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I ordered my goods from Extreme Restraints. I paid my carriage in advanced yet when my goods arrived in England, I received a form from my post office saying that I owe £13 in custom money. I have complained to the customer complaint department twice now to get this sorted as they should have paid the correct amount of money to customs in the first place but nothing. I will never order from this company again, neither will I recommend them to anyone.
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Product lines, Order processing, Shipping - 4/5. Customer Service - 0/5. Questions appear to be...
My order was canceled without an update and I found out by myself. They did not return the money...
Hello Sharron,
I apologize that you were unaware that when you order products internationally that your country will charge you a fee to import the package. We try to aid our customers with this information by having it posted at the top of the information page titled Shipping Internationally - https://www.extremerestraints.com/information/shipping/shipping-internationally.html
*** International Shipping ***
For all other potential customers reading this information, every country is different and charges different rates. These rules constantly change as do the rates. Duties and taxes are the responsibility of the person purchasing the goods and importing them into their country. The fees your government charges either goes to your government or the carrier or both. We do not receive any part of the fees that are charged by your country's Customs Agency.
Additionally, some countries have rules and laws governing what can and cannot be imported into their own country. Always check with your government before purchasing any items that would be shipped internationally. In most cases, items deemed as against the law to import will be seized by your government. It's always better to check with your government first rather than take a chance.