The ones that were less than acceptable, I simply emailed their customer service, and was issued a refund within DAYS... (in 554 reviews)
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I am a consumer who of no fault of my own does not receive US Postal Home Mail delivery. The United States Postal Service (USPS) requires our community to have PO Boxes. The system No More Racks uses to verify delivery is based on the faulty USPS system which doesn't show my 30+ year home as existing, there for the $127 I wanted to spend with No More Racks could not be spent. Glad they don't need my or others who are in my same positions business, but I personally think it is a pathetic way to do business!
Tip for consumers: Verify delivery to your address before you waste your time ordering from this site!Ask Jane about NoMoreRack
I placed an order and paid with Paypal, I got a confirmation that payment went thru. A couple of hours later I got an email telling me that my order has expired due to lack of not completing my transaction with Paypal
I called customer service and they sent a refund to Paypal which should take about a week, I am not sure why they couldn't complete my order seeing the payment went thru. .
I feel bad for customers who order from Nomorerack. I keep getting emails from them for customers who have placed an order, that includes their information and tracking number. I have written to them to correct this problem, but they have yet to resolve the problem
HORRIBLE COMPANY......its all a SCAM. I placed an order and instantly received an email to confirm my order. It stated that it was a "DETAILED" confirmation but there were no details on it. I then tried to call the company but their customer service phone number has a VERIZON recording. Totally not legit. Then I sent an email asking them to cancel my order and they flat out replied NO. Now...mind you that they state my order wont ship until 14 BUSINESS days...thats 3 weeks in real life but they cant cancel it because the order has been placed. Do yourself a favor and STAY AWAY FROM THIS SITE AND CALL THE BBB TO REPORT THEM. I wouldnt give a star but Im forced to so its 1 star and that they dont even deserve.
Tip for consumers: Dont even attempt to buy from them ...its only going to cost you money and aggravation.Ask Barbara about NoMoreRack
After reviewin the ratings I'm scared because I ordered from them for the first time just the other day!!!! I ordered two tablets for my kids for Christmas..... but now I'm scared of what they might receive for Christmas!!! The ratings are terrible my goodness!!!! How is this company still in business!!! I will be calling them as soon as they open!!! I see ppl said it's no number but it is!!! I called them last night after reading the reviews,but we got disconnected because my cell phone went dead.... but the company had called right back and left a message for me to call them right back because we had got disconnected!!! So today at 9am I will be calling them right back!!!
Tip for consumers: Plz do your homework on this company before ordering.... unlike me who is now worried to death about my order!!!Ask lynell about NoMoreRack
I ordered some blanket and week later wanted to check the status and it says I m blocked from my account that I set up with them so contacted customer service and got lane excuses for 2 days and then I received an email from them saying if I want my order to process and my account to be activated I need to scan copy of my id and proof of residence and send it to them Ya right u want my password too for my accounts and all there is no way anyone would pass their personal info to u guys I don't even know how responsible and secure u guys r and if u have no way to protect my card out on ur website hoe do I trust u with personsl info
So like I said price great but if u want to get robbed online by some hacker go ahead and order from them.
I had bad luck with them u try urs
Tip for consumers: Don't use it yes the price r cheap but the service sucks and to get stuff from them they might block ur account without informing u and explaining u and then to activate it u need to give them copy of ur id and proof of residence so they want u to scan these things n send it to them that's asking itself is dangerous and they want to u post it in there email. Sorry don't need ur cheap stuff and get hacked in everythingAsk Tejas about NoMoreRack
I ordered Christmas gifts for my kids and checked the status and they had cancelled my order - without notifying me! I called and they told me to email them. I email them and they told me to email another email which I did and am still waiting on a reply. They took my money, didn't tell me they cancelled my order and don't respond. Worst customer service experience I have ever had. Buyer beware!
This is the worst company that has ever exsisted if you order for christmas you will NOTget it by christmas. They are completly full of $#*!. I have never hated a company as much as this one. Do not order anything for christmas or your family will be disapointed and soooooo will you They SUCK
If I could've given 0 stars that is what I would've given them. I ordered a pair of camo boots but they sent them to me in black. When I contacted them, they accused me SEVERAL times of ordering the wrong thing and if I wanted to send them back I would have to pay the shipping. Also, I was chatting with a supervisor and she ended the chat with me once she told me I had to pay the shipping. I called and talked to a supervisor, who really could care less that I had had a terrible experience. He got the "free shipping" approved but conveniently there was an error making the USPS label and I was going to have to pay the shipping and receive my refund as a store credit. TERRIBLE customer service. DO NOT do business with them! Terrible refund policy and they do not take responsibility for anything.
Tip for consumers: Think of this store as...all sales finalAsk Kim about NoMoreRack
I don't even understand how the Better Business Bereau allows fraudulent websites like NMR to exist. Basically the website works the same way as Amazon does, shipping you the products directly from the manufacturer so you can get wholesale prices. The problem is, they have none of the reliability of a website like Amazon. You can expect name brand items on NMR to be third-party knockoffs, so any electronics are most likely going to malfunction and any clothes/sheets/etc. will be made of strange synthetic materials because they are simply cheaper than real electronic components and natural materials. You can expect their shipping system to be completely sub-par, resulting in botched orders (wrong sizes, wrong number of items). It all makes sense in the end; the money they save by cutting corners like this allows them to charge astronomically low prices. However, unless you're just ordering a couple of cheap, small clothing items, the grief of trying to get a refund or return an item to these hacks is way more trouble than it might be worth. These people rely on the notion that you will have so much trouble trying to get your money back that you will simply give up. If you've already ordered something from NMR, don't let up until you get your refund, for American consumers do not deserve to be scammed like this. File a complaint with the Better Business Bureau. I've even read a couple reviews where the poster claims their bank account was hacked and personal information was stolen after giving this website their shipping and payment information. Reading something like that just makes me sick, but it's the worst you can expect from a website like this. Don't EVER give a website your billing information unless it is a secure and well-known website.
Finally, I have one more bone to pick with NMR: the reviews on this very website. Normally, if you look up reviews on a website and you see alternations between 5-star reviews saying that they "would recommend this to anyone", and 1-star reviews that begin with "AVOID AVOID AVOID!!!", you can confidently assume that all the good reviews were written by employees of that website or someone they hired to increase their internet clout. Note how every single one of their 5-star reviews is by a "new reviewer". Hell, every one of NMR's glowing 5-star reviews look like they could be found on an informational page in their website. Do your best as an intelligent consumer to pick out the reviews written by real people who actually used their services, and ignore the cookie-cutter 5-star review.
Tip for consumers: Well, my most obvious tip is to NEVER use a website such as this that promises extremely low prices, fast and easy shipping, high quality, and good customer service all at once. That's simply too good to be true. Always look towards tried and trusted websites such as Amazon. Sure, you might have to pay the same prices as everyone else, but those prices are high simply because it's a legitimate company that can actually deliver on their promises.Ask John about NoMoreRack
I've order 3 androids and not like others they have done well. I'm satisfied but shipment of my two sets of sheet were weird material, and a weird size. So I'll stay away
VERY VERY VERY DISSAPOINTED. I ordered three kinds of jewelry. No wonder there's no size decriptions on the items. The sizes are even too small for little children to wear. THE PICTURES ON THEIR WEB ARE DECEIVING. I tried the site for requesting the Return Merchandise Authorization to no avail. DO NOT BUY FROM THIS COMPANY.
Tip for consumers: DO NOT BUY FROM THIS COMPANY SPECIALLY JEWELRIES.Ask Lillian about NoMoreRack
DO NOT PURCHASE ANYTHING from this company! I purchased a watch that and as stated they added #2.00 for shipping. When I received the watch it was not as described. When I called customer service they were very responsive and told me that I would have have to pay for the return shipping which is generally from $2.00 to $10.00, and theyu would email the return authorization, etc.. At the end of the conversation I was told shipping would would be $10.39!!! I questioned the outrageous charge, commenting they shipped it to me for $2.00. After numerous emails; all of which were not satisfactory I was told I could pay for shipping myself and send them the receipt Only problem was I already sent the item back following their strict insructions. Note their closing sentence in their emails:
"If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal."
So NOT true!!!
Tip for consumers: BEWARE!Ask Bruce about NoMoreRack
I've ordered a couple of times from NMR and each time was completely satisfied with the merchandise I received. Shipping time depends on what the item is, so allow enough time, especially during the holidays and if you need an item quickly. One item took two weeks and the others about 5 days. I think this is acceptable, considering the savings. No problems with NoMoreRack.
Tip for consumers: Nomorerack sells out quickly on certain items so if you want something, especially if a size is involved, order early.Ask Leslie about NoMoreRack
I've ordered everything from citrine and diamond earrings to suits and haven't been disappointed as of yet. So far, not one item has taken longer than five days to show up.
I don't buy refurbished anything so I can't make a comment there, but I do understand that since it's an Amazon trusted site and I use paypal, my purchases are covered no matter what.
When I bought a $500 pair of earrings for $69, I was thrilled (and I took them straight to my jeweler to have them inspected and he bought the same pair for his wife!)
Tip for consumers: Remember that this is sort of like Amazon, where each product comes from a different seller so shipping times and reputations will differ.
Don't ever buy refurbished products. They're someone's used and abused leftovers that were fixed up and sold again.
I have ordered multiple products from this site. The first was a "ceramic" knife. It took FOREVER to arrive and when I tried to used it, the stupid thing couldn't cut through ANYTHING. I also ordered some speaker that had water lights in the,. When my package arrived everything was broken and the package was COVERED in liquid. Shopping on these kinds of sites is a risk that I am longer willing to take. And the return process is a pain.
FIRST: Item was INCREDIBLY cheaply-made.
SECOND: They pretended they hadn't received it back and sent a 'reminder email' -EVEN though it had been received by them FOUR DAYS PRIOR to their email.
THIRD: No refund - only SITE CREDIT - being FORCED to buy more of their cheap crap.
FOURTH: No customer reviews for the items... gee, wonder why...
Tip for consumers: Don't use this site.Ask MONA about NoMoreRack
I have ordered from this site several times and have never had a problem. Shipping time was a little long but I think it is because the items I ordered shipped from CA and I live in MS - that is always at least a 5 day ground transit. Everyone complaining about this site clearly doesn't understand the nature of business it is. I am a seller who works with sites similar to nomorerack. This site is basically a host site, similar to eBay and Amazon, in that it partners with sellers who have items to sell. The sellers pay a commission to nomorerack for basically selling their items. All customer service and order handling is done by the seller, not nomorerack. If you have a bad experience with those, it is not the fault of nomorerack and they do not deserve a low rating.
I threw caution to the wind and decided to give nomorerack a try because the price was so good. I ordered a men's suit (my daughter's wedding was coming up and we needed a new suit for my other half) and it came within a week and was very nice! I was honestly very pleasantly surprised. He went to the wedding in the suit and looked like a million bucks. We got so many complements on how good he looked, it was my little secret how little we paid. I purchased a pair of tall riding boots and a another suit for him in a different color to have on hand. I have now purchased 5 items, all have come within a week in perfect condition. They don't notify you when the item is on the way, so don't be expecting shipping notice. The item just shows up in usually 6-7days for me. They did notify me when the item was delivered however. I will continue to order.
Tip for consumers: Don't worry that your item hasn't shipped because they don't seem to notify of shipment, but they do notify of delivery. Everything came quite quicklyfor me.Ask Heather about NoMoreRack
AVOID AVOID AVOID!!! On 11/514 I purchased a pair of boots. Today I decided to see if there was any update so I emailed their customer support email from the website. I received a quick response saying that because my account was cancelled they cancelled my order. First, I never cancelled my account and still have access to logging on it. Second, so if my order was cancelled where is my refund??! I emailed back asking that I want a refund or the product. I was told they gave me a refund. THEY DID NOT! I searched my entire bank statement and the only thing on their from this company was the initial charge for the order! I told them I did not receive any credit and to provide a copy of the refund and the last 4 digits of the bank account. They told me they couldn't do that and there was nothing else they can do. I issued a complaint with my bank about this company and issued a complaint with the better business bureau right after this. Please, i went against my good judgement and ordered from this company. Don't be in the same boat I am with no product and being charged! IF YOU HAD A PROBLEM, PLEASE ISSUE A COMPLAINT WITH THE BETTER BUSINESS BUREAU if they get enough complaints maybe they will shut the site down. I was literally robbed.
Tip for consumers: DONT!Ask Khloe about NoMoreRack
I ordered from this site for the FIRST and LAST time! I ordered 3 pair of boots and only received two pair. I received an email stating that they regret my issue, but it was nothing they could do because they had no way of knowing the weight of the shipment. They didn't even try to come up with a solution and I have paid for product that I have not even received! VERY DISSAPPOINTED in their customer service and my first experience! Not to mention how my two boxes look like they were stored in an old space.....raggedy, broken down, and beat up!!
Tip for consumers: Be careful what, whom, and how you buy online! My First and Last experience because I have lost money due to unconcerned customer service! I Will truly say stay AWAY from NOMORERACK! I definitely will!Ask Marie about NoMoreRack
Purchased a pair of boots and after opening the big envelope they were in, To my horror, found the box to be beaten all to hell, crushed and looking like they had been stored in a warehouse for years. Worst packaging I have ever seen.
Tip for consumers: go somewhere else, the price drop is not worth what you're getting....Ask Victor about NoMoreRack
I was extremely nervous about buying from Nomorerack because of all the shady reviews. However I took a chance and bought a refurbished Nikon D3200 refurbished DSLR camera because it was almost half off. From clicking "buy" to it arriving on my doorstep it took 6 days and was shipped via FedEx which was nice. I have my camera and it's everything that it should have been. I think you just have to be careful and triple check the descriptions on the site when you buy things. As long as you are careful you won't get duped into receiving something different than you had expected.
I should have realized when I saw 1600 thread count sheets for 22.00 that it was too good to be true...but I am an optimist so I ordered them. They are very, very thin, elastic around the edges on the bottom sheet is very cheap and I hate to think what will happen when I wash them. As tempting as those pictures, resist the urge as you may be burnt worse than what I spent learning a valuable lesson.
I was told about nomorerack by a friend that I have met at my gym and she told me about this site and where I could buy cheap fleece leggings and so because some things sound too good to be true I have been reading so many bad negative reviews and how they had a tire smell to them or not recieveing the order in good timing or it was a SCAM... . Well I just ordered mine on Nov 13 2014 and just got them Nov 17 2014. They don't smell like a tire and they fit and are 100% what I was hoping for. I'm glad I decided to take the chance for 4 pack $21 . I'm sure now that I'll always order from here I'll have to return something at some point but I will not leave a negative review unless they tell me 'to bad, and wont give my money back or not recieve my order at all lol... PLEASE over look the bad reviews and do your own research
Tip for consumers: I did not give any stars on the return because I have not had to return anything.Ask chanell about NoMoreRack
I was getting ready to order from this site, but after reading all the negative reviews and checking their BBB rating and seeing that great big F with almost 3000 complaints, I'll pass...
Tip for consumers: check BBB for any site you would order from.Ask Gail about NoMoreRack
I have ordered from NoMoreRack many many times. Whenever I was not happy with the order, I called and spoke with customer service. If the item was being returned because the size was not true or anything that they were at fault for, they would send me a shipping label and the refund would be on my card as soon as they received the item back. I have never had an issue with this company. I have ordered, clothing, shoes, sheets and electronics without an issue. I have taken advantage of their free shipping charges which they have going on between 3PM and 6PM every day. In any event, their shipping is a mere $2 per item which is not a train smash. People have to realise that you always going to get exactly what you pay for. If something is inexpensive, you are not going to be getting the quality that you would pay at Macy's or Nordstrom. Overall, I have used them and will continue to do so.
I ordered a king size sheet set in light brown, but I received a full size sheet set in dark brown. Upon contacting NoMoreRack, I was informed that I ordered the smaller set, which makes no sense as I do not own a full size bed. The email I received confirming the order shows an image with the right color, light brown, but provides no detail on the exact order. The company will take the item back and give me a credit, but at my expense to ship it back. I feel that it is the company's error, and they should pay to have it returned. I will not make any more purchases from this company as clearly they can change your order, and take no responsibility for it.
Tip for consumers: I would just suggest verifying your order any way you can as they clearly make errors.Ask Michelle about NoMoreRack
Purchased a pair of Beats by Dre headphones. While they did come in a timely manner the packaging was sketchy. The headphones are clearly a knock off and not even a good one. Beats have a trademark flat cable and these are round. I immediately contacted customer service to found out how I can return them. They provided my with a RMA and a return label but will only give me store credit. Why the hell would I want to purchase anything else from them.
Tip for consumers: Don't buy anything from this company.Ask Jen about NoMoreRack
I ordered and UNLOCKED Samsung galaxy s4 active and it arrived in about a week. I had to go to T mobile and get a new sim as mine was too large. T mobile transferred my data onto the new sim put it in the phone and you guessed it the phone was not unlocked. They would not transfer my data back onto the old sim so I had two choices to wait the 4 days to hear from customer service or buy the unlock code for $30. Nomorerack offered to have me mail the phone back and they would send a new one ( so I would be without a phone for another 2 weeks). I have asked to be reimbursed the $30 and also it was supposed to have a year warranty but of course there is nothing saying where to return during the warranty period. It was supposed to be grey and it is black.
Tip for consumers: Probably not a reliable place to buy a phone.Ask Laura about NoMoreRack
After waiting 2-3 weeks for delivery on ym samsung galaxy s3 white unlocked I received a brown verizon affiliated galaxy. After speaking with multiple customer service reps I find out I have to wait 2-3 more weeks for delivery of my return item. To compensate me I got a 5.00 credit. Do not buy from this site.
Ordered twice and always some issue. Last product was not good for me after trying so wanted to send it back but they said I can't send it back as it was Finale Sale. However I told them that the product is not as described on their web site so finally they agreed for me to send it back to manufacturer and they will not give me the money back to my credit card but the credit for their web site. But I don't want to order from them ever again!! Will be arguing! I want my money back to my CC!!
Prices low? Ha! iPhone 5s they said original price was $999,99 (well never!) but their special price is $719,99. Yeah, great, but when you go to Apple.com this phone with the same memory space costs $599, so $120 less than on Nomorerack. No thank you. Get lost!
Tip for consumers: Never buy from them! Prices low? Hmm check other shops and calculate well. They don't agree for returns!Ask Malgorzata about NoMoreRack
They were the worst to deal with. We wanted to return android tablets that were complete garbage and they made the process nearly impossible. Because I negotiate for a living, they were not going to get away with it. It took numerous phone calls and emails to finally get them to take them back. At every step of the way they attempted to stop the process. They must count on the fact that you will eventually give up. NOT WORTH THE AGGRAVATION.
Tip for consumers: Don't buy anything from them.Ask TBalls about NoMoreRack
BUYER BEWARE!! I've shopped on this site and like others, it is a SCAM! If you feel like you want to shop here, I'd encourage you to research their product offerings. I've purchased from them before, believing that they are an actual online discount outlet, I wasn't too thrilled with what I received, or that it took so long to receive the products. I excused the quality, late delivery, etc. because it is a discount shop! However, today I saw that they have a Crazy Fit body vibrator machine for $265, I thought wow, this seems like a good deal. However, I decided to do some price comparison shopping and I am so happy that I did because low and behold, the same exact product, model, etc., etc. was offered at a lower price on Amazon, WalMart and a few other places, also with NO shipping costs! I'm upset because the only time I ever give feedback is when I catch a company/person doing a good job because I feel like there is too much negativity in this world to complain about those that do not. Yet this time, I think I would have felt bad if I didn't share my experience and if this so called "discount" online store took advantage of even one more innocent shopper!
Tip for consumers: BUYER BEWARE!! Do your research & compare their products, pricing, and quality!!Ask Michelle about NoMoreRack
Shipping times vary. I have received items in a couple of days or a couple of weeks. One item arrived so late that I was told to keep it at no charge! I ordered a Windows phone from Amazon and it took a couple of months to arrive.
I have been receiving emails daily from NOMORERACK for some time and had built up quite a large amount of items.
However, on going to the pay section, I discover that they only ship in America.
I live in England. Why send me emails if I cannot order ???
Tip for consumers: IF YOU LIVE IN ENGLAND. DON'T BOTHER. THEY WON'T DELIVERAsk jacqui about NoMoreRack
I ordered some California King sheets from here thinking I was getting a steal. I waited for 2 weeks just to get a shipping confirmation. Then, I get excited to open and put my new sheets on my bed and bam, not even a California King size (like I specifically ordered) and the color was so off it wasn't even funny. I decided to keep the sheets as it would of been too much hassle to get them returned. Very Dissatisfied. Boo
I have ordered twice from this website. Got both things I wanted. Only took a week each time to get to me. Ordered a set of tank tops and more recently a couple cardigans. Love the quality and was easy to order. I love this site!
I ordered a air fryer. There was no mention it was refurbished. That makes a big difference. I was not happy. I also ordered a large dog bed. Hah the bed is for a small breed dog. It was far from large. I am not happy
Tip for consumers: Don'tAsk Elinda about NoMoreRack
DO NOT ORDER FROM NOMORERACK......SCAM......SCAM.....SCAM!!!!!I ordered a tablet for my son at Christmas. First of all it took them 5 weeks to ship it. That was after I emailed them constantly. Then I get it and it worked for a couple of weeks, then the screen went black and never came back on. I emailed them again and they said "sorry sale was final". Then all of a sudden my bank account was hacked and someone charged over $900 on my account. Including a western union for $400. I've had my account for 15years and NEVER had this problem. Ordered from them and boom my account was hacked.
Sent me an item that wasn't even offered on their sight and said that there is nothing to do about it. I can return it and maybe get the item I'm wanting or maybe get a refund. Biggest waste of money and time
Tip for consumers: DO NOT ORDER FROM THIS SITEAsk cierra about NoMoreRack
DO NOT ORDER FROM HERE! I was recently credited for a broken tablet I ordered from here they refused to give me my money back so I went on the site and ordered "ASSORTED COLOR BRAS" they sent me 12 bras the same color. Please someone tell me who would buy 12 of the same exact bra in the same exact color!!! NOBODY they also run very small they do not fit and the fine print said "finale sale" so now I'm stuck with these the box is just sitting in my kitchen I don't no what to do I've been e-mailing back and forth and nothing! I don't have a lot of money to just be throwing it away like this I believe that whole site is a scam!!
Tip for consumers: This site is such a rip offAsk Michelle about NoMoreRack
I purchased a set of King size bed sheets from this company a few months back. While the pricing of the item was really great, ($25.00 for king size sheets and 2 pillow cases) and shipping was quick, the overall quality of the product was less than expected. The sheets are very soft, as described, however they don't quite fit my pillow top king size bed. Maybe they are on sale at this low price because the sizes are uneven?? Great prices, good service and fast shipping are all fantastic qualities to have, but don't quite compensate to waking up with sheets coming off the bed.
Tip for consumers: This company has a lot of great products available, I've only had experience with the sheets. While I probably will never order sheets from them again, I may order other items.Ask Donna about NoMoreRack
I ordered 5 clothing items and while it ticks me that they are all coming from different places in different packages what is ridiculous is that 2 of the 5 are the wrong size!!! The packaging slip has the size I ordered but the garmets aren't right! I don't have time for all these returns...who's running this business anyway? Low quality garments too...don't bother!
Tip for consumers: Buyer BEWARE!!!Ask Karen about NoMoreRack
24 Questions & Answers
Good day! We apologize, however, the order number you have provided was invalid. For us to assist you accordingly, may we kindly ask you to please provide us with the correct order number or the email address associated with your account? Thank you.
You may contact us through this link: https://www.choxi.com/info/customer_service .
Always here to help!
Choxi - Everything You Love, For Less.
Good day! Thank you for posting your question. Kindly see the information below which you may also find in our website's FAQ page:
"Where are you located?
Our office is headquartered in NY, but we only sell online at www.choxi.com."
For more information, you may also visit our FAQ page at www.choxi.com . If you need further assistance, you may also contact us through firstname.lastname@example.org .
At Choxi, customer satisfaction is our main goal.
About NoMoreRack (from the business)
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