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Their stores have a wide variety of electronics for anyone from the do it yourself tech that builds their own computer to the i need you to set up my tv for me even kitchen appliances but they lack at costumer service from no one wanting to help me and looking just mad to even be at work to having one of the employees raise their voice in anger cause i was needing extra help at the cash register and said " my costumer shouldn't have to wait for this hurry up " the cashier told me he does that all the time i asked why is he still working here she says "cause he has high sales numbers" yea i told the manager and have not been back just that guy was like that the others just don't seem happy or want to be there that's the only one any where near me and i don't shop at stores that condone such behavior. Fyi this is the store address 3065 Webb Rd
Alpharetta, GA *******
Shop here all the time they have name brands at great prices
Any one that sees this site and reads the reviews on their products can see most of the reviews are positive or not completely dissatisfied with it even when giving it only one star i have tried lots of their products the only ones i have left are the ones i bought in the last couple months the rest broke or i trashed cause they where that bad, i tried to post reviews of the items but they where never put up i do know they do not do returns or refunds it is in their terms of use but this takes the cake to screen reviews, and i did follow the rules of more than 25 words and no profanity i kept it professional, but i told the truth that the item does not do what they claim it does so they wont post my review,
Thanks for reading and have a nice day
Hello William,
Due to the massively high volume of reviews that we receive on our products, we are unable to post every one of them. If you search our products for reviews, you will see that we post both positive and negative reviews. Take a look at the negative reviews received for VE535-Neopre or TV200. The reviews are to help customers in guiding them with their purchase decisions. We also use the reviews to see if a manufacturer needs to be notified of a trend in defects.
I do apologize that your review was not selected from the hundreds that we receive. Not everyone's review will be posted and I do apologize if you believed all of yours would be posted.
** For all others reading this, please note our guidelines for reviews:
"Reviews must meet our editorial guidelines to be posted. Reviews should provide constructive text to help others make a good purchasing decision. Reviews under 20 words, uses of profanity or spamming will be removed. Once reviews are submitted they become property of XR. All rights reserved."
In regards to our return policy, you may want to revisit our policies which were updated a couple months ago. We accept returns on all of our items. These new policies went into effect in May 2015. You can see them here: http://www.extremerestraints.com/information/custserv/satisfaction-guarantee.html
DEFECTIVE RETURNS - If an item is defective, we have a 30 day free from defect warranty and will gladly replace any defective item on proof of defect.
UNWANTED ITEM RETURNS - If an item is unwanted by a customer, the item may be returned within 30 days. A customer must obtain an RMA first from our customer service team. Once an RMA is obtained, the item can be sent back for store credit minus a 20% restocking fee. This restocking fee is for us to purchase a new item to fill the space on the shelf. WE NEVER RESELL RETURNED ITEMS. RETURNS ARE DESTROYED UPON ARRIVAL.
(be advised that the old policy, which is no longer in effect, is still onsite. When we transition to our new platform, it will be removed)
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Hey William,
Thank you so much for the positive feedback! We’re happy that we can provide you and our customers name brands at great prices!
If you have any questions, feel free to reach out to us at wecare@newegg.com.
-Mike (Newegg Support)