I don't know what happened but their customer service is HORRIBLE NOW. They are very rude, unprofessional, and start arguing with you. I had a horrible experience with a woman on the phone who would shout at me, hung up on me, and insisted that I was being the rude one. All I was asking for was simple information regarding which cartridges I would need for my new printer. I really hope they keep records of their calls because this was unacceptable and I am never going back again. If you have to call, try not to speak to Miranda (or Melissa, a variation of that name). Their emails are answered only weeks later and their chat system has so many glitches it's like they refuse to fix it. This is not a professional company that cares about their customers, once they have your money, you're on your own.
Hi Chris,
We heard your review and yes we do keep the record and I will report this to the customer service manager for them to investigate. At the mean time, do you think it's possible for you to provide me with the invoice number and question so maybe I can help you with it? Please do not hesitate to let me know and I will try everything I can to fix the problem for you.
Best,