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Extreme Restraints Reviews Summary
The company exhibits a mixed reputation, with some customers appreciating the prompt order processing and delivery times. However, a significant number of reviews highlight severe dissatisfaction with customer service, particularly regarding the handling of returns, refunds, and shipping errors. Many customers express frustration over perceived unresponsiveness and rudeness from support staff, as well as issues with order cancellations and incorrect billing. Overall, while the product offerings may attract buyers, the prevailing sentiment underscores a critical need for improvement in customer service and support processes to enhance customer satisfaction and retention.
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My order was canceled without an update and I found out by myself. They did not return the money either.
Spent 157 dollars and 2+ weeks later i have not received my goods. Sent a message and never received a reply back.
I have made 5+ (totalling over $1100) orders so far and have never had any issues.
On some of the super cheap items I have ordered were not great quality, but I always believe that if you order something worth $6 and many other similar products are $30-40, there is a reason for that, sometimes its just a gamble that pays off, sometimes doesn't.
I've asked many questions about products before ordering to make sure I get exactly what I want, if the item is of value, they are always quick to respond (within a few hours generally) but are super friendly. Sometimes, certain things are the buyers responsibility to know and understand (such as import taxes). I find that any time I have had an issue (item not received, a simple human error generally), I email them, let them know and in the past they have investigated and refunded or offered to reship. No point in getting upset, I make mistakes in my job, so they are entitled too also.
Lots of negative reviews on here for XR, but I couldn't possibly have a bad things to say about them. I'm already working on my next order and I don't anticipate any complications with that one also. Every order I have made is very well packed and discrete.
Thank you so much for your positive feedback! We strive to provide exceptional customer service at all times and we are always willing to work with our customers to provide a satisfactory experience.
I ordered my goods from Extreme Restraints. I paid my carriage in advanced yet when my goods arrived in England, I received a form from my post office saying that I owe £13 in custom money. I have complained to the customer complaint department twice now to get this sorted as they should have paid the correct amount of money to customs in the first place but nothing. I will never order from this company again, neither will I recommend them to anyone.
Hello Sharron,
I apologize that you were unaware that when you order products internationally that your country will charge you a fee to import the package. We try to aid our customers with this information by having it posted at the top of the information page titled Shipping Internationally - https://www.extremerestraints.com/information/shipping/shipping-internationally.html
*** International Shipping ***
For all other potential customers reading this information, every country is different and charges different rates. These rules constantly change as do the rates. Duties and taxes are the responsibility of the person purchasing the goods and importing them into their country. The fees your government charges either goes to your government or the carrier or both. We do not receive any part of the fees that are charged by your country's Customs Agency.
Additionally, some countries have rules and laws governing what can and cannot be imported into their own country. Always check with your government before purchasing any items that would be shipped internationally. In most cases, items deemed as against the law to import will be seized by your government. It's always better to check with your government first rather than take a chance.
I bought an expensive leather hood from this company and the zip came off the first time in tried it on.
I contacted the company to ask how we could resolve the issue and was told there was nothing they could do as the 30 day returns policy had expired.
The hood cost me £119 ($176) including postage and is useless.
Don't buy the poor quality products from this site, especially as they have no regard for customer satisfaction or for providing fit for purpose products.
Hello Terry,
I believe I was able to locate your order, but, please correct me if the following information is not yours and I would be happy to look into the situation.
The last international customer with a name starting with Terry M that purchased an expensive hood was on June 5th, 2015 which was over three and a half months ago. Our policy is that we have a 30 day free from defect warranty and will gladly replace any defective item on proof of defect. We have been known to extend this policy by a week or two to aid our customers in ensuring that they are happy with their products.
The customer that placed the order I referenced above emailed us on Sept 21st stating the zipper broke. We had responded the this order was past our 30 day warranty.
Even if we added a few weeks to our policy, the order above was placed months ago. I apologize if this was not your order and would be happy to review a different order on your behalf.
** For all others reading this, please note our posted policy on the website:
http://www.extremerestraints.com/information/custserv/satisfaction-guarantee.html
DEFECTIVE RETURNS - If an item is defective, we have a 30 day free from defect warranty and will gladly replace any defective item on proof of defect.
UNWANTED ITEM RETURNS - If an item is unwanted by a customer, the item may be returned within 30 days. A customer must obtain an RMA first from our customer service team. Once an RMA is obtained, the item can be sent back for store credit minus a 20% restocking fee. This restocking fee is for us to purchase a new item to fill the space on the shelf. WE NEVER RESELL RETURNED ITEMS. RETURNS ARE DESTROYED UPON ARRIVAL.
Any one that sees this site and reads the reviews on their products can see most of the reviews are positive or not completely dissatisfied with it even when giving it only one star i have tried lots of their products the only ones i have left are the ones i bought in the last couple months the rest broke or i trashed cause they where that bad, i tried to post reviews of the items but they where never put up i do know they do not do returns or refunds it is in their terms of use but this takes the cake to screen reviews, and i did follow the rules of more than 25 words and no profanity i kept it professional, but i told the truth that the item does not do what they claim it does so they wont post my review,
Thanks for reading and have a nice day
Hello William,
Due to the massively high volume of reviews that we receive on our products, we are unable to post every one of them. If you search our products for reviews, you will see that we post both positive and negative reviews. Take a look at the negative reviews received for VE535-Neopre or TV200. The reviews are to help customers in guiding them with their purchase decisions. We also use the reviews to see if a manufacturer needs to be notified of a trend in defects.
I do apologize that your review was not selected from the hundreds that we receive. Not everyone's review will be posted and I do apologize if you believed all of yours would be posted.
** For all others reading this, please note our guidelines for reviews:
"Reviews must meet our editorial guidelines to be posted. Reviews should provide constructive text to help others make a good purchasing decision. Reviews under 20 words, uses of profanity or spamming will be removed. Once reviews are submitted they become property of XR. All rights reserved."
In regards to our return policy, you may want to revisit our policies which were updated a couple months ago. We accept returns on all of our items. These new policies went into effect in May 2015. You can see them here: http://www.extremerestraints.com/information/custserv/satisfaction-guarantee.html
DEFECTIVE RETURNS - If an item is defective, we have a 30 day free from defect warranty and will gladly replace any defective item on proof of defect.
UNWANTED ITEM RETURNS - If an item is unwanted by a customer, the item may be returned within 30 days. A customer must obtain an RMA first from our customer service team. Once an RMA is obtained, the item can be sent back for store credit minus a 20% restocking fee. This restocking fee is for us to purchase a new item to fill the space on the shelf. WE NEVER RESELL RETURNED ITEMS. RETURNS ARE DESTROYED UPON ARRIVAL.
(be advised that the old policy, which is no longer in effect, is still onsite. When we transition to our new platform, it will be removed)
Their shipping policy is a SCAM. I'v bought plenty of items that other company ship to your door when you pay for shipping. These guys get ups to ship for an ADDITIONAL COST on top of their shipping cost. It a SCAM to boost prices of their items. Their are better company's to shop for online selling the same products at better prices if you factor in the extra cost of shipping. DO NOT BUY from them unless you plan on paying extra for a item. Their is no discount it's a FRAUDULENT SCAM.
DO NOT buy from this site - THEY WILL STEAL FROM YOU. I put in an order for about 35$, which was all I could afford at the time. I did not get a confirmation email from my order, but I did check very carefully and read the return information because money is tight for me right now. When I received my order, 3 items had been added to it (and charged to my credit card) to total well over $200. Again - $200 that I did not in any way authorize to be charged to my credit card. When I emailed several times and again when I called, I was told that there was "no way" this could have happened and I "must have" put the items in my cart (even though I had never put these items in my cart), and that they could not accept the items back (even though I had not opened or touched them and was ready to send them back immediately in their original wrapping) or refund my money. No one that I talked to was willing to listen to my story or even discuss options - I was basically told I must be incapable of reading a total before I enter my credit card number.
Hello Lirit P., I was glad that we were able to work things out and issue you a refund. Thank you for working with us on the issue.
Do NOT buy from this company. They don't respect or care about their customers in the least. They are simply the greediest, rudest company I have ever bought from.
Dear F T.,
We are sorry to hear your experience was not a positive one. We take pride in the products we sell and do our best to provide the best possible customer service. Due to our privacy policies, I am unable to discuss your particular issue on this open forum and welcome the chance to discuss your order with you.
To aid us in looking into this issue further, would you please e-mail us your order number & any pertinent details at: customerservicemanager at extremerestraints.com (replace “at” with@)?
We look forward to hearing from you and resolving this for you. Again, we are sorry for the inconvenience.
Avoid this firm and keep in mind that they use many name on the Internet. Healthy and Active, XR. LLC, Extreme Restraints, Jennas Love Shop, Boyzshop
Once they have your money you are not getting it back even if they have sent you something that won't work or is the wrong item and not what you ordered. They get away with it thinking that consumers won't bother to complain about their shoddy junk and poor return policy.
Stay away from any of their companies - they are consumer unfriendly. See: http://xrllcsucks.blogspot.com/
I will never buy from this site again, nor will I recommend it to anybody else.
Their customer service is terrible. They provide a phone number and email address as a means of communication, but I called them several times, and their recorded message said they were closed, even at times they were supposed to be open. They have not answered my emails as of yet. They did not send me a tracking number or even a receipt, I was supposed to get my order 2 days ago and still have not received it, but yet I have been charged for it anyway. And without a receipt or a tracking number, I have no way of finding out what happened to it.
No amount of money saved is worth the shady business practices this company employs.
Fairly large selection with reasonable prices - I like this site as it is one of those purely online stores with fairly good selection of gear. The best part of the site is the large variety of dungeon furniture which is hard to find at decent prices. Overall, I think this site has great bang for the buck. Merchandise is of good quality as well.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Daniel, I see that you had placed your order on 1/21 and it shipped standard on the next business day on 1/23. Standard shipping takes 5-7 business days. I see that you had emailed us late at night on 1/31 and we responded the following morning providing you the tracking information on your order. Upon reviewing the tracking, it appears that your local post office received it, then no further updates which means they either lost it, misplaced it or delivered it and did not update the information. In cases like these, we usually work with our customers on reshipping their package free of cost since it was not your fault the post office lost your package. But, you would need to contact our customer service and they will work with you on a solution. I will put notes on your account that they should expect your call or email so they can help resolve this issue.