I had 9 years of loyal buying with this organization. My last order I had the wrong printer cartridge. It had been opened which I had informed them of that right away. They asked for pictures, which I sent, then they inform me AFTER I had sent it back, that I will not receive a refund! I could have easily sold that cartridge on line but now I am out a printer cartridge and the money! Total lack of transparency and I will now look for a new company to do loyal business with!. Never buy from these people! Im out over 60.00 for an order that was close to 300! (Ive spent tones of money with these people. NO more.!
Dear customer,
Our customer service manager has told me that we have solved the issue and the refund has been processed, if there is anything that we can help you with? Please let us know!