glitches it's like they refuse to fix it. This is not a professional company that cares about their customers, once they have your money, you're on your own.

This company aided me in discovering that my negative review was for another company altogether. The emails and company name are very similar. As far as I can tell, this company is at least responsible and when they saw my negative review they took the time to investigate it even though I was hopping mad. I'm glad they gave me an opportunity to change my review of them as they have been way more responsive than the lousy copycat I got snared by. Beware of copy cats! Thank you, Joy!