I just received my first order on Jan 9th. I ordered it on Dec. 31st. It was shipped by two-day shipping on the 7th and they insured it. (Shipping for me was free.)
True, the package comes with no packing slip, so if you ordered more than one item and it is shipped separately, it could get confusing. The quality is pretty much what I paid for and my comments are the same as other complaints I've read about the microfiber couch cover - the back slides down very easily and the backing is very thin. I've yet to wash it and find out if it holds up. Still, it was a bargain and the whole transaction worked beautifully. You have to be a very savvy shopper to use this site to your advantage. Do your research beforehand and have realistic expectations, considering the price you're paying.