HotelTravel.com Questions & Answers

Here’s what consumers have asked with answers from HotelTravel.com staff and previous consumers.

16 questions answered

13% answered in 1 day

Question:

I booked a room for 3 adults the gave me a standard room does this room have 2 beds? i hope so because i said 3 adults! can somebody help me if i need to change my reservation? its for june 6 2016 I booked a room for 3 adults the gave me a standard room does this room have 2 beds? i hope so because i said 3 adults! can somebody help me if i need to change my reservation? its for june 6 2016

Answer:

Normally standard room would have a double and single. But best check with hotel direct. Never again will i use a third party

By michael s. over a year old

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Question:

Still got not back my money on my account for my booking "4681555" very poor. seems there is something wrong. how can they take money, than cancel the booking and say offer not still there and take long to give back. or never and i have to cantact police in thailand.

Answer:

A: Dear Roger, Once your refund has been processed it can take up to three weeks for your bank to credit your account. This amount of time depends on your card-issuing bank who you should contact directly for further information. If you have not received your refund after three weeks, please contact our Credit Department by email: credit@hoteltravel.com. Best regards, The HotelTravel.com Team

By HotelTravelcom T., over a year old

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Question:

We just booked with this site for accommodation in kingscliff australia at salt resort. by the look of these reviews doesn't even look like we are guaranteed our booking and the money has come out. can you tell me if our booking is confirmed? We just booked with this site for accommodation in kingscliff australia at salt resort. by the look of these reviews doesn't even look like we are guaranteed our booking and the money has come out. can you tell me if our booking is confirmed?

Answer:

Dear Shane P., Thank you for your message. We are pleased to advise your booking is 100% confirmed and paid for. Our customer service team will shortly be sending you the hotel's internal confirmation number, which you can use to cross check your booking directly with the hotel. Should you have any further questions or concerns, please do not hesitate to contact our Customer Service Team (http://www.hoteltravel.com/network/contactus.asp) and provide your 7-digit Booking ID. Many Thanks & kind regards, The HotelTravel.com Team

By HotelTravelcom T., over a year old

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Question:

I have made a booking with you in miami & will require the hotel shuttle bus from the airport to the hotel. what is the procedure for booking this? I have made a booking with you in miami & will require the hotel shuttle bus from the airport to the hotel. what is the procedure for booking this?

Answer:

Dear Maureen H, Please be advised that you will need to contact the hotel directly to arrange transfer from the airport. If you require the contact details for the hotel, please get in touch with our Customer Service Team (http://www.hoteltravel.com/network/contactus.asp) and provide your 7-digit Booking ID. Many thanks & kind regards, The HotelTravel.com Team

By HotelTravelcom T., over a year old

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Question:

After receiving a voucher, why does the hotel do not recognize the reservation? After receiving a voucher, why does the hotel do not recognize the reservation?

Answer:

Dear Jeimy I, Thank you for your question. With regard to your enquiry, please note that a portion of our rooms are purchased from wholesale agents who have contracted hotel rooms in bulk from hotels around the world. Once a booking is confirmed with us it is already 100% secure under our wholesaler's allotment. Approximately 2-3 days before a guest’s arrival date the name list will be sent to the hotel. This is done to avoid any confusion when checking in as the wholesale agent receives ongoing name changes to their allotments. We trust that you shall find this explains the booking process. Should you require further confirmation, please provide your 7-digit Booking Number to our Customer Service Department via email (en@hoteltravel.com) and they will supply you with additional information. Many thanks & kind regards, The HotelTravel.com Team

By HotelTravelcom T., over a year old

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Question:

I have been on hold for over 2 hour and hung up on 4xs. does your toll free number even work? I have been on hold for over 2 hour and hung up on 4xs. does your toll free number even work?

Answer:

Dear Ruth, We apologize for inconvenience caused As our IT department is at the moment doing some upgrading to our site and the work might be some error! Please kindly share your 7 digit HotelTravel.com booking ID. Thank you and we look forward to your reply. Best regards, The HotelTravel.com Team

By HotelTravelcom T., over a year old

Question:

Confirmation ref. 4189009: hotel baia, bodrum, (turkey) informs that reservation has not been made despite full payment 3 days ago. what's going on? how long does it take for partial refund because length of stay was shortened. Confirmation ref. 4189009: hotel baia, bodrum, (turkey) informs that reservation has not been made despite full payment 3 days ago. what's going on? how long does it take for partial refund because length of stay was shortened.

Answer:

Dear Murat, The refund was processed on HotelTravel. Coms end on 21 June. The remaining time it takes for the refund to be processed is dependent on the card issuing bank and its internal refund procedures. The booking has been reconfirmed by Gizem AYDEMİR from the hotel, and the booking will show in the hotels system. Best regards

By HotelTravelcom T., over a year old

Question:

I have cancelled my booking which is 100% refundable. but how long does it take to get the refund. your call centre said minimum 1 week to several weeks? is this a joke? and how come refund depends on my financial institution? will be grateful if i could get my ans quickly. I have cancelled my booking which is 100% refundable. but how long does it take to get the refund. your call centre said minimum 1 week to several weeks? is this a joke? and how come refund depends on my financial institution? will be grateful if i could get my ans quickly.

Answer:

Dear KR. We apologize for delay in replying. Please kindly advise your 7 digit HotelTravel.com booking ID. Thank you and we look forward to your reply. Best regards, The HotelTravel.com Team

By HotelTravelcom T., over a year old

Question:

Hi my name is judy and i booked a hotel at the hilton in quebec canada from hotel travel confirmation number 4754695. i have another reservation as well with air miles. in order to stay in the same room for two nights the hotel request that you put a request in for the 2 reservations to be connected and i was wondering if you could do this for me Hi my name is judy and i booked a hotel at the hilton in quebec canada from hotel travel confirmation number 4754695. i have another reservation as well with air miles. in order to stay in the same room for two nights the hotel request that you put a request in for the 2 reservations to be connected and i was wondering if you could do this for me

Answer:

Dear Judy M., Greetings from HotelTravel.com! We will send a request to the hotel to ensure you are able to keep the same room over both bookings, and the hotel will do its best to ensure this. Please be sure to provide the hotel the confirmation from HotelTravel.com and Air Miles at the time of check in, to ensure they have both confirmations when providing the room at check in. Should you require any further assistance, please do not hesitate to contact us via reply email to the confirmation email we have sent you. Best regards, The HotelTravel.com Team

By HotelTravelcom T., over a year old

Question:

I booked yesterday a room at hotel opera in gothenburg july 23-24th. when i call the hotel no reservation has been made in my name. you have already charged me. how do i go about this? ref. no (pnr) #: e04832053 confirmation ref. #: 4031950 guest name: agne lundell hotel: opera hotel gothenburg I booked yesterday a room at hotel opera in gothenburg july 23-24th. when i call the hotel no reservation has been made in my name. you have already charged me. how do i go about this? ref. no (pnr) #: e04832053 confirmation ref. #: 4031950 guest name: agne lundell hotel: opera hotel gothenburg

Answer:

Dear Agne L., Greetings from HotelTravel.com. In order to provide such low rates, HotelTravel.com secures our rates via various local business partners which pre-purchase rooms from hotels in bulk. As such, your room is confirmed under this allotment. However to avoid confusion with ongoing booking changes, guest name details are not normally forwarded to the hotel until closer to the check in date. From reviewing your booking, we can see you have emailed us about the issue and our Customer Service team is currently having your details forwarded to the hotel right away. Once we have received word this is complete, we will update you via email with the hotels internal confirmation number which you can then use to cross check your booking directly with the hotel. We hope we have been able to give some clarity to the situation, and thank you for your patience while we work to secure the hotels internal confirmation number for you. Best regards, The HotelTravel.com Team

By HotelTravelcom T., over a year old

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