123Ink.ca has a consumer rating of 2.77 stars from 70 reviews indicating that most consumers are generally dissatisfied with their purchases. 123Ink.ca also ranks 12th among Printer Ink sites. The most common issues with 123Ink.ca are around customer service, which is not as good as expected by some customers.
I have been ordering ink cartridges from 123Ink.ca for 10 years for my brother printer. I always order the cheaper ones. I have never had any trouble with any of them. I have also order other supplies for my small business. @ day delivery at the most. Never any problems.See positive reviews
Regrettably, 123ink.ca only offers delivery via UPS on its Web site. UPS's standard for delivery - 3 working days for delivering from Montreal to Ottawa, a 2 1/2-hour drive - is bad for a courier service, and UPS is not even able to meet it. A full week when you're lucky, often longer, is more likely. To add insult to injury, UPS had sent me an e-mail indicating the delivery would be one day earlier, but never bothered to send another when it was delayed beyond the original date; the package tracking indicates the package only left Montreal a week after UPS got it, and at that point, I'm still waiting though the package has supposedly arrived in Ottawa but won't be delivered in the foreseeable future. The customer service agent at 123 tells me we can call to select Canada Post as a carrier (XpressPost would probably be in two working days for a short distance like this), but since the Web site doesn't mention it, that's likely an excuse more than anything. Which is too bad: if an option other than UPS had appeared, I would have given it four stars.See critical reviews
Tip for consumers: If you can't get a delivery by Canada Post, go elsewhere.
123Ink.ca attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Maya, As Joy mentioned we do not provided unlock service, however, if you purchase your cellphone from your mobile phone company, then you will just need to bring it to them to have them unlock, or you can demand your current currier company to help you with that, generally speaking, you will have to pay certain amount unlock fee, in most of the shopping mall, you will also find some kiosk service to help you with that. According to my experience, it's not recommendable to have it unlock by yourself since you do not want to void the warranty and most importantly the battery. Please let us know if this answer works for you! Best,
Bonjour Zakaria, nous sommes réellement désolés de cet inconvénient. Veuillez svp noter que notre service à la clientèle francophone est de lundi au vendredi, 9:00H à 17:00 HNE. Nous avons plusieurs moyens pour rejoindre notre service à la clientèle si nos lignes sont occupées, nous avons notre numéro sans fil 1-866-979-7463, ainsi que notre chat en ligne et notre courriel email@example.com. N'hésitez pas à contacter notre équipe pour toute questions que vous aillez!
Dear Larry P., Thank you for contacting 123InkCartridges.ca. We apologize for the disappointment and inconvenience caused by the Product. Would you provide us with your Order number, please? We will look it up your order. Also, you can check our 1800 toll-free and live chat service online, as long as it's within the guarantee period, we can send a replacement to you.
123Ink.ca was created with a simple goal in mind; to provide quality ink cartridges, toner cartridges, and office supplies products.