Nate R.

Do not use this company! Upon trying to book a hotel through Kayak.com one of the results led me to HotelTravel.com. Upon trying to book a room I received an error message telling me that the room was no longer available. That would all be fine except that they continued to charge my credit card. My Fraud Prevention department called telling me that the charge went through. Furthermore, they did not provide me with a confirmation email telling me that they have charged my card, and the customer service agent told me that she will not do so either. She would not transfer me to her manager, and the only working phone line available was in Thailand, so I had to make an international call at that. We then received an email from the company stating that they would reimburse us only if we gave them all of our credit card information- I don't think so. Do not get cheated out of money like I did. Stay away from this company.