I ordered a couple of items from this site. I was leary at first as I never heard of them. I did receive the item w/in a reasonable amount of time considering the Holidays. However one of the items I received was not what I ordered. So I sent it back w/ the label and RMA process they provided. The item was returned promptly and they received it on Dec. 16,2013. It is now the New Year, Jan. 01,2014 and I have yet to receive any refund. Previous reviews / comments are correct... they do NOT accept phone calls, only emails. And then they do not always reply. I am in agreement w/ other. I am done w/ them. I will no longer shop with them and will stick w/ Amazon.