I have placed several orders with these people and have not had any problems... however, I ordered and received a watch, set the time and it didn't work, sent an email and did get a reply almost immediately, asked if it was defective...?!?! I replied yes it doesn't work. They then sent me a return authorization number and a UPS shipping label. When I was preparing the box for return, I started fooling with the watch and it started working, soooo I sent them an email and told them I was keeping the watch, I really liked it... but also said if it stopped working in the next week I would return it. I am a little concerned for future orders from the reviews on here. I do know I won't order any technology items...