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Booked a room through HotelTravel.com, payment withdrawn from my bank account next day. Called Hotel to check reservation status, was told no reservation on file and no vacancy for my reserved date. Called HotelTravel.com, which by the way is in Thailand and they do not have a 1-800 or stateside number, and was told reservation should show after 24 hours of booking on their site. Continued to call Hotel for 5 days in a row only to have same response. Finally canceled my reservation on the HotelTravel.com site...only to read the fine print and find out it would take 3 weeks to be reimbursed!!! I will never use them again!
I made a booking this afternoon for a Sydney hotel at the rate offered on the website. Submitted my credit card details and agreed to the amount of $275.32.
Received an email saying my credit card couldn't be processed so I immediately went back on to change the credit card to get the booking at the same price. I submitted the exact same credit card details for the exact same amount of $275.32, received a new booking confirmation number.
Two hours later I receive an email saying the room is confirmed and the price is $324.78 NOT $275.32 that I had submitted a booking for.
Total fraud in my eyes as you simply can't increase the price without advice to the customer. Also interesting that I submitted the exact same credit card details and it worked....at a higher amount!!!!
AVOID AT ALL COSTS!!! Tried to call and sort out, however mo supervisor, tech support or complaints area to speak with to resolve the fraud committed on their behalf!!!
Will never book through again and agree that Hotels Combined needs to be aware of this activity
So in other words they took out the money for the reservation even though there were no rooms available at the hotel. Then I'm scrambling to figure out how to get my money back. No answer at the 24 hr service desk and no one available for the live chat. Good grief! Finally got through to someone who told me they were emailing me other choices, which of course were higher price options I'd already rejected. I said thanks, but no. They get one star for saying they would release my money. Here's hoping they do.
AVOID WITH A PASSION- HotelTravel.com constantly over charges using their services. Do not deal with them, deal directly with the hotel motel in question and save 10-15% per day. They do not honour stated best prices, booked a room at the Sundower Hotel in Dubbo Australia, cost $161.08 from HotelTravel.com , found out to late best price from the hotel directly is $139.00.
Do not use this company! Upon trying to book a hotel through Kayak.com one of the results led me to HotelTravel.com. Upon trying to book a room I received an error message telling me that the room was no longer available. That would all be fine except that they continued to charge my credit card. My Fraud Prevention department called telling me that the charge went through. Furthermore, they did not provide me with a confirmation email telling me that they have charged my card, and the customer service agent told me that she will not do so either. She would not transfer me to her manager, and the only working phone line available was in Thailand, so I had to make an international call at that. We then received an email from the company stating that they would reimburse us only if we gave them all of our credit card information- I don't think so. Do not get cheated out of money like I did. Stay away from this company.
don't use this booking site or you will get rip off. I book a hotel in Jakarta using this site for about AU $ 600 for four nights but when I check In at the hotel the price the hotel charge me $700, I realize after I made the payment. When I try to claim it back to the reception and show all my booking details with the price that I receive from hotel travel, they check it and said the price in their system is didn't match with the price I shown them. A they contact hotel travel and hotel travel said the right price is the one that the hotel receive ( of course because I already pay ) hotel travel won't take any responsible what so ever, I book the hotel because of the price and they can just tell you "what ever" the price you book was wrong and you must pay more when you check in. They said if I not happy I must contact them my self, but I knew I will never see my money again. Stay away from this site, it's a total scum!!
Booked a hotel through them - but when problems arose at the hotel, and I
tried to contact them by phone, none of the numbers listed on their website worked and the on-line chat did not respond. Avoid, even if they try to tempt you with low prices!
I used HotelTravel out of desperation rather than common sense after reading the negative reviews. I was directed there via HotelsCombined. It was the only website offering a decently-priced hotel in Boston at the time we wanted to travel. I received confirmation as well as a hotel voucher, then contacted the hotel to make sure they had a record of our booking. They did not! I then checked my credit card statement and found that my card had not been debited, so obviously the booking did not go through. I contacted HotelTravel but don't expect to hear back from them. They are still offering the same hotel for the same dates, so it seems that their reservation system has a few problems. Needless to say I'll never use them again.
Unfortunately I used hoteltravel.com through hotels combined who directed me to their site. Upon booking for the Marriott hotel in Sydney and charging my credit card an email was sent stating that they could not fulfil the booking as the hotel was booked out.
I have read most of the reviews on here and while hoteltravel.com spout off their customer service garbage giving their sincerest apologies and "this is not what the company stands for" and offering a 24 hour customer service in reality you emails get ignored and get hung up on or wont answer when trying to call them. I fear I have lost almost $1000 to these scam artists!! Hotels Combined and Trivago also need to really scrutinise who they conduct their business with.
WARNING !!!!!! DO NOT USE!!!!
I have used HOTELSCOMBINED for years and have traveled all over the world and never encountered a problem booking through their room agent companies....then they started using HOTELTRAVEL as a room agency....The prices seemed good....but that the best comment I can make.....they sent me a voucher for an Embassy Suite stay....when I arrived Embassy Suite had no record of my reservation so I had to check in and pay Embassy separately (by the way their price was $8 cheaper than HOTELTRAVEL......OF course when I recieved my credit card bill , both charges were included........I have tried contacting HOTELTRAVEL...by phone (in Bangkok) they promised they would check into it.......a month later they sent my an email asking me what the dispute was , as if it was the first time they had heard of the discrepancy. I received their email on Feb. 9th demanding a copy of the hotel check in charge.....they did not include an address and wanted the response by Feb. 9th ........OK.......They are totally inept and probably a scam........DO NOT USE. I am so disappointed with HOTELSCOMBINED , that they would use such a lousy agent , I have quit using them until they discontinue using HOTELTRAVEL......there are other options out there and I don't need the headache.....SCG California
I booked a 5 star hotel in London through this site, and I believe it was a significant savings over other travel websites. I paid in U.S. dollars and received a voucher from the company, which I printed out and handed to the reception desk at the hotel. Easy! Another good thing about this site is that the quoted price includes the TAXES! I learned of this site a few years ago when my friend and I stayed at the same hotel in Los Angeles, and she got a really inexpensive rate. I would recommend this company based on my experiences.
Get flat USD 30 discount on a minimum transaction value of USD 200 per booking!:Once you select a hotel and room type, you will be taken to the ‘Traveller Information’ page where you can enter the discount code and then simply click ’Apply’.
Please note: that the discount will only be applied to your booking if all of the eligibility criteria, as well as the Terms & Conditions are followed.
Discount Code : 30HTDISC
Start Date : 20/6/2014
Expire Date : 25/7/2014
DO NOT USE HOTELTRAVEL.
I had such a bad experience with them. I booked a deluxe room with them but there was no information on bedding configuration, both on the website and on my booking confirmation. So I contacted their online support staff to verify. They told me I got a room with a King bed. I requested for twin beds instead. They claimed they have made the request to the hotel but refused to send me a confirmation.
I was a little nervous because someone else posted a review in the same hotel that they made a request to HotelTravel for a King bed but the hotel did not have rooms with a King bed when they arrived. They were forced to accept a room with twin beds. It is really questionable whether HotelTravel did contact the hotel, especially when they refuse to give confirmations.
Bedding configuration is one of the most important considerations when booking a room. Most couples do not want to sleep on separate beds and most friends are uncomfortable sleeping on the same bed. What kind of room reservation service does not tell you what kind of bedding configuration you are getting when you are booking a room?
And what kind of service does not give you confirmations on your requests?
Do you want to get a surprise when you get to the hotel and find out what room you are really getting? Do you want to argue with the service desk because HotelTravel did not contact them about your request?
This will be the first and last time I will ever book with HotelTravel. They aren't always the cheapest and their service really sucks.
Absolutely I have had a negative experience with these scam artists.
I booked a 5 star hotel in San Diego, 5 days before my scheduled arrival date, for a bit under 200$ a night.
3 days before I called the hotel to confirm and they had not received my reservation. I e-mailed hoteltravel.com to verify, as I was concerned since it was my first time using them and they had already charged my credit card. They responded saying my room was "100% guaranteed" and not to worry, as the name would only be given to the hotel 24 hrs before so they did not know about my reservation yet because of that.
Reassured, I left it be until the day of my travel I received a last minute e-mail saying they no longer had this reservation and I had to chose between two other options:
1) a 5 star hotel in a different city
2) a 3 star hotel in san diego which I could instead simply book on expedia for 130$ myself
They offered no change in the price if I took these either of these absurd options.
I called, and after speaking to an incompetent woman reading her responses, I was put on with a supervisor. While he was very polite he stated apologetically he could do nothing for me. He also said very apologetically that it upsets him to hear of this situation because it happens so often with them, and he feels what the company does is wrong and manipulative. They tempt you to book with great deals they don't really have then try to switch you to bookings they have but haven't been able to sell.
Their own employee told me this, ashamed and embarrassed to still be working for these criminals.
ABSOLUTE SCAM ARTISTS.
I thought I found some bargains on their website for my upcoming trip so I searched them online to see what their reputation was. Needless to say I came upon a lot of bad reviews for them.
I thought maybe some of these people that were writing bad reviews were overreacting so I decided to contact one of the hotels directly regarding the price I found for their hotel on hoteltravel.com before I purchased.
The reply that I received was that hoteltravel was not accurate in the pricing that they are showing and that the hotel would never honor the price that was listed no matter how many 'vouchers' I showed up with. The hotel, which is a well known 5 star hotel, has been trying to contact hoteltravel.com to get them to correct the information they are advertising on their website but has not been able to reach anybody at hoteltravel.com .
So the lack of communication I have read about with hoteltravel.com goes both ways.. they dont communicate well with their clients or the hotels either. Thank god i checked them out ahead of time because i would have been totally screwed if i had trusted them.
AVOID! AVOID THIS $#*! WEBSITE. YOU BOOKED YOU HOTEL AND ONLY TO FIND OUT THERE IS NO BOOKING. YOU END UP PAYING MORE THAN THREE TIMES OF THE SAID RATE. THEY DO NOT PROVIDE CONFIRMATION ON EMAIL IF YOUR BOOKING WAS REJECTED. YOU BETTER OFF CALLILNG THE HOTEL TO BE SURE THAT THEY GOT YOUR BOOKING. THIS IS BASED IN THAILAND AND VERY VERY UNERELIABLE. LEARN MY LESSON, IF MIGHT BE CHEAPER BUT YOU END UP PAYING MORE. ALSO, I NEED TO CHNAGE MY CREDIT CARD TO BE SURE IT WAS NOT STOLEN. PIECE OF $#*!. BUY FORM US WEBBASE RECOGNIZED COMPANY.
8 Questions & Answers
Thank you for your message.
We are pleased to advise your booking is 100% confirmed and paid for. Our customer service team will shortly be sending you the hotel's internal confirmation number, which you can use to cross check your booking directly with the hotel.
Should you have any further questions or concerns, please do not hesitate to contact our Customer Service Team (http://www.hoteltravel.com/network/contactus.asp) and provide your 7-digit Booking ID.
Many Thanks & kind regards,
The HotelTravel.com Team
Please be advised that you will need to contact the hotel directly to arrange transfer from the airport.
If you require the contact details for the hotel, please get in touch with our Customer Service Team (http://www.hoteltravel.com/network/contactus.asp) and provide your 7-digit Booking ID.
Many thanks & kind regards,
The HotelTravel.com Team
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