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I used HotelTravel out of desperation rather than common sense after reading the negative reviews. I was directed there via HotelsCombined. It was the only website offering a decently-priced hotel in Boston at the time we wanted to travel. I received confirmation as well as a hotel voucher, then contacted the hotel to make sure they had a record of our booking. They did not! I then checked my credit card statement and found that my card had not been debited, so obviously the booking did not go through. I contacted HotelTravel but don't expect to hear back from them. They are still offering the same hotel for the same dates, so it seems that their reservation system has a few problems. Needless to say I'll never use them again.
Lucy K.'s review of HotelTravel.com earned 6 Very Helpful votes
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Dear Lucy,
We are sorry to hear that you are disappointed in the service you have received from HotelTravel.com, however, let us assure you that once a booking has been placed and confirmed with a hotel voucher, it is fully guaranteed.
In addition, please note that we are a pre-paid service and in order to take advantage of our low rates we require full pre-payment for our bookings. We do note this in the FAQ section of our website under the ‘When will my credit card be charged for my reservation (if applicable)?’ section.
We also enable our customers to choose to be charged from a wide variety of currencies, in order to help protect against any exchange rate fluctuations that may otherwise be applicable.
Furthermore, with regard to your contacting the hotel and their not having any record of your booking, please note that only 2-3 days prior to a guest’s arrival date are names provided to the hotel. This is done to avoid any confusion when checking in as the wholesale agent receives ongoing name changes to their allotments.
We trust that you shall find this explains the booking process. For further confirmation, please provide us with your 7-digit Booking Number.
Many thanks & kind regards,
The HotelTravel.com Team