Jody F.

My partner and I started a company through LegalZoom. My bad review stems from this: We had a simple problem of failing to send an IRS form back to them in a timely manner. I admit we were late due to our business and work activities and simply overlooked sending it. We received no reminder from LegalZoom to send it. I called them to asked them if I could send it to them and they said no. Then I asked for an IRS address to file the IRS form ourselves since they now refused to file it with the IRS. Yes we were late, but we wanted to rectify the situation. They said they not only did not have the address, they also gave me a wrong fax number for the IRS. Once we paid, their support completely stopped. Instead they washed their hands of us. And guess why! It's because they were already paid. Their customer service is the typical "tap dancing" and beating around the bush and saying nothing. In summary, in my opinion, LegalZoom is an expensive way to get a fancy binder with standard business papers in it. They offer NO support after you pay them and even give wrong information! I don't trust them because I have been given wrong information leading me to suspect them being wrong with other things. I feel taken for a service that sounds good, but is NOT! Please Beware!