I have bought several items including electronics, make up, jewelry, clothing, and other stuff. Every thing has worked and all are still being used at least a year later, I always get them in a short period of time, no complaints about shipping.
I've read the complaints about NoMoreRack, and it seems to me that the things people are complaining about are things that can and probably has happened no matter where you purchase from, some times products have defects, most of the time they don't. Doesn't really matter where you get it from. And YES you can return most items, you just have to read the fine print to see how long you have! Each item tells you weather it can or can't be returned.