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I had second thoughts about a purchase and wrote to them in order to cancel (within 24 hours). They wrote back and said there was nothing they could do.
Time passes and I receive nothing and now I they claim they sent the item by regular mail from the US to EU... no tracking. Scam company. Avoid!
Emily A.'s review of Extreme Restraints earned 3 Very Helpful votes
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Product lines, Order processing, Shipping - 4/5. Customer Service - 0/5. Questions appear to be...
My order was canceled without an update and I found out by myself. They did not return the money...
Dear Emily A.,
We are sorry to hear your experience was not a positive one. We take pride in the products we sell and do our best to provide the best possible customer service. Due to our privacy policies, I am unable to discuss your particular issue on this open forum and welcome the chance to discuss your order with you.
To aid us in looking into this issue further, would you please e-mail us your order number & any pertinent details at: customerservicemanager at extremerestraints.com (replace “at” with@)?
We look forward to hearing from you and resolving this for you. Again, we are sorry for the inconvenience.