Dear Agne L.,

Greetings from HotelTravel.com.

In order to provide such low rates, HotelTravel.com secures our rates via various local business partners which pre-purchase rooms from hotels in bulk. As such, your room is confirmed under this allotment. However to avoid confusion with ongoing booking changes, guest name details are not normally forwarded to the hotel until closer to the check in date.

From reviewing your booking, we can see you have emailed us about the issue and our Customer Service team is currently having your details forwarded to the hotel right away. Once we have received word this is complete, we will update you via email with the hotels internal confirmation number which you can then use to cross check your booking directly with the hotel.

We hope we have been able to give some clarity to the situation, and thank you for your patience while we work to secure the hotels internal confirmation number for you.

Best regards,

The HotelTravel.com Team