Thank you for the question. It depends if the item in question is defective, or, unwanted. You can find both policies here: http://www.extremerestraints.com/information/custserv/satisfaction-guarantee.html

All returns must have an RMA or they will be shipped back to the sender.

Defective Item
If you receive a defective item, you may return it within 30 days from receipt of delivery. Our Customer Service Representatives will work with you on a solution by replacing the item with the same item, or, will provide store credit for the price paid for the product. If a replacement is desired, the defective item will be replaced upon validation of defect. eXtremeRestraints.com reserves the option as to whether we will need to have this item returned for validation. Our Customer Service Representatives will help guide you through the process.

Unwanted Item
If you are not satisfied with your purchase, for any reason, you may return it within 30 days of receipt of delivery. Note: Our Customer Service Representatives will provide store credit for the price paid for the product minus a 20% restocking fee.