Katie P.

This is a clear case of Buyer Beware 'Caveat Emptor' and should be noted as such. I had no idea when my colleagues and I started ordering. I want to give other consumers the following information, so that they may make an informed decision to do business with this company or not.

To be completely honest with you, and as a customer of choxi, just having them get an order correct would be nice! I have ordered more than several items, on more than several occasions. So far, I have had to inquire about purchases that just do not show up. ( My advice is to keep a very close tab on everything that you order because it is all shipped out separately, from different companies.) So... the problem may be the fault with the companies that are shipping it out. But, that is neither here nor there. It makes no difference. NMR / nomorerack / choxi are putting their name on the line not to mention their reputation, and they are the ones I paid. They should have done their due diligence before they involved the consumers en masse with their choice of "partners".
I am amazed that there seems to be no internal tracking system in place to alert nomorerack / choxi that one of their "partners" is not fulfilling their part of your order. That is no way to do business. By the looks of the complaints I read, they seem eerily familiar to my own. And, those that have had no problems with your orders, good for you. That is awesome, but that should be norm, a business is SUPPOSED to send out things that you have paid for. I can't give them a pass because a few people are happy. There are thousands of complaints.
So, after you repeatedly inquire about the missing item the company sends a auto generated email in reply. When you do get a semi- legit email saying oh... our partner can't fulfill that commitment. Thats when you are promised a refund that you never receive. That is a very careless attitude. Do they not have inventory software of their merchandise, so that when I order, and I am charged for merchandise, that it is actually on the shelf? Why waste time? I can answer that. It is all about the money. Once they have it, you are pretty much left with two options, lazily leave them to it or fight and make a racket for a refund. I wanted to say upfront that, I did receive a single refund for a forgotten item, that by the time I called inquiring about it, because it was over looked... it was out of stock and unable to be fulfilled. We all know that mistakes happen, and I am good with that, but compiled with all of the other mistakes, it boils down to shoddy practices.

The head scratcher is when package arrives, you open it and inventory your goodies and the package contains some random merchandise. Just an item. Not even close to what you ordered. This is perplexing since It has the order receipt, right there, with it in the package. No checks and balances or quality control in the shipping area for sure. So, we all know that it states on the receipt what is to be shipped from their company, obviously they do not. No rhyme no reason, just off the wall merchandise you didn't order, and now have to devote time and effort to return.

So, here is the kicker, what do you have to do for 90% of your purchases that you have ordered? Get a RMA, box up the item, take time off from work, go to the post office, stand in line, mail, and wait... yet again, hoping that 'IF" the item is in stock, maybe whomever, fills the order this time will actually read the invoice.
Most often, by the time you receive your package in 3 - 4 weeks or longer, the items that were originally offered are now out of stock. Soooo, you mail back the wrong carelessly sent item and IF they credit you, there's a surprise...
Ohhhh, yeah... the restocking fee issue. Yeah, you lose money when you return the item you never ordered in the first place. They don't send out the correct item, they take it as a return minus restocking fees and credit you the rest. It simply is just not worth the frustration or monetary loss. So you see, returning items is not in your best interest because you will lose either way!

I am waiting, for the last thing I ordered to arrive and I am closing my account. I gave them my business, I gave them a multitude of orders, we spent some cash, I gave them the benefit of the doubts we collectively began to have. But, I tried to look at this in a positive light, because the few things they did get right were fantastic, they truly were. But, for me and my colleagues dealing with this company was a crap shoot. Obviously the odds were not in our favor, we experience more negative than positive interaction. I experienced from this company a lack of pride and professionalism, and feel that it just is not set up to correctly ship merchandise in both accuracy and in a timely manner. And charging in the form of a restocking fee for items consumers didn't order in the first place is simply dishonest and underhanded.

I must say, the most frustrating thing is trying to communicate with their customer service. It's seems as if literally, no human reads your email. They never address any questions that you have asked or refer to anything that you stated in the correspondence, and seem very computer generated. It's at this point that you realize you are not engaged in a solution.
I suspect that all interaction is all automated by programmed algorithm, until you get heated, only then did it "seem" like I may have been speaking to a human. But, Honestly, I am still not sure, because it was like speaking to a brick wall. The only options are to send merchandise back and they don't tell you upfront that you'll lose money on restocking fees, contact the NY BBB or bend over and take it up the tailpipe And since this shoddy business has gotten more wrong than right, I simply can not devote that much time standing in the post office returning carelessly sent merchandise.

Since, I do all of my business online, as well as my co workers, I must say that I personally will never recommend this company. It's track record with just my account is dismal

Update*****Jul 8,2015, The last item never arrived. When I contacted choxie I got the run around. I received emails that claimed that the merchandise was out of stock, another that it was shipped out and yet another claiming I was in receipt of the item. They sent a tracking number that said it was delivered to a NJ address. I do not live in New Jersey. So, I got fed up and I contacted the NY BBB, where the head office of choxi is located. With a fabulous mediator, I provided all the confusing emails and outright stalling tactics to him, and that wonderful man got me my refund. New York BBB, what can I say... you are awesome!

So, in light of the fact that I had to enlist help to pry my refund from this companies greedy little fist, I stand by my review. If you have experienced something similar please file a report at *******@newyork.bbb.org let them help you.