LegalZoom has a rating of 3.4 stars from 1,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 6th among Legal Services sites.
Proactively asks for customer feedback
This company responds to reviews on average within 9 days
My wife and I got the Estate Package from Legal Zoom. We went through multiple revisions and a couple of updates. We appreciated the ability to fill out the form, think about it, and then return and make changes. The forms make it easy to consider all the various permutations. Additionally, it's easier and faster to schedule a meeting with an online lawyer to review the document than having to schedule and then take the time to see them.
My rep Raymond at LegalZoom chat walked me completely through asking what my needs may be, my finance requirements if I could do anything myself, and offered options to fit me! He also stayed with me on chat answering my questions as I decided & secured my best choice a Premium package for an LLC & state registration & free limited attorney consultations! Have first attorney meeting already in 2 days! Speedy! Perfect for me & my new upcoming business! Raymond actually patiently hung in until I hit finish & congratulated me! He also complimented my decision method & choice! Priceless Customer service! Highly recommend Raymond & LegalZoom for all personal & legal needs they offer! Delite F.
Update: they agree to full refund and kept their promise. Great company. Legal zoom cares for their clients
Tip for consumers:
Great
Products used:
Llc formation
As a first time business owner I was very pleased with the way legalzoom helped me to navigate the licensing process. What started out for me to be overwhelming became a sense of confidence and assurance that everything I needed would be taken care of. Knowledgeable Reps and information online to help me make confident and the best decisions for my company I couldn't ask for better. Thanks again Legalzoom
I contacted Legal Zoom online today as I required information on formation of an LLC in NJ. I interacted with one of their representatives called Eden. All my queries were answered in a very pleasant and professional manner. I got a very clear perspective of what the actual requirements are and I was also informed about the timeframe. Indeed Legal Zoom is the way to go when you're in doubt. Thanks a lot Legal Zoom. I'm also going to recommend your great services to at least 10 of my acquaintances. Great job!
We are touched by your kind words and grateful for your feedback. Thank you, Kasturi!
I used LegalZoom for a Will and Trust and received a basic plan. The company could benefit from expanding the Estate Plan capabilities to provide more flexibility in options related to trustees and some special terms that one might want to add to a Will or Trust. I encountered customer service issues after this initial service related to contacting the company and also recurring subscription charges. I initially complained and the response to the complaint was less than satisfactory, however, the matter was escalated and the final person who worked to assist me was professional and resolved the matter. He listened to my concerns related to the initial poor customer experience, inflexibility, and long phone wait times to speak with a representative and resolved the matter. I initially gave this company 1 star and have changed my rating to 3 stars. While experience with the last person was excellent, I cannot increase the rating above the 3 stars as they will need to work on the customer service issues before I would think the entire experience was a 4 or 5 star rating.
Products used:
Estate Planning package
My husband wanted to open an LLC and we didn't know where to start. I searched on Google and this company came across. We started the process but I had questions, and i started the char. Raymond was very knowledgeable and answered all of my questions. We opened the LLC yeahhh. Very happy with the service and will recommend to everyone. Thank you so much Raymond for your help.
Thank you, Laura, for allowing us to be a part of your journey, and for sharing your experience with Raymond.
I have been using LegalZoom for two years, and I could not ask for a more simple and easy company to work with! They are very informative and very professional. Also, every person I have ever spoken with, has been so courteous and nice to me, and does not hesitate to explain to me the things that I need to know. I would highly encourage using legal zoom.
We appreciate you for continuing to allow us to be there for you and for sharing your experience, Jamie.
I was not receiving correspondence from legal zoom due to one letter missing from my email address. He was able to diagnose the problem, and fix it. Got me renewed with RA services. This is what customer service should look like. Wish other companies treated their customers as well as Legal Zoom. Thank you! Spencer
We love hearing wonderful experiences like this and we appreciate you for sharing, Spencer.
Timmothy helped me with an important question and made sure that the issue was resolved.
He also went above and beyond by staying on the line for the complete process.
Very friendly, professional and helpful.
- Happy Customer
We're glad to hear about your experience with Timothy. Thank you for sharing, Robert.
Rachel displayed exceptional kindness and patience, ensuring I felt at ease throughout the entire process. As I navigate unfamiliar territory in these business dealings, discussing certain procedures makes me uneasy. However, Rachel's approach was incredibly comforting, akin to chatting with a dear friend who always maintains a high level of professionalism. It was a remarkable and effortless experience—one that I wish for everyone encountering LegalZoom.
We appreciate you, Kendal, for sharing this wonderful feedback on your experience.
Highly recommend Legal Zoom for forming an LLC. Very thourough and great expertise in their feild. Will answer all your questions and walk you through the process.
Your feedback has made my day brighter. Thank you for your kind words, Connie!
It was necessary for me to follow up with LegalZoom regarding the LLC I had set up in 2022 and the requirement for LegalZoom to file another Registered Agent with the California. The agent I spoke with was very helpful and knowledgeable about what needed to be done to clear any deficiency. I am satisfied with the assistance I received and knowing that all will be in order within 72 hours at maximum.
Thank you so much for sharing your experience, Patricia!
Michael Kuhn was very friendly and professional and knowledgeable on the product of a LLC that I needed. He wasn't salesy at all and helped me through the entire order process. Thanks again!
Thank you, Cindy, for recognizing Michael's efforts and for your positive feedback.
I received a call shortly thereafter, as I believe there was a miscommunication somewhere b/t departments and what information was updated or the person had access. Anyway, the woman that called I believe was adamant and apologetic. I received a refund, and am satisfied 100% with everything I paid for. Sorry it took so long to write this... she didn't even request that I do anything in trade. Thank you.
I called on 1/25/2024 to request a refund of a product I had not use for and paid for on 1/02/2024. My CC, receipt from LZ, and MY ACCOUNT page all from LZ all state that fact. In my call the agent stated that this order number was on 12/24/2023 (even if that was true, are you that hard up to steal $299.00?), anyway all my evidence clearly shows that this request for refund was well within the time frame. Enough said.
Tip for consumers:
The information they were sharing with me on their end did not match all the evidence I had on mine
Products used:
LLC formation, paid for and accepted in December, but not the Compliance subscription paid for in 01.02.2024
* LegalZoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was simply made very easy for me to understand and answered my questions about what I needed to do at this point.
We love to hear this, Keith! We appreciate you for sharing.
Michelle is such a pleasure to work with! She was very helpful, knowledgeable, attentive, helpful, patient and caring! I love Legal Zooms Services!
Thank you, Ayanna, for sharing your experience with Michelle.
I contacted Legal Zoom and got a great agent who answered my questions regarding setting up my LLC. Ms. Carmella was very professional and gave me a good understanding of what I needed to move forward setting up my business! Thank You!
We appreciate the shoutout and taking the time to share your feedback, Laura.
I spent money with legal zoom to set up my LLC. I was told my brand name was available and even got a congratulations message from them. At that point I started ordering products for my LLC. My shirts actually came in a couple hours before talking to the people at LegalZoom and finding out that my name actually isn't available. They never offered to make thing right in any way. Will definitely be figuring out how to get my money back.
I'm grateful too have Legal Zoom as a resource to help us launch our new business. I'm the first 12 hours we've been contracted by two different specialists and are being guided with experts and resources that have been a boost to our confidence during a time that can be a bit anxious. Thanks Legal Zoom!
Your willingness to share your experience has been greatly appreciated, Jason.
I asked some questions via LegalZoom chat today and got intelligent, knowledgeable, professional, helpful answers. So unusual for chat help! I think it speaks highly of this company and it's services, or at least makes me feel more comfortable. I have only just signed up so can't speak to the services I have purchased, but the chat help was great. (Kind of like when you go to a restaurant and the rolls are great, you know the food will be great, too!)
Thank you for taking the time to let us know that our work has been helpful to you. We appreciate your feedback, Liz.
Excellent good job serra and would refer friends to u keep up the good work thank you very much
We thank you, Steven, for sharing.
Eden was very helpful and offered questions to help me choose what type of business I want to run
Thanks for sharing, John!
Glenn is such a wonderful person, and his patience level is out of this world!, top level professionalism, knowledge and support. An asset for any company he works in! Thank you
We can't wait to share this wonderful feedback with Glenn and the team. Thank you, Bilal!
I had a simple need, and they provided a very straight-forward service. Made setting up my LLC easy.
This is wonderful to hear. Thank you for taking the time to share, John!
I started my first non-profit organization with Legal Zoom. The process was well explained and took under one hour to complete. I will have my tax ID number in under one week. I highly recommend Legal Zoom for all of your legal needs.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
We’re grateful for your positive feedback and appreciate your support. Thank you, Anastasia!