Jay M.’s Reviews of Extreme Restraints & more

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Extreme Restraints

Adult Products

“Thanks for sending my sex toy to my father”

7/2/15

I ordered my product two days ago and got it very quickly, using the snail mail shipping.
HOWEVER, I asked for email notification of its arrival, and i didnt get it. Instead I got a text from my father saying I got a package and "there's something hard inside". I was confuses for a few reasons, one being that it was not supposed to go to his house. His house was the billing address, my new residence was the shipping address. And also, how would he know its hard? I went to pick it up and it was in a padded envelope.
This sounds a bit $#*!y, but if you're going to accidentally send my sex toy to my father, AT LEAST, put it in a brown box as per the website said. I am satisfied with the product itself, but Im extremely annoyed about the whole shipping process. I work for a shipping company, it really isnt that hard.

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Customer-Service M. Over a year old

Hello Jay. I am sorry this issue happened to you. We have quite a few customers whose names start with Jay M that have ordered in the past couple months. If you would be willing to provide your order number, I would like to send you something as our apology for the situation.

We are aware of an issue of the customer's shipping address defaulting back to the customer's main account address if the customer signs in to their account in the middle of the checkout process. This is one of the reasons why we will be migrating our site to a new platform in the near future. We do recommend that customers sign into their account before starting checkout. In addition, we recommend that at the final stage of the checkout process, the customer should review both the billing and shipping addresses at the top left of the screen to ensure the accuracy before hitting submit. We have been informed that this issue will not occur on the new platform.

In regards to the envelope issue, this should not have happened and I truly apologize for this. Our products are not items that are as mundane as a pair of socks or a book. We attempt to be as discreet as possible. Envelopes are used by our shipping department for light weight items in clam shell packages or in manufacturers packaging. There should be no way to tell what the item is when shipped in the envelope.