Though I've had a couple of bad experiences with the actual items, I think its important to remember that NoMoreRack doesn't MAKE the items, they just sell overstock, like overstock.com for example. Even the times I was not satisfied with my items, customer service was fantastic and even paid return shipping when the item was defective. It's up to you to do outside research on the products you're purchasing there, but their customer service is always great regardless.